STANDARD TECHNICAL SUPPORT Sample Clauses

STANDARD TECHNICAL SUPPORT. 9.1 Electronic and telephone Support Standard technical support allows to have during opening hours (cf. article
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STANDARD TECHNICAL SUPPORT. Standard Technical Support shall be as set forth in Schedule A below, and may be amended from time to time by Magentrix. Any such amendment shall be effective as of the date it is posted on the Website.
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STANDARD TECHNICAL SUPPORT. 9.1 Electronic and telephone Support Standard technical support allows to have during opening hours (cf. article 7) an assistance for all the Product(s) referred to in the Order Form. The User has access to the CENTREON online knowledge base 24/7 thanks to the web assistance portal. Technical support includes assistance for Errors correction, as well as installation and basic configuration advices. Technical support must answer to questions, provide the User assistance concerning Product(s) use, the answer to Error reports and decide if a reported Error results of a problem in the functioning of the Product(s) or a problem linked to the User Environment or to the installation of the Product(s). The User must provide the necessary information and documentation for CENTREON to be able to reproduce the Error and all other information reasonably requested by CENTREON. The Support is subject to the compliance with potential Product prerequisites. CENTREON support provides assistance via a remote access software. CENTREON support can also use a VPN solution offered by the User. This method contributes to identify the Error and to reduce resolution periods. The answer period is not applicable in the absence of remote access. Moreover, the response times are only applicable to the solution of configuration Errors and to the supply of Workarounds for software Error(s) (bugs), but are not applicable to the supply of Upgrades containing a solution of the software Errors (bugs).
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STANDARD TECHNICAL SUPPORT. A XXXX contact will be available for standard technical support between the hours of 8.00 a.m and 6.00 p.m Israel Time, Sunday through Thursday. Standard technical support will cover any issue relating to the Software.
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STANDARD TECHNICAL SUPPORT. For Expert Level support, and for Enterprise Level Support for non-Priority 1 errors, during Vitria's standard business hours (9:00 a.m. to 6:00 p.m. Local Center time, except Vitria published holidays). Vitria shall provide Licensee with Standard Support Services for the installation, maintenance and use of the Products, the identification of Product and/or Documentation problems and the reporting of Bugs. If Licensee has purchased Enterprise Level support, Vitria shall also provide unlimited 24x7x365 access to Vitria's technical support personnel for Priority 1
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STANDARD TECHNICAL SUPPORT. GET21's authorized personnel will be given the telephone number and email address for GP technical support personnel. GP shall provide telephone support to GET21 on issues relating to the Cage Software between the hours of 9.00 a.m and 5.00 p.m Eastern Time, Monday through Friday. GP may provide on-line support to GET21 on issues relating to the Cage Software through a website. GP will also provide an emergency number providing 24-hour response for logging the support call.
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STANDARD TECHNICAL SUPPORT 
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Related to STANDARD TECHNICAL SUPPORT

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Manufacturing Services Jabil will manufacture the Product in accordance with the Specifications and any applicable Build Schedules. Jabil will reply to each proposed Build Schedule that is submitted in accordance with the terms of this Agreement by notifying Company of its acceptance or rejection within three (3) business days of receipt of any proposed Build Schedule. In the event of Jabil’s rejection of a proposed Build Schedule, Jabil’s notice of rejection will specify the basis for such rejection. When requested by Company, and subject to appropriate fee and cost adjustments, Jabil will provide Additional Services for existing or future Product manufactured by Jabil. Company shall be solely responsible for the sufficiency and adequacy of the Specifications [***].

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Clinical Supply Takeda will provide to Licensee[***] the amount of TAK-385 Licensed Compound or TAK-385 Licensed Products needed by Licensee to complete all Clinical Trials contemplated by the TAK-385 Development Plan (estimated by Licensee as of the Effective Date to be [***]), solely to the extent that Takeda can supply such TAK-385 [***] = Portions of this exhibit have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment requested under 17 C.F.R. Sections 200.80(b)(4) and 230.406. Licensed Compound or TAK-385 Licensed Products (a) from its supply of TAK-385 Licensed Compound or TAK-385 Licensed Products in existence as of the Effective Date and which supply can be used for its intended purposes without further re-processing (the “Initial Clinical Supply”) and (b) after retaining the amount needed by Takeda for Clinical Trials in the Takeda Territory. Takeda will also provide to Licensee, at [***] any additional supplies of TAK-385 Licensed Compound or TAK-385 Licensed Products in excess of the Initial Clinical Supply needed by Licensee to complete all Clinical Trials contemplated by the TAK-385 Development Plan. Within [***] days after the Effective Date, the Parties will enter into a manufacturing and supply agreement (the “Takeda Clinical Manufacturing and Supply Agreement”), which will govern the terms and conditions of the Manufacturing and supply of the TAK-385 Licensed Compound and TAK-385 Licensed Products (including the Initial Clinical Supply) by Takeda to Licensee for Development purposes, including the exact quantities and the timelines for delivery. The Parties will negotiate the terms and conditions of such Takeda Clinical Manufacturing and Supply Agreement in good faith for a period of [***] days (as may be extended upon agreement of the Parties). As part of the negotiation related to the Takeda Clinical Manufacturing and Supply Agreement, the Parties shall discuss in good faith the ability of Takeda to supply to Licensee [***]. If the Parties have not entered into a definitive agreement within such negotiation period, then the final terms and conditions of such agreement will be resolved in accordance with Section 8.2 (Arbitration for Failure to Agree).

  • Technical Services Party B will provide technical services and training to Party A, taking advantage of Party B’s advanced network, website and multimedia technologies to improve Party A’s system integration. Such technical services shall include:

  • Statement of Work The Contractor shall provide the services and staff, and otherwise do all things necessary for or incidental to the performance of work, as set forth below:

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

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