Supported Equipment. Support is provided during the hours set out in 9.1 and on the items listed in Schedule 1; which the Customer so chooses. On receipt of a telephone call or email request for support for an item, IQ Retail will log the call and endeavour to identify the problem as either an engineering problem or a software problem or an operating system/software problem. IQ Retail will, if appropriate to the problem reported, dispatch a consultant to the Site concerned. IQ Retail will use all reasonable endeavours to ensure that IQ Retail’s consultant will respond within 48 hours. IQ Retail reserves the right to charge additionally at its standard rates at the relevant point in time where its consultants are called out because of faults which result from: (i) accident, theft, unauthorised transportation, alteration, neglect or misuse of the Software; or (ii) the failure of the Customer to provide and maintain a suitable operating environment as recommended by IQ Retail and/or the manufacturer. IQ Retail shall not be liable for any item, which fails due to the manufacturer’s design or inherent defects. Nor shall IQ Retail be liable to perform any work, which is in the opinion of IQ Retail, impractical to perform owing to non- standard use or location. The Customer shall be responsible for all operating materials and for all consumables, including but not limited to the Central Processing Unit (CPU), operating Third Party Software, print heads, laser cartridges, ribbons, toners, fuser and developer kits, all of which shall fall outside the scope of the Support Fee.
Supported Equipment. Unless otherwise agreed, all servers and devices at the Site other than Specific Exclusions, must be Supported Equipment. Any server or device which does not meet the minimum requirements will be treated as Specific Exclusions.
Supported Equipment a) We reserve the right to carry out an audit of the Supported Equipment prior to providing a Service, to confirm that it meets the Minimum Requirements.
Supported Equipment. 3.1 Seller will provide the Services with such levels of skills and experience as it deems appropriate to perform the Services. Seller’s obligation to deliver the Services is subject to Seller’s receipt of all required information regarding the End User and the supported products as Seller shall request. This information may include, but is not limited to: End User billing address; product’s installation address; authorized contact names; valid serial numbers, and service start date. Where available, for e-Contract orders, the End User must provide to Seller a valid authorized buyer’s e- 1 | P a g e All provisions of this agreement and any applicable service description exhibits, schedules or attachments constitute a Service Agreement between Seller and Company or End User as fully identified on the Service Order Form. mail address and company address. Automatic Addition (“Auto-Add”) of additional units of product and Automatic Renewals are only available to End Users who purchase Services directly from Seller. Purchasers of Services through Seller Authorized Partners may only change, add or delete units to the Agreement by submitting a written order via a Seller Authorized Partner. Auto-Add and Automatic Renewals are not available to Company under the Agreement.
Supported Equipment. Only KsFiberNet certified devices are supported under WAN Services and must have an approved KsFiberNet configuration as outlined in section 3.
Supported Equipment. Support is provided during the hours set out in 9.1 and on the items listed in Schedule 1; which the Customer so chooses. On receipt of a telephone call or email request for support for an item, IQ Retail will log the call and endeavour to identify the problem as either an engineering problem or a software problem or an operating system/software problem. IQ Retail will, if appropriate to the problem reported, dispatch a consultant to the Site concerned. IQ Retail will use all reasonable endeavours to ensure that IQ Retail’s consultant will respond within 48 hours. IQ Retail reserves the right to charge additionally at its standard rates at the relevant point in time where its consultants are called out because of faults which result from: (i) accident, theft, unauthorised transportation,
Supported Equipment. Unless specified otherwise in an Order Form, fees for Supported Equipment will be invoiced when such Supported Equipment has been provided to you in accordance with this Agreement and fees for Equipment Support Services will be invoiced annually, in advance.
Supported Equipment. 4.1 Zebra will provide the Services with such levels of skills and experience as it deems appropriate to perform the Services. Zebra’s obligation to deliver the Services is subject to Xxxxx’s receipt of all required information regarding the Contracting Party and the supported products as Zebra shall request. This information may include, but is not limited to: Authorized Seller or Contracting Party billing address; product’s installation address; authorized contact names; valid serial numbers, and service start date. Where available, for e-Contract orders, the Authorized Seller and Contracting Party must provide to Zebra a valid authorized Contracting Party’s e-mail address and company address. Automatic addition (“Auto-Add”) of additional units of product and automatic renewals are available only to End Users who purchase Services directly from Zebra. Purchasers of Services through Authorized Sellers may change, add or delete product units to the Agreement only by submitting a written order via an Authorized Seller. Auto-Add and automatic renewals are not available to Company under the Agreement.
Supported Equipment. 3.1 Seller will provide the Services with such levels of skills and experience as it deems appropriate to perform the Services. Seller’s obligation to deliver the Services is subject to Seller’s receipt of all required information regarding the End User and the supported products as Seller shall request. This information may include, but is not limited to: End User billing address; product’s installation address; authorized contact names; valid serial numbers, and service start date. For e-Contract orders, the End User must provide to Seller a valid authorized buyer’s e-mail address and company address. Automatic Addition (“Auto- Add”) of additional units of product and Automatic Renewals are only available to End Users who purchase Services directly from Seller. Purchasers of Services through Seller Authorized Partners may only change, add or delete units to the Agreement by submitting a written order via a Seller Authorized Partner. Auto-Add and Automatic Renewals are not available to Company under the Agreement.
Supported Equipment. 17.4.1. Polycom supported on:
