SOFTWARE SUPPORT AND ERROR LISTINGS Sample Clauses

SOFTWARE SUPPORT AND ERROR LISTINGS. Supplier agree to provide Intel with:
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SOFTWARE SUPPORT AND ERROR LISTINGS. Supplier agrees to provide Intel with: A. The Releases, Updates and Upgrades for each Software program as provided in Addendum A. Software Releases, Updates and Upgrades shall (if obligated to be provided) be provided on CD-ROM or other formats as mutually acceptable to the parties. B. All necessary system reconfiguration Releases for hardware compatibility and support to ensure that the Software remains compatible with manufacturer's operating system software. C. Qualified telephone support available 8x5 Pacific Time(5) days a week, Monday through Friday, for the Software. D. Supplier's hotline telephone number is: (000) 000-0000 -------------- If the Software fails to conform to the specifications set forth in Addendum A, Supplier agrees to use reasonable efforts to modify the Software to conform to the Specifications, and to respond to general questions from Buyer regarding the use and functionality of the Software, according to the procedure and priority levels set forth below, as determined by Buyer. ---------------------------------------------------------------------------------------------------- Priority Level Critical Urgent Routine ---------------------------------------------------------------------------------------------------- Priority Level A problem preventing the A problem impairing the A problem impacting a Definition operation of a major operation of a major minor, yet desired, function of the Software. function of the Software. specified function or feature of the Software. ---------------------------------------------------------------------------------------------------- Required Response Supplier shall respond Supplier shall respond Supplier shall respond within 1 hour and make within 24 hours and make within 72 hours and make commercially reasonable commercially reasonable commercially reasonable effort to provide a effort to provide a effort to provide a correction to the error correction to the error correction to the error within 24 hours from within 72 hours from within 30 business days notice. notice. from notice. ----------------------------------------------------------------------------------------------------
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Related to SOFTWARE SUPPORT AND ERROR LISTINGS

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