Storage Capacity. SLA The Storage Capacity SLA refers to the minimum monthly commitment level (MMCL) of storage space Customer has contracted for. An event is defined as each instance in which service attempts to run a “job” and storage contracted for is unavailable. Storage needs exceeding the Customer MMCL are not subject to SLA remedies. Goal Remedy 100% Each failure to meet the goal qualifies Customer for a credit of 10% of MRC per event
Appears in 7 contracts
Samples: Managed Disaster Recovery Service Agreement, Cloud Data Protection Service Agreement, Managed Backup and Recovery Service Agreement
Storage Capacity. SLA The Storage Capacity SLA refers to the minimum monthly commitment level (MMCL) of storage space Customer has contracted for. An event is defined as each instance calendar day in which service attempts to run a “job” and storage contracted for is unavailable. Storage needs exceeding the Customer MMCL are not subject to SLA remedies. Goal Remedy 100% Each failure to meet the goal qualifies Customer for a credit of 10% of MRC per eventSLA Remedy
Appears in 3 contracts
Samples: Hosted Storage Service Agreement, Hosted Storage Service Agreement, Hosted Storage Service Agreement
Storage Capacity. SLA The Storage Capacity SLA refers to the minimum monthly commitment level (MMCL) of storage space Customer has contracted for. An event is defined as each instance calendar day in which service attempts to run a “job” and storage contracted for is unavailable. Storage needs exceeding the Customer MMCL are not subject to SLA remedies. Goal SLA Remedy 100% Each failure to meet the goal qualifies Customer for a credit of 10% of MRC per event
Appears in 2 contracts
Samples: Shared Hosting Service Agreement, Shared Hosting Service Agreement
Storage Capacity. SLA The Storage Capacity SLA refers to the minimum monthly commitment level (MMCL) of storage space Customer has contracted for. An event ev ent is defined as each instance in which service w hich serv ice attempts to run a ““ job” and storage contracted for is unavailableunav ailable. Storage needs exceeding ex ceeding the Customer MMCL are not subject to SLA remedies. Goal Remedy 100% Each failure to meet the goal qualifies Customer for a credit of 10% of MRC per event
Appears in 1 contract
