Support and Availability. 6.1. Social Sentinel shall provide its standard support for the Products (which may include email, direct messaging, and/or telephone support) to Client during normal business hours, Eastern Time, at no additional charge. Social Sentinel shall provide such support only to Client and Users. Any support requested above Social Sentinel's standard email and telephone support will be provided at Social Sentinel's current hourly rates, in Social Sentinel's sole discretion.
Support and Availability. 5.1 The Licensor will provide and maintain help files and other appropriate user documentation in relation to the Licensed Materials.
Support and Availability. During a Subscription Term, Snowflake will provide Customer the level of support for the Service specified in the applicable Order Form, in accordance with the Support Policy.
Support and Availability. You will be provided the level of Support for the Snowflake Service specified in the applicable Order Form, in accordance with the Support Policy. All requests for support will be directed to Snowflake and Reseller should not have access to Your Account and/or Customer Data. Should You grant Reseller access to Your Account or any Customer Data, You hereby consent to such access by Reseller. Notwithstanding anything to the contrary in the Support Policy, it is not an agreement between You and Snowflake or any of Snowflake’s Affiliates. Any rights You have thereunder must be enforced through the Reseller in accordance with Section 1 (Scope) above. For clarity, all references in the Support Policy to “the applicable written subscription agreement between Snowflake and Customer for the Service” shall mean the Agreement as defined above.
Support and Availability. During a Subscription Term, Neo4j will provide Subscriber the level of support and availability for the Service specified in the applicable Order Form, in accordance with the Neo4j Aura Enterprise Support Terms (available at xxxxx://xxx0x.xxx/terms/support-terms/aura) and Neo4j Aura Enterprise Service Level Agreement (available at xxxxx://xxx0x.xxx/terms/sla/aura201101/).
Support and Availability. 5.1 Support
Support and Availability. 11.1 Support: For support related to FSB, the Service, disputes related to the Service, or to report an unauthorized transaction, please contact us by calling 000-000-XXXX (8722), 000-000-0000, our mobile short code #8722, (TTY:711/TRS), or, go to our USAA Mobile App or online at xxxx.xxx for assistance.
Support and Availability. 14.1 We may provide support to you during business hours as set out on the Site. If you require technical support, please contact us using the appropriate methods on the Site. We will endeavour to respond to a support request within 24 hours.
Support and Availability a) Unless otherwise agreed between the parties QUCO shall provide you with electronic mail or videoconference support during regular European business hours to help you identify and correct problems with the Service.
Support and Availability. We will provide our standard technical support services for the System (“Support”) during your Subscription Term (if any). Support will consist of telephone and email support and Updates for the System. Access to telephone/email technical Support is provided during the hours of 9:00 AM (CT) and 5:00 PM (CT), Monday through Friday, excluding days designated as holidays observed by us. During your Subscription Term (if any) FP will use commercially reasonable efforts to cause the System to be continually accessible to you, except for scheduled maintenance and required repairs, and except for any interruption due to any force majeure event. We will make commercially reasonable attempts to notify Registered Users in advance of any scheduled maintenance, and make commercially reasonable efforts, consistent with the circumstances, to provide advance notice of emergency repairs. Notice of maintenance events may be made through the System and/or electronically using contact infor- mation provided by you. IN THE EVENT OF ANY INTERRUPTION IN OR INABILITY TO ACCESS TO THE SYSTEM, YOUR SOLE AND EXCLUSIVE REMEDY (AND OUR SOLE AND EXCLUSIVE LIABILITY THEREFOR) SHALL BE FOR FP TO USE COMMERCIALLY REASONABLE EFFORTS TO RESUME ACCESS TO THE SYSTEM AS PROMPTLY AS PRACTICABLE, AND WE SHALL NOT HAVE ANY LIABILITY IN CONNECTION THEREWITH FOR ANY MONEY DAMAG- ES RESULTING FROM ANY SUCH CLAIMS. In no event will we have any responsibility for your inability to access the System due to issues arising from the hardware, systems, environment or networks of you or third parties.
