Supplier Performance. A supplier’s delivery performance is monitored and evaluated on an ongoing basis. This is accomplished through order fulfillment checks, our complaint management system and through supplier evaluations. As part of the order fulfilment inspection, we carry out formal (e.g. identity, quantity, deadline, packaging, obvious defects) and special (according to inspection plan) incoming goods inspections. This is limited to the comparison of the delivery papers, identity, packaging and any transport damage clearly visible on the outside of the packaging. To the extent that this is feasible in the ordinary course of business, voestalpine shall subject either the assembly manufactured using the supplies or the finished product manufactured using the assembly to an inspection before commencing the next stage of production. Further inspections are carried out according to the sampling plan or during assembly or during further processing. In the event of a complaint, the supplier must ensure the flow of information and rapid processing. In particular, this applies to the preparation and sending of an 8D report. In case of non-compliance with set processing deadlines, a reminder is triggered and a classification into escalation can take place. This unpartnership behaviour is also reflected negatively in the supplier rating. The corresponding expenses for this shall be borne by the supplier.
Appears in 7 contracts
Samples: Assurance Agreement, Quality Assurance Agreement, Quality Assurance Agreement
