Common use of Severity Codes Clause in Contracts

Severity Codes. The following characteristics are used to identify the severity of a problem report:  Business and financial exposure  Work outage  Number of clients affected  Workaround  Acceptable resolution time It is not necessary (nor is it likely) to have perfect match of each characteristic to categorize a problem report at a particular severity level. A given problem must be judged against each of the characteristics to make an overall assessment of which severity level best describes the problem. Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Business and financial exposure The hardware/applicati on failure creates a serious business and financial exposure. The hardware/applicati on failure creates a serious business and financial exposure. The hardware/applicati on failure creates a low business and financial exposure. The hardware/applicati on failure creates a minimal business and financial exposure. Work Outage The hardware/applicati on failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on failure causes the client to be unable to perform some small portion of their job, but they are still able to complete most other tasks. May also include questions and requests for information. The hardware/applicati on failure causes the client to be unable to perform a minor portion of their job, but they are still able to complete most other tasks.

Severity Codes. The following characteristics are used to identify the severity of a problem report:  Business and financial exposure  Work outage  Number of clients affected  Workaround  Acceptable resolution time It is not necessary (nor is it likely) to have perfect match of each characteristic to categorize a problem report at a particular severity level. A given problem must be judged against each of the characteristics to make an overall assessment of which severity level best describes the problem. Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Business and financial exposure The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a low business and financial exposure. The hardware/applicati on applicatio n failure creates a minimal business and financial exposure. Work Outage The hardware/applicati on applicatio n failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on applicatio n failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on applicatio n failure causes the client to be unable to perform some small portion of their job, but they are still able to complete most other tasks. May also include questions and requests for information. The hardware/applicati on applicatio n failure causes the client to be unable to perform a minor portion of their job, but they are still able to complete most other tasks.

Severity Codes. The following characteristics are used to identify the severity of a problem report:  Business and financial exposure  Work outage  Number of clients affected  Workaround  Acceptable resolution time It is not necessary (nor is it likely) to have perfect match of each characteristic to categorize a problem report at a particular severity level. A given problem must be judged against each of the characteristics to make an overall assessment of which severity level best describes the problem. Severity Any problem, no matter how minor, affecting the disbursement process should be treated as severity level 1 Severity0 (Critical) Severity 2 1 (High) Severity 3 2 (Medium) Severity 4 3 (Low) Business and financial exposure The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a low business and financial exposure. The hardware/applicati on applicatio n failure creates a minimal business and financial exposure. Work Outage The hardware/applicati on applicatio n failure causes the client to be unable to work or perform not any portion of their job. The hardware/applicatio n failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on applicatio n failure causes the client to be unable to perform some small portion of their job, but they are still able to complete most other tasks. May also include questions and requests for information. The hardware/applicati on applicatio n failure causes the client to be unable to perform a minor portion of their job, but they are still able to complete most other tasks.

Severity Codes. The following characteristics are used to identify the severity of a problem report:  Business and financial exposure  Work outage  Number of clients affected  Workaround  Acceptable resolution time It is not necessary (nor is it likely) to have perfect match of each characteristic to categorize a problem report at a particular severity level. A given problem must be judged against each of the characteristics to make an overall assessment of which severity level best describes the problem. Reference: ADB/CTR/CGSP/2014/0008 - Mobile Devices Management Solution Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Business and financial exposure The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a low business and financial exposure. The hardware/applicati on applicatio n failure creates a minimal business and financial exposure. Work Outage The hardware/applicati on applicatio n failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on applicatio n failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on applicatio n failure causes the client to be unable to perform some small portion of their job, but they are still able to complete most other tasks. May also include questions and requests for information. The hardware/applicati on applicatio n failure causes the client to be unable to perform a minor portion of their job, but they are still able to complete most other tasks.

Severity Codes. The following characteristics are used to identify the severity of a problem report:  ▪ Business and financial exposure  ▪ Work outage  ▪ Number of clients affected  ▪ Workaround  ▪ Acceptable resolution time It is not necessary (nor is it likely) to have perfect match of each characteristic to categorize a problem report at a particular severity level. A given problem must be judged against each of the characteristics to make an overall assessment of which severity level best describes the problem. Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Business and financial exposure The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a serious business and financial exposure. The hardware/applicati on applicatio n failure creates a low business and financial exposure. The hardware/applicati on applicatio n failure creates a minimal business and financial exposure. Work Outage The hardware/applicati on applicatio n failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on applicatio n failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on applicatio n failure causes the client to be unable to perform some small portion of their job, but they are still able to complete most other tasks. May also include questions and requests for information. The hardware/applicati on applicatio n failure causes the client to be unable to perform a minor portion of their job, but they are still able to complete most other tasks.

Severity Codes. The following characteristics are used to identify the severity of a problem report:  ▪ Business and financial exposure  ▪ Work outage  ▪ Number of clients affected  ▪ Workaround  ▪ Acceptable resolution time It is not necessary (nor is it likely) to have perfect match of each characteristic to categorize a problem report at a particular severity level. A given problem must be judged against each of the characteristics to make an overall assessment of which severity level best describes the problem. Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Business and financial exposure The hardware/applicati on failure creates a serious business and financial exposure. The hardware/applicati on failure creates a serious business and financial exposure. The hardware/applicati on failure creates a low business and financial exposure. The hardware/applicati on failure creates a minimal business and financial exposure. Work Outage The hardware/applicati on failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on failure causes the client to be unable to work or perform some significant portion of their job. The hardware/applicati on failure causes the client to be unable to perform some small portion of their job, but they are still able to complete most other tasks. May also include questions and requests for information. The hardware/applicati on failure causes the client to be unable to perform a minor portion of their job, but they are still able to complete most other tasks.