Common use of Support Services and Professional Services Clause in Contracts

Support Services and Professional Services. For any purchased license and subject to payment of applicable fees, Licensor shall provide standard support and maintenance services ("Support Services") in accordance with the terms available at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf (as amended from time to time, the "Support Terms"). The Software includes the Remote Support Analysis Module which automatically connects Licensee’s computer to Licensor’s server to verify successful installation of the Software and its updates. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non-personally identifiable information, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which Licensee uses the Software; (ii) metadata such as logs, how many requests Licensee issued, commonly used data sources, size of Licensee database, modules used, etc. and (iii) the login id (including email address) for the Licensee representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive data that might otherwise be collected at Licensee’s sole control and discretion. If the Remote Support Analysis Module is disabled, Licensee acknowledges that Licensor’s ability to provide the Support Services may be impaired. From time to time, Licensee and Licensor may agree that Licensor shall provide Licensee with professional services, the scope, fee and terms of which shall be set forth in a separate Sales Order and subject to Licensor’s Professional Services Terms and Conditions in accordance with the terms available at xxxx://xxx.xxxxxxx.xxx/professional-services-agreement/ as may be amended from time to time. In addition, Licensor may provide remote assistance with the initial implementation of the Software (“Onboarding Services”) during an initial period and limited to the number of hours of effort as set forth on the applicable Sales Order. Further, Licensor offers basic training to Licensee’s Personnel through online interactive training programs established by Licensor from time to time, and such online interactive training programs are included in the subscription to the Software licensed hereunder. Any other training shall be provided at such times and location(s), on such subjects and for such fees as are mutually agreed by the parties on the applicable Sales Order.

Support Services and Professional Services. For any purchased license and subject to payment of applicable fees, Licensor shall provide standard support and maintenance services ("Support Services") in accordance with the terms available at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf (as amended from time to time, the "Support Terms"). The Software includes the Remote Support Analysis Module which automatically connects Licensee’s computer to Licensor’s server to verify successful installation of the Software and its updates. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non-personally identifiable informationpersonal data, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which Licensee uses the Software; (ii) metadata such as logs, how many requests Licensee issued, commonly used data sources, size of Licensee database, modules used, etc. and (iii) the login id (including email address) for the Licensee representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive certain personal data that might otherwise be collected at Licensee’s sole control and discretion. If the Remote Support Analysis Module is disabled, Licensee acknowledges that Licensor’s ability to provide the Support Services may be impaired. From time to time, Licensee and Licensor may agree that Licensor shall provide Licensee with professional services, the scope, fee and terms of which shall be set forth in a separate Sales Order and subject to Licensor’s Professional Services Terms and Conditions in accordance with the terms available at xxxx://xxx.xxxxxxx.xxx/professional-services-agreement/ as may be amended from time to time. In addition, Licensor may provide remote assistance with the initial implementation of the Software (“Onboarding Services”) during an initial period and limited to the number of hours of effort as set forth on the applicable Sales Order. Further, Licensor offers basic training to Licensee’s Personnel through online interactive training programs established by Licensor from time to time, and such online interactive training programs are included in the subscription to the Software licensed hereunder. Any other training shall be provided at such times and location(s), on such subjects and for such fees as are mutually agreed by the parties on the applicable Sales Order.

Support Services and Professional Services. For any purchased license and subject to payment of applicable fees, Licensor shall provide standard support and maintenance services ("Support Services") in accordance with the terms available at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf xxxxx://xxx.0xxxx.xx/downloads/3data-support-services-addendum.pdf (as amended from time to time, the "Support Terms"). The Software includes the Remote Support Analysis Module which automatically connects Licensee’s computer to Licensor’s server to verify successful installation of the Software and its updates. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non-personally identifiable information, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which Licensee uses the Software; (ii) metadata such as logs, how many requests Licensee issued, commonly used data sources, size of Licensee database, modules used, etc. and (iii) the login id (including email address) for the Licensee representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive data that might otherwise be collected at Licensee’s sole control and discretion. If the Remote Support Analysis Module is disabled, Licensee acknowledges that Licensor’s ability to provide the Support Services may be impaired. From time to time, Licensee and Licensor may agree that Licensor shall provide Licensee with professional services, the scope, fee and terms of which shall be set forth in a separate Sales Order and subject to Licensor’s Professional Services Terms and Conditions in accordance with the terms available at xxxx://xxx.xxxxxxx.xxx/professional-services-agreement/ xxxxx://xxx.0xxxx.xx/downloads/3data-professional-services-addendum.pdf as may be amended from time to time. In addition, Licensor may provide remote assistance with the initial implementation of the Software (“Onboarding Services”) during an initial period and limited to the number of hours of effort as set forth on the applicable Sales Order. Further, Licensor offers basic training to Licensee’s Personnel through online interactive training programs established by Licensor from time to time, and such online interactive training programs are included in the subscription to the Software licensed hereunder. Any other training shall be provided at such times and location(s), on such subjects and for such fees as are mutually agreed by the parties on the applicable Sales Order.

Support Services and Professional Services. For any purchased license and subject to payment of applicable fees, Licensor shall provide standard support and maintenance services ("Support Services") in accordance with the terms available at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf xxxx://0xxxx.xx/downloads/3Data-Support-Services-Addendum.pdf (as amended from time to time, the "Support Terms"). The Software includes the Remote Support Analysis Module which automatically connects Licensee’s computer to Licensor’s server to verify successful installation of the Software and its updates. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non-personally identifiable information, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which Licensee uses the Software; (ii) metadata such as logs, how many requests Licensee issued, commonly used data sources, size of Licensee database, modules used, etc. and (iii) the login id (including email address) for the Licensee representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive data that might otherwise be collected at Licensee’s sole control and discretion. If the Remote Support Analysis Module is disabled, Licensee acknowledges that Licensor’s ability to provide the Support Services may be impaired. From time to time, Licensee and Licensor may agree that Licensor shall provide Licensee with professional services, the scope, fee and terms of which shall be set forth in a separate Sales Order and subject to Licensor’s Professional Services Terms and Conditions in accordance with the terms available at xxxx://xxx.xxxxxxx.xxx/professional-services-agreement/ xxxx://0xxxx.xx/downloads/3Data-Professional-Services-Addendum.pdf as may be amended from time to time. In addition, Licensor may provide remote assistance with the initial implementation of the Software (“Onboarding Services”) during an initial period and limited to the number of hours of effort as set forth on the applicable Sales Order. Further, Licensor offers basic training to Licensee’s Personnel through online interactive training programs established by Licensor from time to time, and such online interactive training programs are included in the subscription to the Software licensed hereunder. Any other training shall be provided at such times and location(s), on such subjects and for such fees as are mutually agreed by the parties on the applicable Sales Order.