Support Categories. 2.1. General questions regarding functionality, use of product, how-to, and requests for assistance on Sensus AMR, AMI, RF Network Equipment, Metering Products, Sensus Lighting Control, and Demand Response Management System (FlexNet Home).
Support Categories. 1.1. General questions regarding functionality, use of product, how-to, and requests for assistance on Master Meter AMR/AMI Network Equipment, and Metering Products.
Support Categories. Category Definition Tier 1: Client Service Support Responsible for: • Outcomes • Review – Resolve • Review - Escalate Tier 2 and 3: Infrastructure Support Responsible for: • Escalations from Tier 1 • Server Management – at the department level, where applicable • Network Management – at the department level, where Communications and Computing. • Cybersecurity Management – at the department level, where applicable Application Development Support Responsible for: • Supports development and maintenance of departmental/cluster applications and websites Instructional Technologies Support Responsible for: • Classroom, PBL, and Clinical Skills technological support for professors, staff, and students. • Tier 1 Desktop Support when needed.
Support Categories. 7.1 This Clause describes the different support categories used in the processes and financial provisions as set out in Clause 8 and 9.
Support Categories. 4.1 For all levels of education, Canada’s financial assistance shall be provided for measures related to educational structure and support, program development, teacher training, student support and any other type of support that will make it possible to better reflect the particular situation in Newfoundland and Labrador, that will be in accordance with the strategic priorities set out in Clause 2 and have been agreed upon by Canada and the provincial government.
