Common use of SUPPORTED PRODUCTS Clause in Contracts

SUPPORTED PRODUCTS. Select devices from the following hardware manufactures: • Dell • 3COM® • Acer® • Brother® • Canon® • Cisco® • Citrix® • D-Link® • Epson® • Gateway® • HP® • IBM® • Iomega® • Lenovo • Lexmark® • Linksys® • Netgear® • Seagate®/Maxtor® • Sony® • Toshiba® Not all devices provided by the hardware vendors listed above are supported. For minimum technical requirements and a complete list of available Services and Supported Products please contact the Dell Service Desk. Supported technologies include the following: • Microsoft® Windows® desktop operating systems from Microsoft Windows 2000 to current Microsoft Windows Vista desktop operating systems. • Microsoft Windows server operating systems including: Microsoft Windows NT®, Microsoft Windows Server® 2000 and Microsoft Windows Server 2003. • Desktop applications including: Adobe® Acrobat®, McAfee Virus Scan®, Microsoft Excel®, Microsoft Outlook®, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Microsoft Works, Symantec™ Norton Antivirus™, Symantec pcAnywhere™, Internet Explorer®, Mozilla Firefox and Intuit® QuickBooks®. • Microsoft Windows server applications including: Small Business Server, Exchange Server, Internet Security/Acceleration Server, SQL Server® and Active Directory® Appendix B: Designation of Technical Contact(s)‌ IT Assessment for ProManage: Managed Services This Service is designed to allow Customer to designate one or two Technical Contact(s) to act on behalf of Customer and act as a technical representative of Customer in connection with this Service. A Technical Contact may only be an employee of the Customer. The Technical Contact should have system administration responsibilities for the Entitled Device(s) and be available as a resource to Dell prior and throughout the performance of this Service to provide appropriate access privileges to the Entitled Device(s). Whenever an authorized representative of Customer designates a Technical Contact, an Access Level will also need to be assigned to the newly designated Technical Contact. The rights associated with each Access Level are set forth in the following chart: Technical Contact Has Authorization To: Level One Level Three Obtain service desk break/fix service on Entitled Devices.   Decrement available PON credits to obtain service.   Purchase PONs via credit card.   Purchase PONs via net billing if company credit is available  Add/delete Entitled Devices to contract  Add/delete/change levels of company users  Change contract level  Extend/cancel contract  Dell recommends assignment of Level 1 Access is limited to direct senior employees of Customer. Customer may add /remove authorization for a Technical Contact or modify the Access Level for any Contact by having an authorized representative of Customer with Level 1 Access call the Dell Service Desk. Any Technical Contact(s) designated by Customer hereunder shall remain a Technical Contact should Customer elect to purchase the ProManage Managed Services , unless an authorized representative from Customer calls the Service Desk and directs Dell to remove authorization for such Technical Contact. Technical Contact Authorization By designating one or more Technical Contacts below, Customer authorizes Dell to work with the Technical Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such Technical Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Technical Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Technical Contact in its capacity as a representative of Customer, regardless of the form of action. Technical Contact(s): Name Company: Position: Email: Access Level (circle one): LEVEL 1 LEVEL 3 By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Technical Contact in accordance with the terms of this Service Description. Customer Signature: Date: Appendix C: Designation of Sales Agent Contact(s)‌ ProManage: Managed Services This Service is designed to allow Customer to designate one or two Sales Agent Contact(s) to act on behalf of Customer and act as a representative of Customer in connection with this Service. A Sales Agent Contact may be an individual from a third party service provider whom Customer relies upon for IT support such as your Dell ProManage Sales Agents. The rights associated with each Sales Agent are set forth in the following chart Sales Agent Contact Has Authorization To: Level Three Obtain service desk break/fix service on Entitled Devices.  Decrement available PON credits to obtain service.  Purchase PONs via Sales Agent Contact credit card.  Receive and Review Assessment report  Receive and Review Monthly service reports  Customer may add /remove a Sales Agent Contact by having an authorized representative of Customer with Level 1 Access call the Dell Service Desk. Any Sales Agent Contact(s) previously designated by Customer via another ProManage Managed Service offering remains a Sales Agent Contact for purposes of this Agreement, unless an authorized representative from Customer calls the Service Desk and directs Dell to remove such Contact. Sales Agent Contact Authorization By designating one or more Sales Agent Contacts below, Customer authorizes Dell to work with the Sales Agent Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such ales Agent Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Sales Agent Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Sales Agent Contact in its capacity as a representative of Customer, regardless of the form of action. . Sales Agent Contact(s): Name: Company: Position: Email: By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Sales Agent Contact in accordance with the terms of this Service Description.

SUPPORTED PRODUCTS. Select devices from the following hardware manufactures: •    Dell • 3COM® • Acer® • Brother® • Canon® • Cisco® • Citrix® •    D-Link® • Epson® • Gateway® •    Lexmark® Linksys® Netgear®  Brother®  HP® • IBM® • Iomega® • Lenovo • Lexmark® • Linksys® • Netgear® •  Seagate®/Maxtor® •  Canon®  IBM®  Sony® •  Cisco®  Iomega®  Toshiba®  Citrix®  Lenovo Not all devices provided by the hardware vendors listed above are supported. For minimum technical requirements and a complete list of available Services and Supported Products please contact the Dell Service Desk. Supported technologies include the following: •  Microsoft® Windows® desktop operating systems from Microsoft Windows 2000 to current Microsoft Windows Vista desktop operating systems. •  Microsoft Windows server operating systems including: Microsoft Windows NT®, Microsoft Windows Server® 2000 and Microsoft Windows Server 2003. •  Desktop applications including: Adobe® Acrobat®, McAfee Virus Scan®, Microsoft Excel®, Microsoft Outlook®, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Microsoft Works, Symantec™ Norton Antivirus™, Symantec pcAnywhere™, Internet Explorer®, Mozilla Firefox and Intuit® QuickBooks®. •  Microsoft Windows server applications including: Small Business Server, Exchange Server, Internet Security/Acceleration Server, SQL Server® and Active Directory® Appendix B: Designation of Technical Contact(s)‌ IT Assessment for ProManage: Managed Services Contact(s) This Service is designed to allow Customer to designate one or two Technical Contact(s) to act on behalf of Customer and act as a technical representative of Customer in connection with this Service. A Technical Contact may only be an employee of the Customer. The Technical Contact should have system administration responsibilities for the Entitled Device(s) and be available as a resource to Dell prior and throughout the performance of this Service to provide appropriate access privileges to the Entitled Device(s). Whenever an authorized representative of Customer designates a Technical Contact, an Access Level will also need to be assigned to the newly designated Technical Contact. The rights associated with each Access Level are set forth in the following chart: Technical Contact Has Authorization To: Level One Level Three Obtain service desk break/fix service on Entitled Devices.   Decrement available PON credits to obtain service.   Purchase PONs via credit card.   Purchase PONs via net billing if company credit is available  Add/delete Entitled Devices to contract  Add/delete/change levels of company users  Change contract level  Extend/cancel contract  Dell recommends assignment of Level 1 Access Xxxxx 0 Xxxxxx is limited to direct senior employees of Customer. Customer may add /remove authorization for a Technical Contact or modify the Access Level for any Contact by having an authorized representative of Customer with Level 1 Access Xxxxx 0 Xxxxxx call the Dell Service Desk. Any Technical Contact(s) designated by Customer hereunder shall remain a Technical Contact should Customer elect to purchase the ProManage Managed Services Services, unless an authorized representative from Customer calls the Service Desk and directs Dell to remove authorization for such Technical Contact. Technical Contact Authorization By designating one or more Technical Contacts below, Customer authorizes Dell to work with the Technical Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such Technical Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Technical Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Technical Contact in its capacity as a representative of Customer, regardless of the form of action. Technical Contact(s): Name Company: Position: Email: Access Level (circle one): LEVEL 1 LEVEL 3 XXXXX 0 XXXXX 0 By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Technical Contact in accordance with the terms of this Service Description. Customer Signature: Date: Appendix C: Designation of Sales Agent Contact(s)‌ ProManage: Managed Services Contact(s) This Service is designed to allow Customer to designate one or two Sales Agent Contact(s) to act on behalf of Customer and act as a representative of Customer in connection with this Service. A Sales Agent Contact may be an individual from a third party service provider whom Customer relies upon for IT support such as your Dell ProManage Managed Services Sales Agents. The rights associated with each Sales Agent are set forth in the following chart chart: Sales Agent Contact Has Authorization To: Level Three Obtain service desk break/fix service on Entitled Devices.  Decrement available PON credits to obtain service.  Purchase PONs via Sales Agent Contact credit card.  Receive and Review Assessment report  Receive and Review Monthly service reports  Customer may add /remove a Sales Agent Contact by having an authorized representative of Customer with Level 1 Access Xxxxx 0 Xxxxxx call the Dell Service Desk. Any Sales Agent Contact(s) previously designated by Customer via another ProManage Managed Service offering remains a Sales Agent Contact for purposes of this Agreement, unless an authorized representative from Customer calls the Service Desk and directs Dell to remove such Sales Agent Contact. Sales Agent Contact Authorization By designating one or more Sales Agent Contacts below, Customer authorizes Dell to work with the Sales Agent Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such ales Agent Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Sales Agent Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Sales Agent Contact in its capacity as a representative of Customer, regardless of the form of action. . Sales Agent Contact(s): Name: Company: Position: Email: By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Sales Agent Contact in accordance with the terms of this Service Description.

SUPPORTED PRODUCTS. Select devices from the following hardware manufactures: • Dell • 3COM® • Acer® • Brother® • Canon® • Cisco® • Citrix® • D-Link® • Epson® • Gateway® • HP® • IBM® • Iomega® • Lenovo • Lexmark® • Linksys® • Netgear® • Seagate®/Maxtor® • Sony® • Toshiba® Not all devices provided by the hardware vendors listed above are supported. For minimum technical requirements and a complete list of available Services and Supported Products please contact the Dell Service Desk. Supported technologies include the following: • Microsoft® Windows® desktop operating systems from Microsoft Windows 2000 to current Microsoft Windows Vista desktop operating systems. • Microsoft Windows server operating systems including: Microsoft Windows NT®, Microsoft Windows Server® 2000 and Microsoft Windows Server 2003. • Desktop applications including: Adobe® Acrobat®, McAfee Virus Scan®, Microsoft Excel®, Microsoft Outlook®, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Microsoft Works, Symantec™ Norton Antivirus™, Symantec pcAnywhere™, Internet Explorer®, Mozilla Firefox and Intuit® QuickBooks®. • Microsoft Windows server applications including: Small Business Server, Exchange Server, Internet Security/Acceleration Server, SQL Server® and Active Directory® Appendix B: Designation of Technical Contact(s)‌ IT Assessment for ProManage: Managed Services Contact(s) This Service is designed to allow Customer to designate one or two Technical Contact(s) to act on behalf of Customer and act as a technical representative of Customer in connection with this Service. A Technical Contact may only be an employee of the Customer. Customer.‌ The Technical Contact should have system administration responsibilities for the Entitled Device(s) and be available as a resource to Dell prior and throughout the performance of this Service to provide appropriate access privileges to the Entitled Device(s). Whenever an authorized representative of Customer designates a Technical Contact, an Access Level will also need to be assigned to the newly designated Technical Contact. The rights associated with each Access Level are set forth in the following chart: chart Technical Contact Has Authorization To: Level One Level Three Obtain service desk break/fix service on Entitled Devices.   Decrement available PON credits to obtain service.   Purchase PONs via credit card.   Purchase PONs via net billing if company credit is available  Add/delete Entitled Devices to contract  Add/delete/change levels of company users  Change contract level  Extend/cancel contract  Dell recommends assignment of Level 1 Access Xxxxx 0 Xxxxxx is limited to direct senior employees of Customer. Customer may add /remove authorization for a Technical Contact or modify the Access Level for any Contact by having an authorized representative of Customer with Level 1 Access Xxxxx 0 Xxxxxx call the Dell Service Desk. Any Technical Contact(s) previously designated by Customer hereunder shall remain via another ProManage Managed Service offering remains a Technical Contact should Customer elect to purchase the ProManage Managed Services for purposes of this Agreement, unless an authorized representative from Customer calls the Service Desk and directs Dell to remove authorization for such Technical Contact. Technical Contact Authorization By designating one or more Technical Contacts below, Customer authorizes Dell to work with the Technical Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such Technical Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Technical Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Technical Contact in its capacity as a representative of Customer, regardless of the form of action. . Technical Contact(s): Name Name: Company: Position: Email: Access Level (circle one): LEVEL 1 LEVEL 3 XXXXX 0 XXXXX 0 By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Technical or Administrative Contact in accordance with the terms of this Service Description. Customer Signature: Date: Appendix C: Designation of Sales Agent Contact(s)‌ ProManage: Managed Services Contact(s) This Service is designed to allow Customer to designate one or two Sales Agent Contact(s) to act on behalf of Customer and act as a representative of Customer in connection with this Service. A Sales Agent Contact may be an individual from a third party service provider whom Customer relies upon for IT support such as your Dell ProManage Sales Agents. Agents.‌ The rights associated with each Sales Agent are set forth in the following chart Sales Agent Contact Has Authorization To: Level Three Obtain service desk break/fix service on Entitled Devices.  Decrement available PON credits to obtain service.  Purchase PONs via Sales Agent Contact credit card.  Receive and Review Assessment report  Receive and Review Monthly service reports  Customer may add /remove a Sales Agent Contact by having an authorized representative of Customer with Level 1 Access Xxxxx 0 Xxxxxx call the Dell Service Desk. Any Sales Agent Contact(s) previously designated by Customer via another ProManage Managed Service offering remains a Sales Agent Contact for purposes of this Agreement, unless an authorized representative from Customer calls the Service Desk and directs Dell to remove such Contact. Sales Agent Contact Authorization By designating one or more Sales Agent Contacts below, Customer authorizes Dell to work with the Sales Agent Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such ales Agent Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Sales Agent Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Sales Agent Contact in its capacity as a representative of Customer, regardless of the form of action. . Sales Agent Contact(s): Name: Company: Position: Email: By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Sales Agent Contact in accordance with the terms of this Service Description.

SUPPORTED PRODUCTS. Select devices from the following hardware manufactures: • Dell • 3COM® • Acer® • Brother® • Canon® • Cisco® • Citrix® • D-Link® • Epson® • Gateway® • HP® • IBM® • Iomega® • Lenovo • Lexmark® • Linksys® • Netgear® • Seagate®/Maxtor® • Sony® • Toshiba® Not all devices provided by the hardware vendors listed above are supported. For minimum technical requirements and a complete list of available Services and Supported Products please contact the Dell Service Desk. Supported technologies include the following: • Microsoft® Windows® desktop operating systems from Microsoft Windows 2000 to current Microsoft Windows Vista desktop operating systems. • Microsoft Windows server operating systems including: Microsoft Windows NT®, Microsoft Windows Server® 2000 and Microsoft Windows Server 2003. • Desktop applications including: Adobe® Acrobat®, McAfee Virus Scan®, Microsoft Excel®, Microsoft Outlook®, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Microsoft Works, Symantec™ Norton Antivirus™, Symantec pcAnywhere™, Internet Explorer®, Mozilla Firefox and Intuit® QuickBooks®. • Microsoft Windows server applications including: Small Business Server, Exchange Server, Internet Security/Acceleration Server, SQL Server® and Active Directory® Appendix B: Designation of Technical Contact(s)‌ IT Assessment for ProManage: Managed Services Contact(s) This Service is designed to allow Customer to designate one or two Technical Contact(s) to act on behalf of Customer and act as a technical representative of Customer in connection with this Service. A Technical Contact may only be an employee of the Customer. Customer.‌ The Technical Contact should have system administration responsibilities for the Entitled Device(s) and be available as a resource to Dell prior and throughout the performance of this Service to provide appropriate access privileges to the Entitled Device(s). Whenever an authorized representative of Customer designates a Technical Contact, an Access Level will also need to be assigned to the newly designated Technical Contact. The rights associated with each Access Level are set forth in the following chart: chart Technical Contact Has Authorization To: Level One Level Three Obtain service desk break/fix service on Entitled Devices.   ✓ ✓ Decrement available PON credits to obtain service.   ✓ ✓ Purchase PONs via credit card.   ✓ ✓ Purchase PONs via net billing if company credit is available  ✓ Add/delete Entitled Devices to contract  ✓ Add/delete/change levels of company users  ✓ Change contract level  ✓ Extend/cancel contract  ✓ Dell recommends assignment of Level 1 Access is limited to direct senior employees of Customer. Customer may add /remove authorization for a Technical Contact or modify the Access Level for any Contact by having an authorized representative of Customer with Level 1 Access call the Dell Service Desk. Any Technical Contact(s) previously designated by Customer hereunder shall remain via another ProManage Managed Service offering remains a Technical Contact should Customer elect to purchase the ProManage Managed Services for purposes of this Agreement, unless an authorized representative from Customer calls the Service Desk and directs Dell to remove authorization for such Technical Contact. Technical Contact Authorization By designating one or more Technical Contacts below, Customer authorizes Dell to work with the Technical Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such Technical Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Technical Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Technical Contact in its capacity as a representative of Customer, regardless of the form of action. . Technical Contact(s): Name Name: Company: Position: Email: Access Level (circle one): LEVEL 1 LEVEL 3 By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Technical or Administrative Contact in accordance with the terms of this Service Description. Customer Signature: Date: Appendix C: Designation of Sales Agent Contact(s)‌ ProManage: Managed Services Contact(s) This Service is designed to allow Customer to designate one or two Sales Agent Contact(s) to act on behalf of Customer and act as a representative of Customer in connection with this Service. A Sales Agent Contact may be an individual from a third party service provider whom Customer relies upon for IT support such as your Dell ProManage Sales Agents. Agents.‌ The rights associated with each Sales Agent are set forth in the following chart Sales Agent Contact Has Authorization To: Level Three Obtain service desk break/fix service on Entitled Devices.  ✓ Decrement available PON credits to obtain service.  ✓ Purchase PONs via Sales Agent Contact credit card.  ✓ Receive and Review Assessment report  ✓ Receive and Review Monthly service reports  ✓ Customer may add /remove a Sales Agent Contact by having an authorized representative of Customer with Level 1 Access call the Dell Service Desk. Any Sales Agent Contact(s) previously designated by Customer via another ProManage Managed Service offering remains a Sales Agent Contact for purposes of this Agreement, unless an authorized representative from Customer calls the Service Desk and directs Dell to remove such Contact. Sales Agent Contact Authorization By designating one or more Sales Agent Contacts below, Customer authorizes Dell to work with the Sales Agent Contact(s) to perform the Services including but not limited to the release of Customer’s information and data to such ales Agent Contact(s) to the extent necessary to perform the Service. Customer is solely liable for all acts or omissions of its Sales Agent Contact(s). Customer further agrees to indemnify and hold Dell harmless from any and all damages, costs and expenses (including legal fees and costs of court or settlement) arising out of or in connection with any act or omission of each Sales Agent Contact in its capacity as a representative of Customer, regardless of the form of action. . Sales Agent Contact(s): Name: Company: Position: Email: By your signature below, you (Customer) hereby authorize Dell to add the above individual(s) as a Sales Agent Contact in accordance with the terms of this Service Description.