Support Services and Professional Services Sample Clauses

Support Services and Professional Services. For any purchased license and subject to payment of applicable fees, Licensor shall provide standard support and maintenance services ("Support Services") in accordance with the terms available at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf (as amended from time to time, the "Support Terms"). The Software includes the Remote Support Analysis Module which automatically connects Licensee’s computer to Licensor’s server to verify successful installation of the Software and its updates. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non-personally identifiable information, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which Licensee uses the Software; (ii) metadata such as logs, how many requests Licensee issued, commonly used data sources, size of Licensee database, modules used, etc. and (iii) the login id (including email address) for the Licensee representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive data that might otherwise be collected at Licensee’s sole control and discretion. If the Remote Support Analysis Module is disabled, Licensee acknowledges that Licensor’s ability to provide the Support Services may be impaired. From time to time, Licensee and Licensor may agree that Licensor shall provide Licensee with professional services, the scope, fee and terms of which shall be set forth in a separate Sales Order and subject to Licensor’s Professional Services Terms and Conditions in accordance with the terms available at xxxx://xxx.xxxxxxx.xxx/professional-services-agreement/ as may be amended from time to time. In addition, Licensor may provide remote assistance with the initial implementation of the Software (“Onboarding Services”) during an initial period and limited to the number of hours of effort as set forth on the applicable Sales Order. Further, Licensor offers basic training to Licensee’s Personnel through online interactive training programs established by Licensor from time to time, and such online interactive training programs are included in the subscription to the Software licensed her...
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Support Services and Professional Services. Innovyze may, but shall have no obligation to, provide Customer with documentation and other online resources to assist Customer in its use of the Software. Innovyze also offers optional “for fee” Support Services and Professional Services, as follows:
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Support Services and Professional Services. 7.1. Support Services. Sisense will provide support and maintenance services (“Support Services”) to Customer in accordance with the support terms referenced in the applicable Product Addendum (“Support Terms”).
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Support Services and Professional Services. 7.1. OEM Support and Maintenance. OEM shall be solely responsible to provide End Customers with support and maintenance. Subject to OEM’s payment in full of the fees under this Agreement, Licensor will provide to OEM the support and maintenance services (“Support Services”) in accordance with Licensor’s standard support terms available at xxxx://0xxxx.xx/3data-support-terms.pdf (as amended from time to time, the “Support Terms”). Licensor has no obligation to provide any Support Services to End Customers directly. The Software includes the Remote Support Analysis Module which automatically connects OEM’s or End Customer’s computer to Licensor’s server to verify successful installation of the Software and its Updates and Versions. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non- personally identifiable information, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which OEM or End Customer uses the Software; (ii) metadata such as logs, how many requests OEM issued, commonly used data sources, size of OEM database, modules used, etc. and (iii) the login id (including email address) for the OEM representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive data that might otherwise be collected at OEM’s sole control and discretion. If the Remote Support Analysis Module is disabled, OEM acknowledges that Licensor’s ability to provide the Support Services may be impaired.
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Support Services and Professional Services. 5.1 Support Services. Sisense will provide support and maintenance services (“Support Services”) to Customer in accordance with the support terms set forth at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf (“Support Terms”), which may be updated from time to time provided that such updates do not materially degrade the support terms when taken as a whole.
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Support Services and Professional Services p. Software Products—HighJump Software Products and Third-Party Software Products. q. Support Services—the help desk, defect correction, maintenance and related services offered by HighJump to support Customer’s use of Software Products.
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Support Services and Professional Services. As part of the Service, Anapact will provide Customer with Help Documentation and other online resources to assist Customer in its use of the Service. Anapact also offers optional “for fee” Support Services and Professional Services.
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Support Services and Professional Services. Nginx warrants to Customer only that the Support Services and Professional Services shall be performed in a workmanlike manner and shall conform to standards of the industry. If the Support Services or Professional Services are not performed as set forth above, Nginx shall re-perform the applicable Support Services or Professional Services.
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Support Services and Professional Services 
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Related to Support Services and Professional Services

  • Professional Services Bodily injury" or "property damage" arising out of the rendering of or failure to render profes- sional services;

  • Other Professional Services We will provide you the various implementation-related services itemized in the Investment Summary and described in the Statement of Work.

  • Scope of Professional Services 3.1 On the terms and conditions set forth in this Agreement, COUNTY hereby engages CONTRACTOR to provide all labor, materials and equipment to complete the Project/Service in accordance with the Scope of Services, attached hereto and incorporated herein as Attachment A, as modified or clarified by Addendum(s) # , dated , attached hereto and incorporated herein by reference as Attachment B. It is understood that the Scope of Services may be modified by change order as the Project/Service progresses, but to be effective and binding, any such change order must be in writing, executed by the parties, and in accordance with the COUNTY’s Purchasing Policies and Procedures. A copy of these policies and procedures shall be made available to the CONTRACTOR upon request.

  • Use of local labour professional services and materials 10. (1) The Company shall, for the purposes of this Agreement —

  • Educational Services Any service or supply for education, training or retraining services or testing including: special education, remedial education; cognitive remediation; wilderness/outdoor treatment, therapy or adventure programs (whether or not the program is part of a Residential Treatment facility or otherwise licensed institution); job training or job hardening programs; educational services and schooling or any such related or similar program including therapeutic programs within a school setting.

  • Professional Services Fees You agree to pay us the professional services fees in the amounts set forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and Payment Policy. You acknowledge that the fees stated in the Investment Summary are good-faith estimates of the amount of time and materials required for your implementation. We will bill you the actual fees incurred based on the in-scope services provided to you. Any discrepancies in the total values set forth in the Investment Summary will be resolved by multiplying the applicable hourly rate by the quoted hours.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Professional Services Warranty Kodak warrants that it shall perform Professional Services in a professional manner using appropriately skilled personnel in accordance with generally accepted industry standards and Kodak’s then current policies and procedures. Subject to the provisions of condition 16.1 Customer’s sole and exclusive remedy under the warranty described in this condition shall be, at Kodak’s option, (1) re-performance of the non-conforming Professional Services, or (2) refund of the amount paid by Customer for the non-conforming Professional Services.

  • Provision of Professional Services We will provide any Professional Services set out in a relevant Order Form in a professional and workmanlike manner, using reasonable skill and care in accordance with industry practice and any relevant SOW. Where it is necessary for Us or Our Group to visit your sites in order to perform Professional Services you shall at no cost to Us or Our Group: (a) provide reasonable access to any relevant sites at times to be agreed; (b) inform Us of health and safety, and security policies applicable at the sites; (c) ensure the sites are safe;

  • Professional Service Consultant agrees that all services and work performed under this agreement will be accomplished in a professional manner, in accordance with the accepted standards of Contractor’s profession.

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