Support Services and Problem Resolution Sample Clauses

Support Services and Problem Resolution. Support Services If You have paid Conga all applicable fees due, Conga will provide Support Services to Your Administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at xxxx://xxxxxxx.xxxxxxxx.xxx/Reference/Submit_Case_Form, email xxxxxxx@xxxxxxxx.xxx, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated quote or invoice for the current subscription term, if any. Telephone Numbers: Americas: 000-000-0000 EMEA: 44 (0) 203-608-0165 APAC: 00-0-0000-0000 Problem Response and Resolution Conga will use commercially reasonable efforts to address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time
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Support Services and Problem Resolution. Support Services If You have paid Conga all applicable fees due, Conga will provide Support Services to Your Administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at xxxx://xxxxxxx.xxxxxxxx.xxx/Reference/Submit_Case_Form, email xxxxxxx@xxxxxxxx.xxx, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated quote or invoice for the current subscription term, if any. Telephone Numbers: Americas: 000-000-0000 EMEA: 44 (0) 203-608-0165 APAC: 00-0-0000-0000 Problem Response and Resolution Conga will use commercially reasonable efforts to address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time Level 1: The Service is not available for use, including the failure of any documented feature that listed as a The Conga support team will respond within four (4) business hours. The Conga technical team will commence efforts to address Conga will use commercially reasonable efforts, twenty-four (24) hours per day, seven (7) days per week, to resolve or provide You with Tier 1 function in the Product Specifications. Level 1 problems within one (1) hour after Your report of such problem is received by Conga or Conga’s detection of such problem, whichever is earlier. an acceptable work-around for the applicable Level 1 problem. Conga will keep You updated regularly on the progress of the resolution.
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Support Services and Problem Resolution. If You have paid Place Technology all applicable fees due, Place Technology will provide Support Services to Your administrator(s) during Business Hours in the English language. To receive Support Services, You must submit a case at xxxxxxx@xxxxxxxxxxxxxxx.xxx. Basic Support Services will be based on this Exhibit A unless paid support is stated in an associated Order Form for the current subscription term. Basic support includes a total of two (2) hours of live support for the subscription term. Problem Response and Resolution Place Technology will address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time Level 1: The Service is not available for use, including the failure of a critical feature of the Service. The Place Technology support team will respond within 4 Business Hours. The Place Technology technical team will commence efforts to address Level 1 problems within 1 hour after Your report of such problem is received by Place Technology or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, 24 hours per day, 7 days per week, to resolve or provide You with an acceptable work-around for the applicable Level 1 problem. Place Technology will keep You updated regularly on the progress of the resolution. Level 2: A documented feature is not available but does not prevent the use of a critical feature of the Service. The Place Technology support team will respond within 8 Business Hours. The Place Technology technical team will commence efforts to address Level 2 problems within 8 Business Hours after You report such problem during Business Hours or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, during normal Business Hours, to resolve or provide You with an acceptable solution for the Level 2 problem within 5 business days after You report such problem or Place Technology's detection of such problem, whichever is earlier. Level 3: A documented feature is impaired but does not prevent the use of a critical feature of the Service. The Place Technology support team will respond within 16 Business Hours. The Place Technology technical team will commence efforts to address Level 3 problems within 3 business days after You report such problem during Business Hours or Place Technology's detection of such problem, whichever is earlier. Place Tech...
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Support Services and Problem Resolution. If You have paid Conga all applicable fees due, Conga will provide Support Services to Your administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at xxxx://xxxxxxx.xxxxxxxx.xxx/Reference/Submit_Case_Form, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be based on this Exhibit A unless enhanced or premium support is stated in an associated Order Form or invoice for the current subscription term. Enhanced and premium support plan descriptions are available here xxxxx://xxxxxxxx.xxx/products/services/support-plans/. If you contact Conga outside of the Business Hours for Your region Conga may provide support from another region. Business Hours for You are determined by Your headquarters address provided by You to Conga. If 24/7 support is available to You it will be provided only through the telephone numbers below if outside of Business Hours. Telephone support numbers are used to submit cases on Your behalf and support is provided via a returned call from Conga’s support team. Telephone Numbers: Americas: 000-000-0000 EMEA: 44 (0) 203-608-0165 APAC: 00-0-0000-0000 Problem Response and Resolution Conga will address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time Level 1: The Service is not available for use, including the failure of any documented feature that listed as a Tier 1 function in the Product Specifications. The Conga support team will respond within four (4) Business Hours. The Conga technical team will commence efforts to address Level 1 problems within one (1) hour after Your report of such problem is received by Conga or Conga’s detection of such problem, whichever is earlier. Conga will use commercially reasonable efforts, twenty-four (24) hours per day, seven (7) days per week, to resolve or provide You with an acceptable work-around for the applicable Level 1 problem. Conga will keep You updated regularly on the progress of the resolution.
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Support Services and Problem Resolution. Support Services: If You have paid Conga all applicable fees due, Conga will provide Support Services to: (a) for Services other than Novatus, Your xxxxxxxxxx.xxx Administrator(s), and (b) for Novatus Services, 2 of Your authorized support representatives, in all cases during Business Hours in the English language. To receive Support Services, You may email xxxxxxx@xxxxxxxxxx.xxx or telephone one of the Conga offices as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated Order Form for the current subscription term, if any. Problem Response and Resolution: Conga will use commercially reasonable efforts to address Support Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time
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Support Services and Problem Resolution. If you have paid Squivr all applicabile fees due, Squivr will provide Support Services to Your administrator(s) during Business Hours in the English Language. To receive support Services, You may submit a case at xxxxxxx@xxxxxx.xxx. Support Services will be based on this Exhibit A. Business Hours for You are determined by Your headquarters address provided by You to Squivr. Squivr, is a local application to Xxxxxxxxxx.xxx. Squivr Does not have a separate Service hosted and or connected to Xxxxxxxxxx.xxx. You acknowledge that the Service is dependent on Your implementation and configuration of the Service and the availability and performance of technology from third-party software and hardware vendors including but not limited to xxxxxxxxxx.xxx, Salesforce AppExchange products and custom applications, Microsoft, Google, and the providers of Internet browsers. Squivr has no control over, and is not liable for, performance issues or downtime of the Service to the extent caused by such factors. Encryption Gateways and associated third party technology that require any re-direction of Squivr-to-Salesforce connections are not eligible for Support. You may utilize such encryption
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Related to Support Services and Problem Resolution

  • Statement of Work The Contractor shall provide the services and staff, and otherwise do all things necessary for or incidental to the performance of work, as set forth below:

  • Uncovering and Correction of Work 12 Uncovering of Work 12.1 Unforeseen Conditions, Concealed or Unknown 3.7.4, 8.3.1, 10.3 Unit Prices 7.3.3.2, 9.1.2

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Authorized User’s Statement of Work A competitive Mini-Bid is required for every transaction under this Centralized Contract. An Authorized User must prepare a detailed Statement of Work using Appendix F, Attachment 1, Mini-Bid Template. The Authorized User must distribute the Mini-Bid to all qualified Vendors per Lot(s) (unless a Vendor has removed itself from consideration via the Appendix F, Attachment 5, Mini-Bid Participation Interest Template). Contact information, organized by Lot, will be available on the OGS website for this Contract. An Authorized User shall conduct its Mini-Bid in accordance with the requirements set forth in Appendix F, Attachment 2, How to Use this Contract. The following terms and conditions shall apply to each Mini-Bid issued by an Authorized User:  An Authorized User may require the execution of unique forms, such as Confidentiality Non- Disclosure agreements; and  An Authorized User is required to make tentative award and non-award notifications to each Contractor who submitted a response to the Mini-Bid. Additionally, the minimum time, excluding the date of release, between issuance of the Mini-Bid by the Authorized User to the Mini-Bid Opening is as follows:  Xxx 0 Xxxx-Xxxx: Xxxx (0) Xxxxxxxx Xxxx  Xxx 0 Mini-Bids: Ten (10) Business Days

  • Academic Policies and Student Support Services X. Xxxx College courses offered as dual credit, regardless of where they are taught, follow the same syllabus, course outline, textbook, grading method, and other academic policies and procedures as the courses outlined in the Hill College policy manual, catalog, and student handbook. [TAC 19, Part 1, Chapter 4, Subchapter D, 4.85(g)(1)]

  • Customer Cooperation 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services.

  • HUB Subcontracting Plan The Owner has adopted Exhibit H, Policy on Utilization of Historically Underutilized Business ("Policy"), which is incorporated herein by reference. Contractor, as a provision of the Agreement must comply with the requirements of the Policy and adhere to the HUB Subcontracting Plan submitted with Contractor's Proposal and attached as Exhibit I. No changes to the HUB Subcontracting Plan can be made by the Contractor without the prior written approval of the Owner in accordance with the Policy.

  • Maintenance Manual No later than 60 (sixty) days prior to the Project Completion Date, the Contractor shall, in consultation with the Authority’s Engineer, evolve a maintenance manual (the “Maintenance Manual”) for the regular and preventive maintenance of the Project Highway in conformity with the Specifications and Standards, safety requirements and Good Industry Practice, and shall provide 5 (five) copies thereof to the Authority’s Engineer. The Authority’s Engineer shall review the Maintenance Manual within 15 (fifteen) days of its receipt and communicate its comments to the Contractor for necessary modifications, if any.

  • SUBCONTRACTING OF WORK If a Contractor chooses to subcontract the scheduled work, the prime Contractor is solely responsible to ensure that the subcontractor has the necessary insurance, licenses, ability to provide the contracted services and shall adhere to all requirements stated herein.

  • CORRECTION OF WORK 13.2.1 The Contractor shall be responsible for correcting all Work which the Architect has found to be defective or which fails to conform to the Contract Documents whether observed be- fore or after Substantial Completion and whether or not fabricated, installed or completed. The Contractor shall bear all costs of correcting such rejected Work, including compensation for the Architect's and the State’s additional services made necessary thereby. The Architect, upon a finding of defect or failure to conform, shall immediately notify the State and Contractor, in writing, of the defect. The Contractor shall begin correcting the defective or non-conforming Work within ten (10) days unless the State agrees to a Change Order which reflects the reduction in Contract Sum due to the value of diminishment of the defective or nonconforming Work.

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