Support Case Management Sample Clauses

Support Case Management. 4.1 Each Support Case must have a unique reported problem or question and Support Cases cannot be “overloaded” with multiple reported problems or questions. Each submitted case for work is performed is decremented from the Client’s outstanding case entitlement.
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Support Case Management. Appliance – Open a Support ticket directly via your Cisco IronPort Appliance • Web - Manage tickets via the Cisco IronPort Support Portal: xxxx://xxx.xxxxx.xxx/cisco/web/support/index.html • Email - Email from registered administrator addresses to (xxxxxxx@xxxxxxxx.xxx) • Phone – Call Cisco IronPort’s Global toll-free international phone numbers (see Table B below, or URL: xxxx://xxx.xxxxx.xxx/web/ironport/contacts.html Support Obligations and Limitations Cisco IronPort Responsibilities: Support services for customers with valid Platinum or Platinum Plus Support includes: • Phone and Email Support services for problem diagnosis o Remote Diagnostics – Cisco IronPort Support Engineers have the ability to perform remote diagnostics via Support tunnels (initiated upon customer request) • Efforts to cure reported and reproducible Errors in the Software. • Software patches, updates, releases and new versions of commercially-released Software. • Hardware Support - In the event of a critical hardware malfunction, Cisco provides field units and hot-swappable replacement parts with RMA installation and return instructions. Customer Responsibilities: The provision of the Support services assumes that Customer will: • Use reasonable efforts to resolve internally any support questions prior to requesting Support services • Report Errors promptly in writing in EnglishProvide sufficient information to allow Cisco IronPort to duplicate the circumstances indicating a reported Software defect or Error • Promptly incorporate the bug fixes, patches, updates, upgrades, releases and new versions provided hereunder • Provide all reasonable cooperation access and full information to Cisco IronPort with respect to Cisco IronPort’s furnishing of Support hereunder • Back-up configurations on a regularly scheduled basis since configurations are generally not recoverable from failed hardware. Cisco IronPort will not be responsible for configuration recovery in the event of a hardware failure. • For hardware replacement Support – return defective or returned Products in accordance with RMA instructions, properly packaged, and within 60 days of RMA issuance • For remote Support – provide reasonable access, at Customer’s expense, to the Product through internet to establish a data communication link between Customer and the Cisco IronPort engineer and systems passwords so that problems may be diagnosed and, where possible, corrected remotely. Cisco IronPort may obtain information rega...

Related to Support Case Management

  • Case Management Prompt resolution of any dispute is important to both parties; and the parties agree that the arbitration of any dispute shall be conducted expeditiously. The arbitrators are instructed and directed to assume case management initiative and control over the arbitration process (including scheduling of events, pre-hearing discovery and activities, and the conduct of the hearing), in order to complete the arbitration as expeditiously as is reasonably practical for obtaining a just resolution of the dispute.

  • Disease Management If you have a chronic condition such as asthma, coronary heart disease, diabetes, congestive heart failure, and/or chronic obstructive pulmonary disease, we’re here to help. Our tools and information can help you manage your condition and improve your health. You may also be eligible to receive help through our care coordination program. This voluntary program is available at no additional cost you. To learn more about disease management, please call (000) 000-0000 or 0-000-000-0000. About This Agreement Our entire contract with you consists of this agreement and our contract with your employer. Your ID card will identify you as a member when you receive the healthcare services covered under this agreement. By presenting your ID card to receive covered healthcare services, you are agreeing to abide by the rules and obligations of this agreement. Your eligibility for benefits is determined under the provisions of this agreement. Your right to appeal and take action is described in Appeals in Section 5. This agreement describes the benefits, exclusions, conditions and limitations provided under your plan. It shall be construed under and shall be governed by the applicable laws and regulations of the State of Rhode Island and federal law as amended from time to time. It replaces any agreement previously issued to you. If this agreement changes, an amendment or new agreement will be provided.

  • Programme Management The Government will establish a programme management office and the Council will be able to access funding support to participate in the reform process. The Government will provide further guidance on the approach to programme support, central and regional support functions and activities and criteria for determining eligibility for funding support. This guidance will also include the specifics of any information required to progress the reform that may be related to asset quality, asset value, costs, and funding arrangements.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Change Management Process If Customer or Oracle requests a change in any of the specifications, requirements, Deliverables, or scope (including drawings and designs) of the Professional Services described in any Statement of Work, the party seeking the change shall propose the applicable changes by written notice. Within forty-eight (48) hours of receipt of the written notice, each party’s project leads shall meet, either in person or via telephone conference, to discuss and agree upon the proposed changes. Oracle will prepare a change order describing the proposed changes to the Statement of Work and the applicable change in fees and expenses, if any (each, a “Change Order”). Change Orders are not binding unless and until they are executed by both parties. Executed Change Orders shall be deemed part of, and subject to, this Addendum. If the parties disagree about the proposed changes, the parties shall promptly escalate the change request to their respective senior management for resolution.

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopts or introduces for the Employer, management and municipal staff of the Employer.

  • Traffic Management The Customer will not utilize the Services in a manner which, in the view of the Centre Operator, significantly distorts traffic balance on the Centre Operator’s circuits which are shared with other users. If, in the reasonable view of the Centre Operator, the Customer’s traffic patterns cause or may cause such distortion, the Customer should have a dedicated circuit capability. If the Customer declines to do so then the Centre Operator may suspend the Services while the matter is being resolved. If there is no resolution within 5 business days then either party may terminate the Agreement.

  • Change Management BellSouth provides a collaborative process for change management of the electronic interfaces through the Change Control Process (CCP). Guidelines for this process are set forth in the CCP document as amended from time to time during this Agreement. The CCP document may be accessed via the Internet at xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.

  • SITE MANAGEMENT We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

  • Performance Management 17.1 The Contractor will appoint a suitable Account Manager to liaise with the Authority’s Strategic Contract Manager. Any/all changes to the terms and conditions of the Agreement will be agreed in writing between the Authority’s Strategic Contract Manager and the Contractor’s appointed representative.

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