Specific Service Levels. This section intentionally left blank.
Specific Service Levels. 99.9% availability for hosted environment (cPanel, Softaculous), subject to scheduled updates and maintenance.
Specific Service Levels. Three business day turnaround for new mobile devices available from the vendor; • Three business day turnaround for phones replaced by manufacturer warranty.
Specific Service Levels. Uptime 99.9%.
Specific Service Levels. Number and health (on time, at risk or completed) of Service Requests; • 99.999% Response to Service Requests within 7 days; • 99.999% Application uptime and responsiveness during critical and peak business cycles; • 99.999% Incident completion times related to priority.
Specific Service Levels. Software for pickup will be available within 2 business days after the order is received.
Specific Service Levels. 99.9% availability for servers hosting mobile apps and distribution channels.
Specific Service Levels. • Service uptime guaranteed by Vendor at 99.90%, subject to scheduled updates and maintenance, to be monitored by UNM IT; • Vendor will provide 72 hour notification of any planned outage, to be communicated by UNM IT to Customer directly, and to Campus Community via IT Alerts.
Specific Service Levels. The Service Desk will fulfill 50% of inbound service requests; • Incidents and Service Requests will be reviewed within one business day.
Specific Service Levels. Specific Service Levels will be unique and customized per separately negotiated SLAs to meet external entity requirements.
