Support and Maintenance Plan Sample Clauses

Support and Maintenance Plan. A description of the roles, responsibilities, problem escalations path, scheduled downtimes, contact names, emails, and phone numbers in support of the hosted system. SERVICE AGREEMENT DELIVERABLE AND PRICING SCHEDULE Payment schedules for SaaS applications can vary greatly depending on the amount of upfront work/deliverables the vendor will provide, and any charges in addition to the hosted system fee. A simple implementation with no additional vendor deliverables would only require a single line for the hosted system fee. The example below represents a complex SaaS implementation with multiple upfront vendor deliverables for which the Agency is paying. Payment for services and deliverables will be made based on the successful completion of the Deliverables as defined by this Agreement and the Agency technical specifications associated with this Agreement. Successful delivery of the work will be mutually agreed upon by the Vendor and the Agency. ONE TIME COSTS Deliverable Acceptance Date Amount Project Schedule MM/DD/YYYY Project Status Reports MM/DD/YYYY Infrastructure Plan MM/DD/YYYY System and Software Installation MM/DD/YYYY System Configuration Plan MM/DD/YYYY Security Plan MM/DD/YYYY System Configuration MM/DD/YYYY Security Implementation MM/DD/YYYY Support and Maintenance Plan MM/DD/YYYY Data Conversion Plan MM/DD/YYYY Data Conversion Utilities MM/DD/YYYY Training Plan MM/DD/YYYY Training Materials MM/DD/YYYY End-User and Technical Guides MM/DD/YYYY Initial Year Hosted System Software License and Subscription MM/DD/YYYY Total One-Time Costs LICENSING AND SUBSCRIPTION COSTS Deliverable Acceptance Date Amount Year 2 hosted system software license and subscription Quarter 1 MM/DD/YYYY Quarter 2 MM/DD/YYYY Quarter 3 MM/DD/YYYY Quarter 4 MM/DD/YYYY Year 3 hosted system software license and subscription Quarter 1 MM/DD/YYYY Quarter 2 MM/DD/YYYY Quarter 3 MM/DD/YYYY Quarter 4 MM/DD/YYYY Year 4 hosted system software license and subscription Quarter 1 MM/DD/YYYY Quarter 2 MM/DD/YYYY Quarter 3 MM/DD/YYYY Quarter 4 MM/DD/YYYY Total On-Going Costs INVOICING PROCESS The Agency shall pay for the implementation services, deliverables, initial software license and subscription fee, and annual subscription fee as follows: Vendor shall have the right to issue invoices on a monthly basis in the amounts noted above for deliverables which have received acceptance in the prior month. Subject to the exercise of its rights and remedies, the Agency shall pay such invoices...

Support and Maintenance Plan