Support Available Sample Clauses

Support Available. This table shows the support available for each service in production as per the service catalogue. The service catalogue is produced by ITMS as the standard services offered to CDU clients (see 5.3 Appendix „D‟). Table 3.7 - Support Available Support Level Support Available Production Full Internal Support Available for all the services in production by ITMS. Internally Conducted Training courses available upon request. High Priority Archived Service no longer supported No Internally Conducted Training Available No Internal Support Available Support services provided by ITMS for products/services not contained in the Service Catalogue document or those listed as “Archived” will be limited, subject to additional costs and resources.
Sample 1
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Support Available. This table shows the support available for each support level, as defined by the Supported Platforms Section (4.0). The Supported Platforms section is produced by Oriium Consulting Limited as the standard for Information Management usage within North Yorkshire Police Authority. Table 2.5 - Support Available Support Level Support Available Supported Full Internal Support Available High Priority External Support Available Not Supported Product Not Supported No Internal Support Available External Support may be Available Sourcing of external support services for platforms at the "Not Supported" level, or for those products not contained in the Supported Platforms Section, can be undertaken by Oriium Consulting Limited at the expense of North Yorkshire Police Authority. Oriium Consulting Limited will not be responsible for any costs incurred in the provision of external support for platforms under these levels. Support services provided by Oriium Consulting Limited for products not contained in the Supported Platforms section will be limited subject to available Oriium Consulting Limited resources. External training courses will always be provided at the expense of North Yorkshire Police Authority. Internally conducted training courses may also be at the expense of North Yorkshire Police Authority.
Sample 1
Support Available. All requests for service (new account, help desk, etc.) should begin as an email request sent to xxxxxxxxxxxxxxxxx@xx.xxx.xxx where an operator will route the request to the appropriate staff person. Service Availability/Response Times The Research Computing Center will use reasonable efforts to provide effective support while adhering to the following schedules: The Research Computing Center’s normal hours of operation are Monday-Friday, 8am to 5pm. xxxxxxxxxxxxxxxxx@xx.xxx.xxx will be monitored Monday-Friday, 8:00am-5:00pm. Responses to service related incidents/requests will be within 1 to 5 working days, depending upon the complexity and the criticality of the request. In the case of an outage or a bug, every attempt will be made to remediate the issue within 1 day. If the request does not have an impact on operations, then it will be completed as soon as it can be scheduled into the workload of the appropriate staff person. Scheduled Maintenance RCC security updates and patches are administered as required and may result in service interruption. RCC will attempt to provide advanced notification for outages expected to occur from scheduled maintenance.
Sample 1
Support Available. This table shows the support available for each support level, as defined by the Recommended Computer Products list. The Recommended Computer Products document is produced by Agency Name as the standard for Information Management usage within the Agency Name. Table 2.5 - Support Available Support Level Support Available Recommended Full Internal Support Available Internally Conducted Training Courses Available High Priority External Support/Training Available Supported Full Internal Support Usually Available No Internally Conducted Training Available Medium Priority External Support/Training Available Acknowledged Limited Internal Support Available No Internally Conducted Training Available Low Priority External Support/Training Available Discouraged Product Not Recommended No Internally Conducted Training Available No Internal Support Available External Support/Training Available Sourcing of external support services for computing products at the "Acknowledged" and "Discouraged" levels, or for those products not contained in the Recommended Computer Products document, will be undertaken by Agency Name at the expense of the Agency Name client. Agency Name will not be responsible for any costs incurred in the provision of external support for computing products under these levels. Support services provided by Agency Name for products not contained in the Recommended Computer Products document or those listed at the "Discouraged" level will be limited subject to available Agency Name resources. External training courses will always be provided at the expense of the Agency Name client. Internally conducted training courses may also be at the expense of the Agency Name client.
Sample 1

Related to Support Available

  • Fund Availability Financial obligations of the University payable after the current Fiscal Year are contingent upon funds for that purpose being appropriated, budgeted, and otherwise made available.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • Funding Availability This Contract is at all times subject to state appropriations. The Department makes no express or implied representation or guarantee of continued or future funding under this Contract. The Department has, as of the date of the execution of this Contract, obtained all requisite approvals and authority to enter into and perform its obligations under this Contract, including, without limitation, the obligation to make the initial payment or payments required to be made under this Contract on the date or dates upon which such initial payment or payments may otherwise be disbursed during the current contract period, (i.e., Sept ember 1, 2015, through August 31, 2017). The Grantee acknowledges the Department’s authority to make such payments is contingent upon the Texas Legislature's appropriation to the Department of sufficient funds and the availability of funds to the Department for such purpose. If the State of Texas or the federal government terminates its appropriation through the Department or fails to pay the full amount of the allocation for the operation of any grant or reimbursement program hereunder , or the funds are otherwise unavailable, the Department may immediately and without penalty reduce payments or terminate this Contract, in whole or in part. Upon termination of the Contract or reduction of payments, the Grantee shall return to the Department any unexpended funds already disbursed to the Grantee. Neither the Department nor the State of Texas shall incur liability for damages or any loss that may be caused or associated with such termination or reduction of payments. The Department shall not be required to give prior notice for termination or reduction of payments.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

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