Specific SLAs. The Target Availability Level is <99.9%> in any calendar month. For a Service to be considered Available, the following parameters also must be met: <Insert SLAs for performance parameters such as response time, page refresh rate, a permissible window for disaster recover, etc.> Terms and Termination Term of Subscriptions. Subscriptions commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein, subject to relevant provisions in the Agreement, such as the MCSA’s termination and the non-appropriation provisions. Should a Subscriber elect to renew a subscription, provided this Agreement remains in effect, the renewal will be at the Subscriber’s option and will be for the same or greater discount from list as the subscription being renewed and under the same terms and conditions, unless a change in governmental law, rules, or regulations requires a modification, in which case the Parties will in good faith negotiate the modifications necessitated by such a change in governmental law, rules, or regulations. Miscellaneous Return of Subscriber Data At no additional cost to the Subscriber, upon request made at any time during a Service term or within 90 days after the effective date of termination or expiration of a Subscriber’s Order for that Service, the Contractor will make available to the Subscriber for download its Subscriber Data covered by that terminated or expired Service, including any Generated Files, in native format or any other format the Subscriber reasonably requests within one day of the request and at no additional charge to the Subscriber. After such 90-day period, the Contractor will have no obligation to maintain the Subscriber Data covered by an expired Service Order and must thereafter, unless legally prohibited, delete the applicable Subscriber Data in its systems or otherwise in its possession or under its control. <Add anything not covered by the above sections.>
Specific SLAs. The SLA provided by the Service Provider shall be equal to the SLA provide by the Primary Cloud Provider. The Target Availability Level is 99.9% in any calendar month. For a Service to be considered Available, the following parameters also must be met:
Specific SLAs. The Target Availability Level is <99.9%> in any calendar month. For a Service to be considered Available, the following parameters also must be met: <Insert SLAs for performance parameters such as response time, page refresh rate, a permissible window for disaster recover, etc.>
Specific SLAs. The Target Availability Level is 99.9% in any calendar month. For a Service to be considered Available, the following parameters also must be met: Technical support. GovDelivery agrees to provide Subscribing Entity with complete technical support. Regular support will be available during regular business hours, Monday-Friday; via email or toll-free telephone call, covering all issues. Emergency support will be available 24x7; via toll-free telephone call. Emergency issues include only those issues that are preventing effective use of the system; other issues must be addressed during business hours. Use-based questions should be directed to Subscribing Entity’s account manager who will escalate questions to technical personnel as necessary. The Subscribing Entity will have after-hours access to GovDelivery customer service. Help-desk options. GovDelivery agrees to provide Subscribing Entity with complete help-desk support for administrators and end-users (optional, but at no charge). Regular support will be available during regular business hours, Monday-Friday; via email or toll-free telephone call, covering all issues. Support will be available 24x7 via toll-free telephone call. The first step in fielding a general support or maintenance issue is with the account manager who will escalate issues to technical personnel as necessary. The Subscribing Entity can contact the account manager by email or phone and the Subscribing Entity can allow end-users to contact the account manager directly by email. Downtime Policy. GovDelivery has historically achieved over 99.9% availability of its website and
Specific SLAs. The Target Availability Level is 99.5% in any calendar month however some products do provide a 99.9% options. See Addendum B ‘ADOBE PDM – Adobe Enterprise Support’ for terms related to the Enterprise Support. For a Service to be considered Available, the following parameters also must be met: Availability of the Covered Services means the time the Covered Services are capable of receiving, processing, and responding to requests from authorized users on supported platforms and networks meeting minimum system requirements, excluding Maintenance Minutes. Minimum Uptime Percentage: 99.0%.
