System Support Services. The Vendor will provide the specified support services for the operation, maintenance and repair of the System and all Products to the extent set forth herein below and at the Annual Release Maintenance Fees.
System Support Services. A. Either party may terminate this Agreement, in whole or in part, and without need for cause, by giving 30 day written notice stating the extent and effective date of termination.
System Support Services. During the term of the License, the provisions of this article apply;
System Support Services a. Vendor shall provide the following System Support Services: • Monitoring of all Machines and Third Party Software on a daily basis for potential problems. • Providing timely response to problems and questions reported by Customer. • Performing ongoing capacity planning and performance monitoring activities. • Making recommendations for short term and long term improved system performance. • Trouble Shooting and implementing solutions to Third Party Software problems. • Coordinating problem diagnosis and providing correction in the event application problems or Viruses occur, at Customer’s expense if such Virus was introduced into its systems, intentionally or not, by Vendor or any of its employees or subcontractors. • Performing RACF security administration for TSO sign on and other administrations consistent with those performed prior to the Effective Date. • Performing disaster recovery transition procedures set forth in Exhibit 11. • Performing system database administration function.
System Support Services. In addition to the foregoing, at no charge to the State of Iowa, Vendor shall provide the following “System Support Services” for OCIO, Participating Agencies, and other State Governmental Entities electing to take advantage of the program, the specific deadlines, timelines, terms, conditions, and Acceptance Criteria of which may be more fully set forth in a Purchasing Instrument, the Program Terms, Service Level Agreement(s), other similar documentation:
System Support Services. Contractor shall provide all support services and software engineering services necessary to maintain the AVLS operating within Accepted System Standards. Contractor shall provide the following System Support Services:
System Support Services a. Vendor shall provide the following System Support Services: • Monitoring of all Machines and Third Party Software on a daily basis for potential problems. • Providing timely response to problems and questions reported by Customer. • Performing ongoing capacity planning and performance monitoring activities. • Making recommendations for short term and long term improved system performance. • Trouble Shooting and implementing solutions to Third Party Software problems. • Coordinating problem diagnosis and providing correction in the event application problems or Viruses occur, at Customer’s expense if such Virus was introduced into its systems, intentionally or not, by Vendor or any of its employees or subcontractors. • Performing RACF security administration for TSO sign on and other administrations consistent with those performed prior to the Effective Date. • Performing disaster recovery transition procedures set forth in Exhibit 11. • Performing system database administration function. • Maintaining teleconferencing and videoconferencing equipment of Customer.
System Support Services. The Vendor will provide the specified ----------------------- System support services for the operation, maintenance and/or repair of the System and all Products to the extent set forth herein below and at the prices set forth on Schedule 3.
System Support Services. Upon Sprint's request, Supplier will perform the System support services ("System Support Services") in accordance with the requirements set forth in Schedule 38.1. Sprint or its System Integrator will obtain either Tier II or Tier III System Support Services from Supplier for each System for a period of at least one year from Substantial Completion of such System. Sprint will provide Supplier written notice of Sprint's intent to continue or discontinue System Support Services. Such notice shall be provided 30 days in advance of the requested date of termination of the System Support Services. Sprint will designate in its request whether Sprint is requesting Tier II or Tier III System Support Services. If Sprint is requesting Tier II System Support Services, Supplier will follow the procedures in Schedule 38.1. If Sprint is requesting Tier III System Support Services, Supplier will follow the procedures in Schedule 38.1 only after Sprint's System Integrator has used reasonable efforts to identify the nature of the problem, and using commercially reasonable efforts, has or will be unable to provide a resolution. Supplier will provide for each System, at no additional cost to Sprint, System Support Services for a period of 90 days following Substantial Completion of such System.
System Support Services. Preventative Maintenance is a critical component to protecting your significant investment and to ensure that your facility operates at peak efficiency with minimum downtime. The preventative maintenance routines within this agreement are executed by Syserco’s trained professionals to ensure that your Alerton Automation System operates at the highest availability. The Preventative Maintenance routines as defined within this section and noted below are included and shall be executed on an annual basis.
