Common use of Settling of Grievances Clause in Contracts

Settling of Grievances. If an Employee has a complaint relating to the application, interpretation, administration or alleged violation of this Collective Agreement an xxxxxxx effort shall be made to settle grievances fairly and promptly in the following manner: Step No. 1 The Employee shall first discuss the complaint with the immediate Supervisor or designate who shall respond to the complaint to the grievor and Xxxxxxx (if one was present) within five (5) working days of the complaint being brought to their attention. Failing satisfactory settlement this process shall be documented on the reverse side of the grievance; and, Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as in Step 1, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative), with a copy to Human Resources or designate within ten (10) working days from receiving the answer in Step 1. The nature of the grievance, the remedy sought and the section(s) of the Agreement alleged to have been violated, shall be set out in the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response within five (5) working days after receiving the written grievance. Should the Operations Manager or his/her designate wish to discuss the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five (5) working days after the response is given under Step No. 2 the grievor shall submit the written grievance to the Director or his/her designate. The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance within five (5) working days following receipt of this grievance. The Director or his/her designate in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union within five (5) working days from the day on which the grievance meeting was convened. Step No. 4 The parties may agree that failing a resolution, the matter will be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in Step 4, either party may refer the dispute to Arbitration.

Settling of Grievances. If an Employee has a complaint relating to the application, interpretation, administration or alleged violation of this Collective Agreement an An xxxxxxx effort shall be made to settle grievances fairly and promptly in the following manner: *Step No. 1 The Employee aggrieved employee shall first discuss the complaint with the immediate Supervisor or designate who shall respond to the complaint to the grievor and Xxxxxxx within seven (if one was present7) within five (5) working calendar days after becoming aware of the complaint being brought to their attention. Failing satisfactory settlement this process shall be documented on the reverse side occurrence of the grievance; and, Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as in Step 1, omit this Step and submit to Step 3 (Shop Xxxxxxx or in the absence of that personShop Xxxxxxx, his/her designated representative)another Shop Xxxxxxx may process the grievance. If the Xxxxxxx considers the grievance to be justified, the employee concerned together with a copy to Human Resources or designate the Shop Xxxxxxx, may within ten seven (107) working calendar days from receiving the answer in Step 1. The nature following receipt of the grievance, submit grievance in writing to the remedy sought employee's supervisor outlining the alleged violations and the section(s) of the Agreement alleged to have been violated, redress sought. An xxxxxxx effort shall be set out in made by all parties to settle the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response at step Step Failing satisfactory settlement within four (4) calendar days after the dispute was submitted under Step the Xxxxxxx, within a further five (5) working days after receiving calendar days, will submit to the Department Head or Personnel Officer as the case may be, a written grievance. Should statement of the Operations Manager or his/her designate wish to discuss particulars of the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five (5) working days after the response is given under Step No. 2 the grievor shall submit the written grievance to the Director or his/her designateredress sought. The Director or his/her designate Department Head and/or Personnel Officer shall meet with the grievor and his/her xxxxxxx to review the grievance render decision within five six (56) working calendar days following of receipt of this grievance. The Director or his/her designate in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union within five (5) working days from the day on which the grievance meeting was convenedsuch notice. Step No. 4 The parties may agree that failing a resolution, the matter will be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in Step 4, the shop xxxxxxx assisted by another shop xxxxxxx shall within seven (7) calendar days submit the grievance to the Administrator who shall render decision within nine (9) calendar days of receipt of such notice. Step Failing settlement being reached in Step either party may refer the dispute to Arbitration.arbitration within fifteen (15) calendar days of the Administrator's decision in Step All time limits in the grievance and arbitration procedure shall be exclusive of the paid holidays as outlined in clause Policy Grievance Where a dispute arises involving a question of general application or interpretation of this Agreement, the Union or the Employer may initiate a grievance and the parties may mutually agree to by-pass Steps and of clause Union May Institute Grievances The Union and its representatives shall have the right to originate a grievance on behalf of an employee, or group of employees, and to seek adjustment with the Employer in the manner provided in the grievance procedure. Such a grievance shall commence at Step Replies in Writing Replies to grievances stating reasons shall be in writing at all steps, except Step

Settling of Grievances. If an Employee has a complaint relating to the application, interpretation, administration or alleged violation of this Collective Agreement an An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: Step NoComplaint Stage It is agreed that an employee has no grievance until has first given immediate supervisor an opportunity to adjust complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. 1 The Employee shall If no satisfactory answer is received within seven (7) calendar days from the time it was first discuss the complaint discussed with the employee’s immediate Supervisor or designate who shall respond supervisor, the employee may proceed to the complaint to the grievor and Xxxxxxx (if one was present) within five (5) working days Step of the complaint being brought to their attentiongrievance procedure. Step Failing satisfactory settlement this process at the complaint stage the Union may present the grievance to the appropriate supervisor within seven (7) days following the decision at the complaint stage. The grievance shall be documented in writing on a mutually approved form and shall include the reverse side of the grievance; and, Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as in Step 1, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative), with a copy to Human Resources or designate within ten (10) working days from receiving the answer in Step 1. The nature of the grievance, the remedy redress sought and the section(s) section or sections of the Agreement agreement that are alleged to have been violated, . The supervisor shall be set out deliver decision in writing within seven (7) calendar days following the presentation of the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response within five (5) working days after receiving the written grievance. Should the Operations Manager or his/her designate wish to discuss the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Step Failing satisfactory settlement: settlement at Step No. 3 Within five (5) working days after the response is given under Step No. 2 Union may present the grievor shall submit the written grievance to the Director Administrator, or his/her designate. The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance , in writing within five seven (57) working calendar days following receipt of this grievancethe decision at Step A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The Director decision of the Administrator, or his/her designate designate, shall be delivered in consultation with writing within seven (7) calendar days of the Executive Director will deliver his/her written response to the grievor with a copy to the Union within five (5) working days from the day on which the grievance meeting was convenedmeeting. Step No. 4 The parties may agree that failing a resolution, the matter will be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in at Step 4, either party may refer the dispute grievance to Arbitration.arbitration within thirty (30) calendar days following receipt of the decision at Step Policy Grievance The Union may file a grievance alleging violation, misinterpretation or non-application of any provision of this Agreement. Such a grievance will be submitted at Step Two of the grievance procedure by the President of the Local or designate. Attendance at Grievance Hearings

Settling of Grievances. If an Employee has a complaint relating The parties to this Agreement are agreed that it is of the application, interpretation, administration utmost importance to adjust complaints and grievances concerning the interpretation or alleged violation of this Collective the Agreement as quickly as possible. It is understood that an xxxxxxx effort shall be made employee does not have a complaint unless it is officially brought to settle grievances fairly and promptly in the following manner: Step No. 1 The Employee shall first discuss the complaint with attention of the immediate Supervisor or designate who shall respond the hiring supervisor in complaints related to the complaint to the grievor and Xxxxxxx (if one was present) transfer or promotion within five (5) working days of the complaint being brought event or time at which the employee became or ought reasonably to their attention. Failing satisfactory settlement this process shall be documented on the reverse side have become aware of the grievance; and, Step Noevent which led to the complaint. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if employee may contact the same person as in Step 1, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative), with a copy to Human Resources Department who will direct the employee to the appropriate hiring supervisor in complaints related to transfer or designate within ten (10) working days from receiving the answer in Step 1promotion as required. The nature of immediate Supervisor or hiring supervisor shall reply to the grievance, the remedy sought and the section(s) of the Agreement alleged to have been violated, shall be set out in the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response complaint within five (5) working days after receiving the written grievancedays. Should the Operations Manager or his/her designate wish to discuss the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: (1981)(1989)(2007) Step No. 3 Within 1 - Failing settlement of the complaint, within five (5) working days after days, the response is given under Step No. 2 aggrieved employee shall present the grievor shall submit the written grievance in writing to the Director or his/her designateimmediate supervisor. The Director or his/her designate employee shall meet with have the grievor and assistance of his/her xxxxxxx to review if so desired. The supervisor shall give the grievance decision within five (5) working days following receipt the presentation of this the grievance. The Director or his/her designate in consultation If the supervisor's decision is not satisfactory to the employee concerned, then the grievance may be presented as follows: (1981)(1989)(2013) Step No. 2 - Within ten (10) working days after the decision is given under Step No. 1, the aggrieved employee may request a meeting with the Executive Director will deliver his/her written response to Chief Administrative Officer (CAO) or designate and the grievor with meeting shall take place within a copy to the Union within further five (5) working days from receipt of the day on request, unless mutually extended by the Parties, at which time the grievance meeting was convenedparties will consider the grievance. The employee shall be accompanied by his/her xxxxxxx. The Corporation shall provide a written response to the Union within ten (10) working days. (1989)(2001)(2007) Step No. 4 The parties may agree that failing a resolution, 3 - If final settlement of the matter will be referred to a mutually agreed upon Grievance Mediation Officer. grievance is not reached at Step No. 5 Failing a satisfactory settlement being reached 2 and if the grievance is one which concerns the interpretation or alleged violation of the Agreement, then the grievance may be referred in Step 4, writing by either party may refer to a Board of Arbitration as provided in Article 8.00 at any time within thirty (30) working days after the dispute decision is given under Step No. 2, and if no such written request for arbitration is received within the time limited, then it shall be deemed to Arbitration.have been abandoned. (2007)

Settling of Grievances. It is agreed that an employee has no complaint or grievance until has first given immediate Supervisor an opportunity to adjust complaint or grievance within seven (7) working days of its occurrence. If an Employee has a complaint relating no satisfactory answer is received within seven (7) working days from the time it was first discussed with the employee's immediate Supervisor, the employee may proceed to Step No. of the application, interpretation, administration or alleged violation of this Collective Agreement an grievance procedure. An xxxxxxx effort shall be made to settle all grievances fairly and promptly in the following manner: Step NoThe employee, accompanied by Xxxxxxx may present alleged grievance to immediate Supervisor. 1 The Employee grievance shall first discuss be in writing on a mutually approved form and shall include the complaint with nature of the grievance, the redress sought and the section or sections of the Agreement which are alleged to have been violated. Failing a settlement, the immediate Supervisor shall deliver decision in writing within seven (7) working days following the presentation of the grievance to then, within seven (7) working days after the decision is given: Step The employee, accompanied by xxxxxxx, may present alleged grievance to Department Head. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or designate who sections of the Agreement which are alleged to have been violated. This step may be omitted where the employee's immediate Supervisor and Department Head are the same person. Failing a settlement, the Department Head shall respond deliver decision in writing within seven (7) working days following the presentation of the grievance to then within seven (7) working days after the decision is given: Step The Union grievance committee may present the grievance in writing to the complaint to the grievor and Xxxxxxx (if one was present) Executive Director or his delegate. A meeting will be held within five (5) working days between the Executive Director or his designate and the Union grievance committee. The decision of the complaint being brought to their attention. Failing satisfactory settlement this process Executive Director or his delegate representative shall be documented on the reverse side of the grievance; and, Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as delivered in Step 1, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative), with a copy to Human Resources or designate within ten (10) working days from receiving the answer in Step 1. The nature of the grievance, the remedy sought and the section(s) of the Agreement alleged to have been violated, shall be set out in the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response writing within five (5) working days after receiving the written grievance. Should the Operations Manager or his/her designate wish to discuss the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five (5) working days after the response is given under Step No. 2 the grievor shall submit the written grievance to the Director or his/her designate. The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance within five (5) working days following receipt of this grievance. The Director or his/her designate in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union within five (5) working days from the day on which the grievance meeting was conveneddays. Step No. 4 The parties may agree that failing a resolution, the matter will be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in Step 4, either party the Union may refer the dispute to Arbitrationarbitration within eighteen (18) days of the receipt of the reply of the Executive Director. If the Executive Director’s reply is sent by registered mail, it shall be deemed to have been received two (2) days after the registration.

Settling of Grievances. If an Employee has a complaint relating to the application, interpretation, administration or alleged violation of this Collective Agreement an An xxxxxxx effort shall be made to settle grievances fairly and promptly in the following manner: Step NoSTEP NO. 1 The Employee An employee who believes that she has been unjustly dealt with or that this Agreement has been violated may raise the issue with their immediate supervisor and failing settlement schedule a formal grievance discussion within ten (10) working days of when they become aware or when they ought reasonably to have become aware of the violation giving rise to the grievance. In any such meeting with a supervisor the employee may, at her option, be accompanied by a union representative. STEP NO. 2 If the employee does not receive a satisfactory settlement, in writing, within five (5) working days, he shall first discuss detail the complaint grievance in writing, including the section of the Collective Agreement said to be contravened and the corrective action sought, to the Union Grievance Committee, who shall take up the matter with the immediate Supervisor or designate who shall respond to the complaint to the grievor and Xxxxxxx (if one was present) Director. This meeting will be scheduled within a reasonable time frame at a mutually agreed upon time no longer than five (5) working days of the complaint being brought to their attention. Failing satisfactory settlement this process shall be documented on the reverse side of the grievance; and, Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as in Step 1, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative)request, with a copy to Human Resources the Director, Chief Xxxxxxx and Local President or designate within ten (10) working days from receiving alternates. Following the answer in Step 1. The nature of the grievancemeeting, the remedy sought and the section(s) of the Agreement alleged to have been violatedDirector shall respond, shall be set out in the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response writing, within five (5) working days after receiving the written grievancedays. Should the Operations Manager or his/her designate wish to discuss STEP NO. 3 If the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five (5) working days after the response is given under Step No. 2 the grievor shall submit the written grievance to the Director or his/her designate. The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance not settled within five (5) working days following receipt of this grievancedays, it shall be submitted to the District Manager. The Director or his/her designate District Manager shall respond, in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union writing, within five (5) working days from days. At Step 3, or such other time as the day on which parties mutually agree, grievance meetings may include such representatives of the Employer and the Union as either party may desire. The grievor shall have the right to be present during all steps of the grievance meeting was convenedprocedure. Step NoSTEP NO. 4 The parties may agree that failing If the grievance is not then settled within a resolutionperiod of fifteen (15) working days, following Step 3, then within a further fifteen (15) working days at the written request of either party to this Agreement, the matter will grievance may be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in Step 4, either party may refer the dispute to Arbitration.

Settling of Grievances. If The parties to this Agreement are agreed that it is of the utmost importance to adjust complaints as quickly as possible. It is understood that an Employee has employee does not have a complaint relating unless it is officially brought to the application, interpretation, administration or alleged violation attention of this Collective Agreement an xxxxxxx effort shall be made to settle grievances fairly and promptly in the following manner: Step No. 1 The Employee shall first discuss the complaint with the immediate Supervisor or designate who shall respond to the complaint to the grievor and Xxxxxxx (if one was present) within five (5) working days of the event or time at which the employee became or ought reasonably to have become aware of the event which led to the complaint. The immediate Supervisor shall reply to the complaint within five (5) working days. STEP NO. 1 Failing settlement of the complaint, the aggrieved employee shall present her grievance within seven (7) working days after the receipt of the reply at the complaint stage to her Branch Manager. The grievance shall be in writing and shall include what article(s) of the Collective Agreement is being brought grieved; why it is being grieved; and shall specify the relief sought. She shall have the assistance of her xxxxxxx if she so desires. The Branch Manager shall give her decision within seven (7) working days following the presentation of the grievance to their attentionher. Failing satisfactory settlement at this process shall be documented on stage, the reverse side of grievance may proceed to Step 2. STEP NO. 2 Within ten (10) working days after the grievance; and, decision is given under Step No. 1, the aggrieved employee, accompanied by her xxxxxxx, shall meet within a further five (5) working days with the Chief Executive Officer or her designate to consider the grievance. The Chief Executive Officer or her designate shall give her decision within ten (10) working days. STEP NO. 3 If final settlement of the grievance is not reached at Step 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, and if the same person grievance is one which concerns the interpretation, application, administration or alleged violation of the Agreement, then the grievance may be referred in writing by either party to a Board of Arbitration as provided in Step 1Article 10.00 following, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative), with a copy to Human Resources or designate at any time within ten (10) working days from receiving the answer in Step 1. The nature of the grievance, the remedy sought and the section(s) of the Agreement alleged to have been violated, shall be set out in the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response within five (5) working days after receiving the written grievance. Should the Operations Manager or his/her designate wish to discuss the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five (5) working days after the response decision is given under Step No. 2 2, and if no such written request for arbitration is received within the grievor time limit, then it shall submit the written grievance be deemed to the Director or his/her designate. The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance within five (5) working days following receipt of this grievance. The Director or his/her designate in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union within five (5) working days from the day on which the grievance meeting was convened. Step No. 4 The parties may agree that failing a resolution, the matter will be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in Step 4, either party may refer the dispute to Arbitrationhave been abandoned.

Settling of Grievances. If an Employee has Should a complaint relating to dispute arise between the application, Employer and any employee(s) or the Union regarding the interpretation, administration meaning, operation, or alleged violation application of this Collective Agreement, including any question as to whether a matter is arbitrable, or where an allegation is made that this Collective Agreement has been violated, or should any other dispute arise, an xxxxxxx effort shall be made to settle grievances fairly and promptly the dispute in the following manner: Step NoComplaint Procedure If an employee has a complaint, he/she shall discuss it with his/her immediate supervisor. 1 The Employee shall first discuss Failing settlement, the complaint may be filed as a grievance. Step One If the Xxxxxxx considers the complaint of the employee justified to be a grievance, he/she shall, with the immediate Supervisor or designate who shall respond employee(s) concerned, submit to the complaint to Road Superintendent a written statement of the grievor and Xxxxxxx (if one was present) within five (5) working days particulars of the complaint being brought and the redress sought. In order to their attention. Failing satisfactory settlement this process shall be documented on considered the reverse side of the grievance; and, Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as in Step 1, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative), with a copy to Human Resources or designate must be submitted within ten (10) working days from receiving of the answer in Step 1circumstances giving rise to when it occurred. The nature of the grievance, the remedy sought and the section(s) of the Agreement alleged to have been violated, Road Superintendent shall be set out in the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response provide a decision within five (5) working days after receiving receipt of such notice. Step Two Failing settlement being reached in Step 1, the written grievance. Should the Operations Manager or his/her designate wish to discuss the grievance prior to issuing his/her written replyGrievance Committee, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five (5) working days after the response is given under Step No. 2 the grievor shall submit the written grievance to the Director or his/her designate. The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance may within five (5) working days following receipt of this the answer at Step 1 submit the matter to the Chief Administrative Officer, or designate. The Grievance Committee, and a representative of the National Union if requested by the Union, shall meet as promptly as possible with the Chief Administrative Officer and/or such other persons as the Chief Administrative Officer may desire to consider the grievance. The Director or his/her designate Chief Administrative Officer shall render a decision, in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union writing, within five ten (510) working days from after receipt of such notice. Step Three Failing agreement being reached in Step 2, application shall be made of the day on which Council in writing, stating the grievance concerned and a hearing shall be granted at the next regular meeting was convenedof the Council following the application. Step No. 4 The parties may agree that failing a resolution, the matter will be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in Step 43, either party may refer the dispute to Arbitration.Union may, within ten

Settling of Grievances. If an Employee has a complaint relating The parties to this Agreement are agreed that it is of the application, interpretation, administration utmost importance to adjust complaints and grievances concerning the interpretation or alleged violation of this Collective the Agreement as quickly as possible. It is understood that an xxxxxxx effort shall be made employee does not have a complaint unless it is officially brought to settle grievances fairly and promptly in the following manner: Step No. 1 The Employee shall first discuss the complaint with attention of the immediate Supervisor or designate who shall respond the hiring supervisor in complaints related to the complaint to the grievor and Xxxxxxx (if one was present) transfer or promotion within five (5) working days of the event or time at which the employee became or ought reasonably to have become aware of the event which led to the complaint. The employee may contact the Human Resources Department who will direct the employee to the appropriate hiring supervisor in complaints related to transfer or promotion as required. The immediate Supervisor or hiring supervisor shall reply to the complaint being brought within five (5) working days. (1981)(1989)(2007) Step No. 1 - Failing settlement of the complaint, within five (5) working days, the aggrieved employee shall present the grievance in writing to their attentionthe immediate supervisor. Failing satisfactory settlement this process The employee shall be documented on have the reverse side assistance of his/her xxxxxxx if so desired. The supervisor shall give the decision within two (2) working days following the presentation of the grievance; and. If the supervisor's decision is not satisfactory to the employee concerned, then the grievance may be presented as follows: (1981)(1989) Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as in Step 1, omit this Step and submit to Step 3 (or in the absence of that person, his/her designated representative), with a copy to Human Resources or designate within - Within ten (10) working days from receiving the answer in Step 1. The nature of the grievance, the remedy sought and the section(s) of the Agreement alleged to have been violated, shall be set out in the grievance form. The Operations Manager or his /her designated alternate will deliver his/her written response within five (5) working days after receiving the written grievance. Should the Operations Manager or his/her designate wish to discuss the grievance prior to issuing his/her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five (5) working days after the response decision is given under Step No. 2 1, the grievor shall submit the written grievance to the Director or his/her designate. The Director or his/her designate shall meet aggrieved employee may request a meeting with the grievor Chief Administrative Officer (CAO) or designate and his/her xxxxxxx to review the grievance meeting shall take place within five (5) working days following receipt of this grievance. The Director or his/her designate in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union within further five (5) working days from receipt of the day on request, unless mutually extended by the Parties, at which time the grievance meeting was convenedparties will consider the grievance. The employee shall be accompanied by his/her xxxxxxx. The Corporation shall provide a written response to the Union within ten (10) working days. (1989)(2001)(2007) Step No. 4 The parties may agree that failing a resolution, 3 - If final settlement of the matter will be referred to a mutually agreed upon Grievance Mediation Officer. grievance is not reached at Step No. 5 Failing a satisfactory settlement being reached 2 and if the grievance is one which concerns the interpretation or alleged violation of the Agreement, then the grievance may be referred in Step 4, writing by either party may refer to a Board of Arbitration as provided in Article 8.00 at any time within thirty (30) working days after the dispute decision is given under Step No. 2, and if no such written request for arbitration is received within the time limited, then it shall be deemed to Arbitration.have been abandoned. (2007)

Settling of Grievances. If an Employee has a complaint relating to the application, interpretation, administration or alleged violation of this Collective Agreement an An xxxxxxx effort shall be made to settle grievances fairly and promptly in the following manner: Step No. 1 The Employee aggrieved employee shall first discuss the complaint with the immediate Supervisor or designate who shall respond to the complaint to the grievor and Xxxxxxx within seven (if one was present7) within five (5) working calendar days after becoming aware of the complaint being brought to their attention. Failing satisfactory settlement this process shall be documented on the reverse side occurrence of the grievance; and, Step No. 2 The Employee shall submit a written grievance signed by him/her to his/her Operations Manager, if the same person as in Step 1, omit this Step and submit to Step 3 (shop xxxxxxx or in the absence of that personshop xxxxxxx, his/her designated representative)another shop xxxxxxx may process the grievance. If the shop xxxxxxx considers the grievance to be justified, the employee concerned together with a copy to Human Resources or designate shop xxxxxxx, may within ten seven (107) working calendar days from receiving the answer in Step 1. The nature following receipt of the grievance, submit grievance in writing to the remedy sought employee's supervisor outlining the alleged violation and the section(s) of the Agreement alleged to have been violated, redress sought. An xxxxxxx effort shall be set out in made by all parties to settle the grievance format step The supervisor's reply shall outline objections or disagreement with the grievance. The Operations Manager or his /her designated alternate will deliver his/her written response Failing satisfactory settlement within four (4) calendar days after the dispute was submitted under step the shop xxxxxxx shall, within a further five (5) working days after receiving calendar days, submit the grievance to the department head or personnel officer, as the case may be, which shall include a written statement outlining the particulars of the grievance and redress sought. If either party considers that it is necessary, the department head or personnel officer, as the case may be, and the shop xxxxxxx shall meet and make an xxxxxxx effort to settle the grievance. Should the Operations Manager or his/her designate wish parties be unable to discuss agree as to when and where the meeting is to be held, either party may within seven (7) calendar days after receipt of the grievance prior by the personnel officer or department head, proceed to issuing his/her written replystep Failing settlement, he/she will arrange to meet the grievor department head or personnel officer shall render decision within seven (7) calendar days following the meeting and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement: Step No. 3 Within five if no meeting was necessary, seven (57) working days after the response is given under Step No. 2 the grievor shall submit the written grievance to the Director or his/her designate. The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance within five (5) working calendar days following receipt of this the grievance. The Director or his/her designate in consultation with the Executive Director will deliver his/her written response to the grievor with a copy to the Union within five (5) working days from the day on which the grievance meeting was convened. Step No. 4 The parties may agree that failing a resolution, the matter will be referred to a mutually agreed upon Grievance Mediation Officer. Step No. 5 Failing a satisfactory settlement being reached in Step 4step the shop may, either party may refer the dispute to Arbitration.within seven