Support Team Sample Clauses

Support Team. 5.1 Following the Technology go-live date, the Service provider shall provide the Customer with assistance from its team of support consultants. The support consultants shall have the following roles and responsibilities: ● Assisting the Customer and supplier users with queries from 08:30 to 17:00 Monday to Friday (excluding standard UK Bank Holidays). ● Monitoring the end-to-end process of the Technology and providing administrative assistance to the Customer and suppliers where necessary to overcome issues.
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Support Team. Geoplan’s Support Team is available to customers who purchase Geoplan products that incorporate annual maintenance and support. Support is available Monday to Friday, 9.00am to 5.00pm GMT (excluding Bank Holidays). The Support team can be contacted by email or telephone, Online help and technical information can be obtained from our web site.  Telephone: +00 (0)0000 000000  Email: xxxxxxx@xxxxxxx.xxx  Geoplan Website: xxx.xxxxxxx.xxx provides information about Geoplan and details of our products; FAQ’s, demos, newsletters, postcode release information, and downloads. Geoplan provides a support service that enables our customers to obtain technical assistance, by phone or email. Our support team are experienced users of our software, who are able to provide advice related to the installation or operation of our software and data products that will enable the customer to swiftly overcome most problems and therefore minimise downtime. The support team’s extensive knowledge and experience is supplemented by the Geoplan consultancy team that includes technical specialist and development personnel. The analysts can also advise on the training and consultancy services offered by Geoplan, should this be the most appropriate way to provide the level of assistance required. Geoplan will provide the following software and data support services:  A telephone/online helpdesk for general user enquiries.  Support and advice in the resolution of analysis approaches using the software or data provided.  In dialogue with the customer, we can deliver on site meetings or calls, on a case by case basis.  Supply of all relevant software and data updates (excluding upgrades) released in a given support year.  Information and advice on forthcoming New Releases of the Software and data.  Product registration and response code support.  Product installation / deployment support.  Product fault diagnosis and rectification.  Product replacement – where original CD supply has been lost or damaged we can provide a re-supply of the software as a digital download. Alternatively, we can re-supply the CD, though this service is subject to a minimum charge of £50.00 (Plus VAT and Carriage). This applies to Geoplan’s own standard software and data products. Replacement of customer specific or third party solutions will be reviewed on a case-by-case basis. Geoplan shall respond to all Faults as soon as possible during the hours specified in the Section 7 of this document and shall...
Sample 1
Support Team. PVI will assign an exclusive account team to Carrier and its affiliates for the implementation of the Services. Included will be sales and service application training, technical training, customer service training and provisioning training. Training will be provided as needed at no charge to Carrier. Each functional area will be assigned defined tasks and work hand in hand with assigned Carrier technical personnel.
Sample 1
Support Team. The Contractor will create a dedicated support team which will deliver training and technical assistance to Connecticut child care businesses, also referred to interchangeably as “providers,” including but not limited to licensed family child care centers (DCFH), group homes (DCGH), and centers (DCCC), and potentially license exempt state funded programs as directed by the OEC, to support these businesses in creating and maintaining viable business models. The dedicated support team will include staff with documented expertise in strategy, finance, bookkeeping, and marketing.
Sample 1

Related to Support Team

  • Project Team To accomplish Owner’s objectives, Owner intends to employ a team concept in connection with the construction of the Project. The basic roles and general responsibilities of team members are set forth in general terms below but are more fully set forth in the Design Professional Contract with respect to the Design Professional, in the Program Management Agreement with any Program Manager, and in this Contract with respect to the Contractor.

  • Management Team Subject to any approval or consulting rights of the --------------- Joint Operations Committee, Manager shall engage or designate one or more individuals experienced in dental group management and direction, including, but not limited to, an administrator, who will be responsible for the overall administration of the Practice including day-to-day operations and strategic development activities.

  • Steering Committee The Project Manager shall set up a Steering Committee for the Project, consisting of representatives from the Department, the Contractor, and any other key organisations whom the project will impact on, to be agreed between the parties. The function of the Steering Committee shall be to review the scope and direction of the Project against its aims and objectives, monitor progress and efficiency, and assess, manage and review expected impact and use of the findings from the Project. The Committee shall meet at times and dates agreed by the parties, or in the absence of agreement, specified by the Department. The Contractor’s representatives on the Steering Committee shall report their views on the progress of the Project to the Steering Committee in writing if requested by the Department. The Contractor’s representatives on the Steering Committee shall attend all meetings of the Steering Committee unless otherwise agreed by the Department.

  • Working Groups From time to time, a Joint Committee may establish and delegate duties to sub-committees or directed teams (each, a “Working Group”) on an “as-needed” basis to oversee particular projects or activities (e.g., joint project team, joint finance group, or joint intellectual property group). Each such Working Group shall be constituted and shall operate as the Joint Committee determines; provided, that each Working Group shall have equal representation from each Party, unless otherwise mutually agreed. Working Groups may be established on an ad hoc basis for purposes of a specific project or on such other basis as the Joint Committee may determine. Each Working Group and its activities shall be subject to the oversight, review and approval of, and shall report to, the Joint Committee that formed said Working Group. In no event shall the authority of the Working Group exceed that specified for the Joint Committee that formed the Working Group. All decisions of a Working Group shall be by unanimous agreement. Any disagreement between the designees of AbbVie and Ablynx on a Working Group shall be referred to the Joint Committee that formed the Working Group for resolution.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Project Managers The JBE’s project manager is: [Insert name]. The JBE may change its project manager at any time upon notice to Contractor without need for an amendment to this Agreement. Contractor’s project manager is: [Insert name]. Subject to written approval by the JBE, Contractor may change its project manager without need for an amendment to this Agreement.

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