Support Portal. Wazuh facilitates Support and Maintenance Services via the Wazuh Support Portal. Customer access, granted during the Subscription Term per Agreement terms, requires secure credentials provided via email by the primary point of contact within Wazuh. While the number of users with access credentials is not restricted, only authorized users can manage credentials. Customer shall maintain one authorized user at all times. In the event there is no authorized user to manage credentials, Customer's representative can oer evidence of authorization, such as relevant documents or a public demonstration of authority, as required at Wazuh's sole discretion. Wazuh bears no responsibility and explicitly disclaims liability for support requests initiated via the Support Portal. Possession of valid credentials will suice as authorization, allowing Xxxxx to promptly undertake requested tasks.
Support Portal. Support of LICENSEE’s use of the Product shall be requested via the support portal (xxxxx://xxxxxxx.xxxxxxx.xxx) by using the Customer Support Portal ID stated in Product Schedule #1 and is provided 24 hours per day. In the event that the support portal is not available, LICENSEE can request support via xxxxxxx@xxxxxxx.xxx.
Support Portal. This is an online service to enable customers to submit questions or receive online technical support. The Support Portal enables customers to log and track the progress of the problem/request from inception to its resolution. You are able to submit tickets 24 hours a day, 7 days a week, even outside the normal Support operating hours. The customer Knowledge Base is an online article-based help site, located in the Support Portal.
Support Portal. 9T Labs offers to the Customer and its Authorized Employees a non-transferable right to use its Support Portal to report Errors during the term of this Agreement.
Support Portal. Model N will provide Customer with a web-based portal that is designed to be accessed directly via the internet for the purpose of submitting Problem Reports by authorized Customer Support Contacts.
Support Portal. You can access our support platform via the Cadac website. Via the support platform, you can consult our knowledge base and register technical and/or functional questions about the use of the software, track progress and find your questions in your archive. There are costs associated with using the support portal. These costs are inclusive for Clients with a Cadac Support (CS), Cadac Cloudservices or NedGraphics maintenance contract. The purpose of the support services via the support platform is to support the Client during his/her work process. Per support ticket, a guideline of 1 hour of telephone support is applied whether or not in combination with remote access. Remote access is done with Cadac tooling (standard TeamViewer). If, during the handling of a question or problem, it turns out that it is too extensive and exceeds the 1-hour guideline and/or that the question concerns consultancy and/or execution services, it can be decided, in consultation with the client, to perform any additional services remotely or on site at the hourly/daily rate applicable at that time. These additional services are not included in the Cadac Support (CS), Cadac Cloudservices contract or NedGraphics maintenance contract. To use the support portal, one of the following conditions must be met, client has; - Cadac/NedGraphics-maintenance contract - Cadac Support (CS) - Cadac Cloudservices
Support Portal. Customers with Covered Products shall create Customer’s account with MEXL support portal by providing an email account or multiple email accounts. In the event that the Customer perceives a defect in the operation of any Covered Products, The Customer shall promptly contact MEXL by logging into MEXL support portal and issuing a support ticket. The Customer is responsible for providing any documentation or log files requested by MEXL to troubleshoot the issue in addition to any other information such as reproduction scenarios, unusual operating conditions, etc. A live Service representative may contact the Customer when the customer reaches MEXL via the agreed Service telephone numbers and/or emails/support portal as shown below. All information supplied by the customer will be treated as confidential and not disclosed to third parties without the express permission of the customer unless such third parties are directly involved with MEXL in diagnosing the issue. Support contact: ● Support Portal: xxxx://xxxxxxx.xxxxxxxxxx.xxx ● E-mail: xxxxxxx@xxxxxxxxxx.xxx ● MEXL Numbers: +0-000-000-0000 (US) / +00-0-000-0000 (South Korea) Working hours ● US Office: 09:00 AM - 5:00 PM CST/CDT (GMT-5), Mon-Fri ● S. Korea: 10:00 AM - 6:00 PM GMT+9, Mon-Fri
Support Portal. Upon reporting an Incident, the Customer receives a ticket ID which enables the Customer to clearly identify the Incidents reported by it. In addition, the Customer can transparently track the progress of its Incidents, report new Incidents and manage Incidents, all via the internet-based support portal waySupport, which is provided free of charge.
Support Portal. Customer may initiate request for Services through the web-based Support Center located at NoMachine's web site, xxxxx://xxx.xxxxxxxxx.xxx/support#login. The Contact(s) are entitled to log in to the portal and use the Support Enquiries application to submit a request for any covered Services. Each submitted request is given a unique identification number. Services logged through the support portal are managed using the English language.
Support Portal. The method of initiation of Support requests is through the web-based support portal located at SolarWinds’ main web site: xxxx://xxxxxxx.xxxxxxxxxx.xxx/support/default.cfm. Your Contact personnel, as identified to SolarWinds, are entitled to open a secure login to the Support Portal and use the Ticket Manager Application to submit a support request for any covered Support. Each submitted service request is given a unique identification number (ID). Services logged through the SolarWinds Support Portal are managed using the English language.
