Supplier Review Sample Clauses

Supplier Review. The Authority may conduct an appraisal of the Supplier twice each Contract Year (Supplier Review). The purpose of the Supplier Review shall be to evaluate the level of satisfaction of the Customers in the Supplier's provision of the Electricity Products and Additional Services and to identify areas for potential improvement to both the Authority’s, and the Supplier’s, provision of services to the Customers. The Authority shall assess the number of Complaints and Queries made by Customers against the Supplier as part of the Supplier Review. The Supplier agrees to immediately address and resolve all such Complaints and Queries to the Customer's satisfaction (to the extent that any such Query or Complaint has not already been resolved in accordance with Paragraphs 9, 10 and 11 of Schedule 6). To the extent that the Supplier Review identifies dissatisfaction with the Supplier's performance of the Services or Additional Services which are not Complaints or Queries, the Supplier shall use all reasonable endeavours to resolve to the Authority's and Customer's satisfaction the cause of the dissatisfaction as soon as possible. The Supplier shall attend a formal review meeting to discuss the Supplier Review with the Authority twice each Contract Year, at dates as requested by the Authority. [Redacted]: [Redacted]; [Redacted]; [Redacted]. [Redacted]. [Redacted].
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Supplier Review. The Authority may conduct an appraisal of the Supplier twice each Contract Year (“Supplier Review”). The purpose of the Supplier Review shall be to evaluate the level of satisfaction of the Customers in the Supplier’s provision of the Gas Products and Additional Services and to identify areas for potential improvement to both the Authority’s, and the Supplier’s, provision of services to the Customers. The Authority shall assess the number of Complaints and Queries made by Customers against the Supplier as part of the Supplier Review. The Supplier agrees to immediately address and resolve all such Complaints and Queries to the Customer’s satisfaction (to the extent that any such Query or Complaint has not already been resolved in accordance with Paragraphs 9 and 10 of Schedule 5). To the extent that the Supplier Review identifies dissatisfaction with the Supplier’s performance of the Services or Additional Services which are not Complaints or Queries, the Supplier shall use all reasonable endeavours to resolve to the Authority’s and Customer’s satisfaction the cause of the dissatisfaction as soon as possible. Annex 1 – Weekly Performance Report Weekly Performance Report Week ending [insert date] Call Service Level Total Calls Received Answered within 20 seconds Monday Tuesday Wednesday Thursday Friday Weekly Average Number of Complaints Week ending [insert date] Enquiries Week ending [insert date] Total Number of Enquiries Enquiries Unresolved % Resolved Aged Enquiries Unresolved over 3 months Weekly Summary Queries Previous New In Resolved Total Outstanding Weekly Summary Process Previous New In Resolved Total Outstanding Month Query Raised Outstanding Total Enquiry Reasons Total Enquiry by Customer Total Process Total Process by Customer Total Change of Ownership Weekly Report Week ending [insert date] Basket Sage Code Customer Name Supply Address Supply Postcode MPR Serial No AQ April?Oct? Lost/ Withdrawn COO Date Objections Weekly Report Summary Action Number Objections received Unsuccessful (Failed) Registrations Week ending [insert date] Confirmation Effective Date Objection Received Date Customer Name MPR Site AQ Objection Shipper Additional Information Objection 1 Date Chased Objection 2 Date Chased Objection 3 Annex 2 – Monthly Performance Report Customer Service Scorecard [insert Year] Service Definition RAG for Service Measure and KPI Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Billing - bills sent out timely within 1 month | | | | | | | | | ...
Sample 1
Supplier Review. As it proceeds and continues with the delivery of the Services, Supplier may review the billing, coding and collection practices of each applicable Eligible Recipient in an effort to achieve further compliance with all applicable authority. Each applicable Eligible Recipient will reasonably cooperate with these respective reviews. In the event Supplier identifies issues that may or may not be consistent with relevant authority, Supplier will promptly review such issues within the parameters of the respective Eligible Recipient’s Program. (b)
Sample 1
Supplier Review. Before releasing or shipping the Product, Supplier shall:
Sample 1

Related to Supplier Review

  • Independent Review Contractor shall provide the Secretary of ADS/CIO an independent expert review of any Agency recommendation for any information technology activity when its total cost is $1,000,000.00 or greater or when CIO requires one. The State has identified two sub-categories for Independent Reviews, Standard and Complex. The State will identify in the SOW RFP the sub-category they are seeking. State shall not consider bids greater than the maximum value indicated below for this category. Standard Independent Review $25,000 Maximum Complex Independent Review $50,000 Maximum Per Vermont statute 3 V.S.A. 2222, The Secretary of Administration shall obtain independent expert review of any recommendation for any information technology initiated after July 1, 1996, as information technology activity is defined by subdivision (a) (10), when its total cost is $1,000,000 or greater or when required by the State Chief Information Officer. Documentation of this independent review shall be included when plans are submitted for review pursuant to subdivisions (a)(9) and (10) of this section. The independent review shall include: • An acquisition cost assessment • A technology architecture review • An implementation plan assessment • A cost analysis and model for benefit analysis • A procurement negotiation advisory services contract • An impact analysis on net operating costs for the agency carrying out the activity In addition, from time to time special reviews of the advisability and feasibility of certain types of IT strategies may be required. Following are Requirements and Capabilities for this Service: • Identify acquisition and lifecycle costs; • Assess wide area network (WAN) and/or local area network (LAN) impact; • Assess risks and/or review technical risk assessments of an IT project including security, data classification(s), subsystem designs, architectures, and computer systems in terms of their impact on costs, benefits, schedule and technical performance; • Assess, evaluate and critically review implementation plans, e.g.: • Adequacy of support for conversion and implementation activities • Adequacy of department and partner staff to provide Project Management • Adequacy of planned testing procedures • Acceptance/readiness of staff • Schedule soundness • Adequacy of training pre and post project • Assess proposed technical architecture to validate conformance to the State’s “strategic direction.” • Insure system use toolsets and strategies are consistent with State Chief Information Officer (CIO) policies, including security and digital records management; • Assess the architecture of the proposed hardware and software with regard to security and systems integration with other applications within the Department, and within the Agency, and existing or planned Enterprise Applications; • Perform cost and schedule risk assessments to support various alternatives to meet mission need, recommend alternative courses of action when one or more interdependent segment(s) or phase(s) experience a delay, and recommend opportunities for new technology insertions; • Assess the architecture of the proposed hardware and software with regard to the state of the art in this technology. • Assess a project’s backup/recovery strategy and the project’s disaster recovery plans for adequacy and conformance to State policy. • Evaluate the ability of a proposed solution to meet the needs for which the solution has been proposed, define the ability of the operational and user staff to integrate this solution into their work.

  • Periodic Review The General Counsel shall periodically review the Procurement Integrity Procedures with OSC personnel in order to ascertain potential areas of exposure to improper influence and to adopt desirable revisions for more effective avoidance of improper influences.

  • Periodic Reviews During January of each year during the term hereof, the Board of Directors of the Company shall review Executive's Annual Salary, bonus, stock options, and additional benefits then being provided to Executive. Following each such review, the Company may in its discretion increase the Annual Salary, bonus, stock options, and benefits; however, the Company shall not decrease such items during the period Executive serves as an employee of the Company. Prior to November 30th of each year during the term hereof, the Board of Directors of the Company shall communicate in writing the results of such review to Executive.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Supplier Selection If Customer selects a seat or galley supplier that is not on the Boeing recommended list, such seat or galley will become BFE and the provisions of Exhibit A, Buyer Furnished Equipment Provisions Document, of the AGTA will apply.

  • Technical Specifications The Technical Specifications furnished on the CD are intended to establish the standards for quality, performance and technical requirements for all labor, workmanship, material, methods and equipment necessary to complete the Work. When specifications and drawings are provided or referenced by the County, these are to be considered part of the Scope of Work, and to be specifically documented in the Detailed Scope of Work. For convenience, the County supplied specifications, if any, and the Technical Specifications furnished on the CD.

  • Performance Reviews The Employee will be provided with a written performance appraisal at least once per year and said appraisal will be reviewed at which time all aspects of the assessment can be fully discussed.

  • Statement of Work The Contractor shall provide the services and staff, and otherwise do all things necessary for or incidental to the performance of work, as set forth below:

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