Support Contact. All communications relating to Support and Maintenance will be supervised, coordinated, and undertaken by a primary Client contact unless additional contacts are designated as an approved contact persons by Client’s primary contact. Issues related to the security of Clients Data, including but not limited to, password resets, may require approval of Client’s primary contact.
Support Contact. The Customer’s primary point of contact for Support Services under this Agreement is: Contact name: Email: Phone:
Support Contact. Each party that purchases Scolab licenses to distribute them to Users (hereinafter the “Customer”) must identify three (3) contact people within its own team, a technical contact, a pedagogical contact, and a commercial contact. A single contact person may occupy one, two, or all three of the roles above. The Customer must have or must obtain the expertise and training necessary to diagnose and resolve problems with the collaboration of Scolab’s personnel or any organization mandated by Scolab to provide customer service.
Support Contact. All communications relating to Support will be supervised, coordinated, and undertaken by no more than two (2) designated contact persons per Customer work-shift who will act as a point of contact between Customer and Service Provider. Each contact must possess or, at Customer’s expense, acquire the necessary expertise and training to diagnose and resolve Issues with direction by Service Provider.
Support Contact. CUSTOMER shall designate one employee and one alternate as its Support Contacts to be generally available during the Support Times to confer with HEARTLAND regarding Errors and other support-related issues. CUSTOMER shall notify HEARTLAND immediately of any changes in the persons designated as Support Contacts. HEARTLAND will provide technical support only to CUSTOMER ‘s Support Contacts. If CUSTOMER requires HEARTLAND to provide technical support to CUSTOMER’s employees, representatives or consultants other than CUSTOMER’s Support Contacts, HEARTLAND may charge additional fees for such support at its sole discretion.
Support Contact. OEM shall appoint one (1) individual within OEM’s organization to serve as the primary support contact between OEM and SSI and to receive support through SSI’s telephone support center. All of OEM’s support inquiries shall be initiated through this contact.
Support Contact. For all customers who purchase Tekno Products, Tekno will be the primary contact for all product support calls. For all customers who purchase NECI Products, NECI will be the primary contact for all product support calls.
Support Contact. Customer shall appoint one individual within Customer’s organisation who shall have the authority to act on behalf of Customer in matters pertaining to the Customer’s support requests and to serve as the primary contact between Customer and SSS with respect to Customer’s receipt of SSS technical support. Customer shall initiate all support inquiries and requests through this individual and ensure that he or she has the requisite organisational authority, skill, experience and other qualifications to perform in such capacity. Customer shall maintain the same support contact throughout the applicable Usage Periods and such additional period, if any, as SSS performs technical support services to the Customer hereunder, except for any change of such contact due to:
Support Contact. Customer shall designate one employee and one alternate (that may be changed at the customer’s discretion) as its "Support Contacts" to be generally available during the Support Times to confer with ALLIANCE regarding Errors and other support-related issues. Customer's Support Contacts are identified in Schedule 1. Customer shall notify ALLIANCE immediately of any changes in the persons designated as Support Contacts. ALLIANCE will provide technical support only to Customer's Support Contacts. If Customer requires ALLIANCE to provide technical support to Customer’s employees, representatives, or consultants other than Customer’s Support Contacts, ALLIANCE may, upon notification to the Customer, charge additional fees for such support at its sole discretion.
Support Contact. Customer shall designate one employee and one alternate as its "Support Contacts" to be generally available during the Support Times to confer with IWL regarding Errors and other support-related issues. Customer's Support Contacts are identified in Schedule 1. Customer shall notify IWL immediately of any changes in the persons designated as Support Contacts. IWL will provide technical support only to Customer's Support Contacts.
