Software Upgrades and Updates. Philips will provide software updates and upgrades consisting of revisions to, and new versions of, software for existing applications. Third party software including, but not limited to operating system licenses, database software licenses, client access licenses, and anti-virus software is not included. Hardware updates and upgrades are not included. Customer has no right to updates and upgrades that are released before the start date of the Agreement. Also, if Customer has an IntelliSpace Basic service agreement, they are only entitled to every other major software release upgrade. If the Agreement expires after Philips notifies Customer that an update or upgrade is available, then Customer is entitled to receive the offered update or upgrade for three (3) month following such termination.
Software Upgrades and Updates. Philips will provide software updates and upgrades consisting of revisions to, and new versions of, software for existing applications and operating system licenses when made commercially available by Philips. Any other third-party Software is not included. Customer has no right to updates and upgrades that are released before the start date of the Agreement. If the Agreement expires after Philips notifies Customer that an update or upgrade is available, then Customer is entitled to receive the offered update or upgrade for three (3) months following such termination.
Software Upgrades and Updates. Philips will provide Software updates and upgrades consisting of revisions to, and new versions of, Software for existing applications. Customer will pay professional fee with respect to Software upgrades. Third-party Software which classified as an a la carte option including, but not limited to operating system licenses, database Software licenses, client access licenses, and anti-virus Software is not included. Hardware updates and upgrades are not included unless Customer purchases separately.
Software Upgrades and Updates. During the term of the Agreement, the system is eligible for any upgrades or updates released for that model by DuVoice. These upgrades and updates are generally made available as downloadable files, access to which is controlled by a system specific password. At its discretion, DuVoice may use other means to upgrade the system. Technical Support During the term of the Agreement, DuVoice Reseller technicians are entitled to technical support for an unlimited number of incidents. The End User is entitled to Technical support for up to three incidents per year. Technical support includes assistance via telephone from the DuVoice Technical Support Center. DuVoice technicians may also access the system via modem, or Internet access to diagnose problems and / or to assist in programming the system. Technical Training DuVoice Corporation provides regularly scheduled technical training for administration of our products. Classes are limited in size and are conducted over the Internet with a live instructor. Classes feature demonstrations as well as class participation. During the term of the Agreement DuVoice Reseller and End User employees are entitled to access any DuVoice training class on a first come, first served basis. In addition, DuVoice Reseller and End User employees have access to pre-recorded streaming classes available through the DuVoice web site. Application Development The DuVoice Reseller and End User are entitled to receive limited consulting support from DuVoice Corporation for ongoing assistance in developing applications for DuVoice products. Limitations
Software Upgrades and Updates. Within reasonable time from availability to Licensor's general user base, Licensor will target Licensee to be automatically upgraded to the latest version or patch. Upgrades and Updates are provided to Licensee at no additional fee, including all Documentation describing the purpose and function of the Upgrades and Updates. Additional fees for Professional services may be required for any services required by Licensee in addition to standard implementation performed by Licensor. Licensor reserves the right to determine how and when to develop and apply any Upgrades and Updates.
