Common use of Term Meaning Clause in Contracts

Term Meaning. Standard Service Any IET service published within and offered to campus customers via the IT Service Catalog at UR link: xxxxxxxxx.xxxxxxx.xxx Non-standard Service An IET service that does not have established rates/costs and must be agreed-to with customers on case basis. Service Manager The Service Manager is the individual who has overall accountability for managing a service. This - Operational management and support to deliver the benefits of the service - Ensuring services meet the business need and delivered in accordance with agreed business requ Service Owner A member of the IET leadership team who has oversight of IET services Terms and specific meanings used within this document are defined in the table below. Cost Recovery IET require costs are either paid directly by the customer through various methods and mechanisms or they are paid centrally by the campus. In cases where costs must be paid by the customer, established campus rates will be used. Changes to established campus rates will be applied following a 30 day notice per campus policy. IET hourly labor rates are reviewed annually under campus rate guidelines, and may be changed during the course of the year. Customers are notified 30 days ahead of any rate changes. As a cost recovery operation, IET will provide cost estimates but makes no guarantees on providing services at a fixed price or fixed total cost to customers for any long-term agreements. Pursuant to UC policy, IET cannot offer any rates lower than those offered to other campus units. IET Service Assurance IET assures services performance, availability, capacity, and the information security of the service(s) covered in this agreement.

Term Meaning. Standard Service Any IET service published within and offered to campus customers via the IT Service Catalog at UR Terms and specific meanings used within this document are defined in the table below. link: xxxxxxxxx.xxxxxxx.xxx Non-standard Service An IET service that does not have established rates/costs and must be agreed-to with customers on case basis. Service Manager The Service Manager is the individual who has overall accountability for managing a service. This - Operational management and support to deliver the benefits of the service - Ensuring services meet the business need and delivered in accordance with agreed business requ Service Owner A member of the IET leadership team who has oversight of IET services Terms and specific meanings used within this document are defined in the table below. Cost Recovery IET require costs are either paid directly by the customer through various methods and mechanisms or they are paid centrally by the campus. In cases where costs must be paid by the customer, established campus rates will be used. Changes to established campus rates will be applied following a 30 day notice per campus policy. IET hourly labor rates are reviewed annually under campus rate guidelines, and may be changed during the course of the year. Customers are notified 30 days ahead of any rate changes. As a cost recovery operation, IET will provide cost estimates but makes no guarantees on providing services at a fixed price or fixed total cost to customers for any long-term agreements. Pursuant to UC policy, IET cannot offer any rates lower than those offered to other campus units. IET Service Assurance IET assures services performance, availability, capacity, and the information security of the service(s) covered in this agreement.

Term Meaning. Standard Service Any IET service published within and offered to campus customers via the IT Service Catalog at UR link: xxxxxxxxx.xxxxxxx.xxx Non-standard Service An IET service that does not have established rates/costs and must be agreed-to with customers on Terms and specific meanings used within this document are defined in the table below. case basis. Service Manager The Service Manager is the individual who has overall accountability for managing a service. This - Operational management and support to deliver the benefits of the service - Ensuring services meet the business need and delivered in accordance with agreed business requ Service Owner A member of the IET leadership team who has oversight of IET services Terms and specific meanings used within this document are defined in the table below. Cost Recovery IET require costs are either paid directly by the customer through various methods and mechanisms or they are paid centrally by the campus. In cases where costs must be paid by the customer, established campus rates will be used. Changes to established campus rates will be applied following a 30 day notice per campus policy. IET hourly labor rates are reviewed annually under campus rate guidelines, and may be changed during the course of the year. Customers are notified 30 days ahead of any rate changes. As a cost recovery operation, IET will provide cost estimates but makes no guarantees on providing services at a fixed price or fixed total cost to customers for any long-term agreements. Pursuant to UC policy, IET cannot offer any rates lower than those offered to other campus units. IET Service Assurance IET assures services performance, availability, capacity, and the information security of the service(s) covered in this agreement.

Term Meaning. Standard Service Any IET service published within and offered to campus customers via the IT Service Catalog at UR link: xxxxxxxxx.xxxxxxx.xxx Non-standard Service An IET service that does not have established rates/costs and must be agreed-to with customers on case oncase basis. Terms and specific meanings used within this document are defined in the table below. Service Manager The Service Manager is the individual who has overall accountability for managing a service. This - Operational management and support to deliver the benefits of the service - Ensuring services meet the business need and delivered in accordance with agreed business requ Service Owner A member of the IET leadership team who has oversight of IET services Terms and specific meanings used within this document are defined in the table below. Cost Recovery IET require costs are either paid directly by the customer through various methods and mechanisms or they are paid centrally by the campus. In cases where costs must be paid by the customer, established campus rates will be used. Changes to established campus rates will be applied following a 30 day notice per campus policy. IET hourly labor rates are reviewed annually under campus rate guidelines, and may be changed during the course of the year. Customers are notified 30 days ahead of any rate changes. As a cost recovery operation, IET will provide cost estimates but makes no guarantees on providing services at a fixed price or fixed total cost to customers for any long-term agreements. Pursuant to UC policy, IET cannot offer any rates lower than those offered to other campus units. IET Service Assurance IET assures services performance, availability, capacity, and the information security of the service(s) covered in this agreement.

Term Meaning. Standard Service Any IET service published within and offered to campus customers via the IT Service Catalog at UR link: xxxxxxxxx.xxxxxxx.xxx Non-standard Service An IET service that does not have established rates/costs and must be agreed-to with customers on case basis. Terms and specific meanings used within this document are defined in the table below. Service Manager The Service Manager is the individual who has overall accountability for managing a service. This - Operational management and support to deliver the benefits of the service - Ensuring services meet the business need and delivered in accordance with agreed business requ Service Owner A member of the IET leadership team who has oversight of IET services Terms and specific meanings used within this document are defined in the table below. Cost Recovery IET require costs are either paid directly by the customer through various methods and mechanisms or they are paid centrally by the campus. In cases where costs must be paid by the customer, established campus rates will be used. Changes to established campus rates will be applied following a 30 day notice per campus policy. IET hourly labor rates are reviewed annually under campus rate guidelines, and may be changed during the course of the year. Customers are notified 30 days ahead of any rate changes. As a cost recovery operation, IET will provide cost estimates but makes no guarantees on providing services at a fixed price or fixed total cost to customers for any long-term agreements. Pursuant to UC policy, IET cannot offer any rates lower than those offered to other campus units. IET Service Assurance IET assures services performance, availability, capacity, and the information security of the service(s) covered in this agreement.