Site Support Sample Clauses

Site Support. 1. The Host Party shall make available or cause to be made available to the ITER Organization the site support required for the implementation of the ITER Project as summarized and under the terms outlined in the Annex on Site Support. The Host Party may designate an entity to act on its behalf for this purpose. Such designation shall not affect the obligations of the Host Party under this Article.
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Site Support. When requested by the unit member, the site administrator will meet with the impacted unit member to develop a support plan. Examples of supports may include, but are not limited to, release time, site support, or relief from other duties during the time of the move.
Site Support. As requested by Client, and upon reasonable notice and approval by TIBCO, TIBCO shall maintain personnel at any of the Covered Sites. On-site personnel will perform ongoing system administration, monitoring, reconfiguration and tuning, problem diagnosis, and resolution, and interfacing with Client personnel on production system issues, to the extent possible during normal business hours. These personnel shall also be responsible for the installation of new TIBCO software releases on the production system and the distribution of documentation updates. In addition, on-site personnel will provide training to Client personnel on the operation and administration of the Covered Software as time permits.
Site Support. Support for on-site activities through the outsourced on-site technical enterprise support provider (ESUP), XX Xxxxxxx, consistent with the ESUP XX Xxxxxxx support model.
Site Support. During the construction, testing and start-up phases of the Production Line project, at no charge to CMI, ATS shall furnish CMI personnel working at the Site with reasonable offices, office equipment, telephone, computer and facsimile equipment and incidental photocopying and other office support.
Site Support. If a Product, Part or SSI Software that is still under warranty poses a particularly difficult problem, and SSI and OEM agree that it is warranted, a member of SSI Technical Support may accompany OEM to an End User or OEM Reseller site in an effort to resolve such problem. If SSI determines that the reported problem was attributable to a breach of an applicable SSI warranty in this Agreement, SSI shall cover the costs and expenses incurred by the SSI Technical Support representative in making such site visit. If the problem was not attributable to a breach of warranty, OEM shall reimburse SSI for all reasonable costs and expenses incurred in making such site visit. OEM will provide SSI with written notice of a request for on-site assistance at least ninety-six (96) * * * Indicates that confidential treatment has been sought for this information hours prior to the date upon which such request is sought. In the case of an emergency and upon mutual agreement, the prior notice may be waived.
Site Support. If the CUSTOMER requests on-site support service, XXXXXX RECORDING SOLUTIONS shall provide the CUSTOMER on-site support service on such date as is mutually agreed to by XXXXXX and the CUSTOMER, provided, that the CUSTOMER shall bear the cost of such on-site support services, and provided further that the XXXXXX ANNUAL SOFTWARE SUPPORT SCHEDULE & SERVICE GUIDELINES cost of such on-site support service shall include XXXXXX personnel time calculated at XXXXXX’X then prevailing hourly rate, plus reimbursement for reasonable travel and living expenses incurred by XXXXXX personnel in connection with the provision of any on-site support service. HOLIDAY SCHEDULE Below is a listing of US Statutory Holidays. Please note that our US offices will be closed on designated days as outlined below. New Year's Day CLOSED MLK Day CLOSED Memorial Day CLOSED Juneteenth CLOSED Fourth of July CLOSED Labor Day CLOSED Veterans Day CLOSED Thanksgiving Day CLOSED Day After Thanksgiving CLOSED Christmas Day CLOSED Boxing Day (December 26th) CLOSED RESPONSE TIMES Response times will vary and are dependent on the priority of the call (see following section: Call Priorities). We do our best to ensure that we deal with incoming calls in the order that they are received, however calls will be escalated based on the urgency of the issue reported. Our response time guidelines are as follows: Priority 1 1 to 4 (Hours) Priority 2 1 to 8 (Hours) Priority 3 1 to 24 (Hours) Note on response times: the hours reflected above fall within the Help Desk Hours of operation 7:30AM Eastern Time to 9:00PM Eastern Time, Monday through Friday, excluding holidays. For example, if a Priority 1 issue is logged at 6:00 PM Eastern Time, the timeframe for response will be until 9:30 AM Eastern Time the next business day. For best response turnaround, e-mail or the fresh desk portal is recommended! XXXXXX ANNUAL SOFTWARE SUPPORT SCHEDULE & SERVICE GUIDELINES CALL PRIORITIES In an effort to assign our resources to incoming calls as effectively as possible, Xxxxxx has identified three types of call priorities, 1, 2 & 3. A Priority 1 call is deemed by our support staff to be an Urgent and our Highest Priority call, Priority 2 is classified as a Medium Priority and Priority 3 is deemed to be a Low Priority. The criteria used to establish guidelines for these calls are as follows: Priority 1 – HIGH Public Endpoint (Website) disruption. System Down (OS, Database, Application) Inability to Record Inability to Redact Pr...
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Site Support. If on-site Software Maintenance to the Software Products is required, the Client will be charged for the time and materials at the then current rate.

Related to Site Support

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Administrative Support Employee shall be provided with office space and administrative support.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

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