Common use of Services Included Clause in Contracts

Services Included. HP System Support Options are offered in one (1) year and three (3) year increments. HP System Support Options provide the following features for HP Products. Not all of the features are offered with every option or supported Product. Features for each option will be provided as described in the specifications sheet for HP System Support Options. Some service features have prerequisites. Service features may include one (1) or more of the following: - On-site hardware support during warranty - Flexible call submittal - Phone-in Software assistance - License to Use Software updates - Software media and Documentation updates - HP SupportLine electronic support - Escalation management - Remote support (for selected HP Products) - HP PowerPatch tapes (for selected HP Product) - Assigned account support engineer - Assigned HP Response Center account advocate - Patch management assistance - Operational reviews - System release planning seminars and assistance - Installation of Software updates - Installation, configuration, and verification of systems and networks

Services Included. HP System Support Options are offered in one (1) year and three (3) year increments. HP System Support Options provide the following features for HP Products. Not all of the features are offered with every option or supported Product. Features for each option will be provided as described in the specifications sheet for HP System Support Options. Some service features have prerequisites. Service features may include one (1) or more of the following: - On-site hardware support during warranty - Flexible call submittal - Phone-in Software assistance - License to Use Software updates - Software media and Documentation documentation updates - HP SupportLine electronic support - Escalation management - Remote support (for selected HP Products) - HP PowerPatch tapes (for selected HP ProductProducts) - Assigned account support engineer - Assigned HP Response Center account advocate - Patch management assistance - Operational reviews - System release planning seminars and assistance - Installation of Software updates - Installation, configuration, and verification of systems and networks

Services Included. HP System Support Options are offered in one (1) year and three (3) year increments. HP System Support Options provide the following features for HP Products. Not all of the features are offered with every option or supported Product. Features for each option will be provided as described in the specifications sheet for HP System Support Options. Some service features have prerequisites. Service features may include one (1) or more of the following: - On-site hardware support during warranty - Flexible call submittal - Phone-in Software software assistance - License to Use Software software updates - Software media and Documentation documentation updates - HP SupportLine electronic support - Escalation management - Remote support (for selected HP Products) - HP PowerPatch tapes (for selected HP ProductProducts) - Assigned account support engineer - Assigned HP Response Center account advocate - Patch management assistance - Operational reviews - System release planning seminars and assistance - Installation of Software software updates - Installation, configuration, and verification of systems and networksnetwork

Services Included. HP System Support Options are offered in one (1) year and three (3) year increments. HP System Support Options provide the following features for HP Products. Not all of the features are offered with every option or supported Product. Features for each option will be provided as described in the specifications sheet for HP System Support Options. Some service features have prerequisites. Service features may include one (1) or more of the following: - On-site hardware support during warranty - Flexible call submittal - Phone-in Software software assistance - License to Use Software software updates - Software media and Documentation documentation updates - HP SupportLine electronic support - Escalation management - Remote support (for selected HP Products) - HP PowerPatch tapes (for selected HP ProductProducts) - Assigned account support engineer - Assigned HP Response Center account advocate - Patch management assistance - Operational reviews - System release planning seminars and assistance - Installation of Software software updates - Installation, configuration, and verification of systems and networks