Services and Deliverables Required refer to Appendix A - Specification of Service
Services and Deliverables Required. The Ministry of Justice has a requirement for courier services. This includes, but is not limited to, same day and next day services to specific scheduled times or on an ad hoc basis. The terms of this agreement are applicable to all accounts and services fulfilled by City Sprint on behalf of the Ministry of Justice and its Arm’s Length Bodies (ALB’s). Known and scheduled routes and requirements are outlined in attached appendices. Should the requirement adjust or be added to, this will be formally recognised by following the variation procedure within the Terms and Conditions. New formal requirements will be produced as subsequent appendices. .
Services and Deliverables Required. Provision of services as specified in paragraphs 3.1.2 and 3.1.3 of the Customer’s Request for Quote reference 1462 and the Porvider’s tender entitled ‘NS&I Review of customer satisfaction/experience measures’ dated 19 September 2014. The services to include the following: 1. A review of the current ‘tactical’ insight tools, perform a gap analysis against National Savings and Investments (NS&I’s) business need and determine how best to postion customer satisfaction measurement alongside the other measures to best inform tactical service improvements, by: a) conducting between 5 and 6 stakeholder interviews across a variety of managerial levels and business areas to fully understand the business need for all current research programmes, including the customer satisfaction programme. The interviews to be undertaken at each of the four NS&I office locations: London, Glasgow, Blackpool and Durham, or as agreed between the Customer and the Provider; and b) the IPSOS review team working with the IPSOS project team for this contract, to compare and contrast stakeholder needs with the current surveys. 2. Documenting the key business requirements with regard to the measurement of customer satisfaction/experience. 3. Benchmarking what NS&I does compared to other organisations with regards to customer satisfaction/experience measurement and that have a focus on digital channels, but not exclusively as postal based service delivery should be included, identifying where NS&I excels and where NS&I has potential gaps. 4. Propose the method and manner of surveys to minimise ongoing collation costs and easily collate the results to produce fast reports containing the survey results that can be disseminated quickly. 5. Providing a strategic recommendation on how to measure customer experience by developing recommendations and delivering a summary report, followed by a workshop to involve key stakeholders of the Customer, to debate and finalise the core recommendations. Terms and Conditions of the UK Shared Business Services (SBS) Limited Market Research Framework Agreement reference RM1086, Contract ID MR130001 and its associated Call- Off Terms and Conditions shall apply to the provision of the services by the Provider.
Services and Deliverables Required. [Drafting note – We suggest that this section is populated in full rather than by embedded tender responses. We also suggest that certain responses are not relevant to this section. Please see our suggestions below:] The Services are as specified in the Customer’s Statement of Requirements document, a copy of which is embedded at the following link: Appendix B Statement of Require The Supplier’s methodology / processes for undertaking the services, are detailed in their tender documentation, relevant extracts of which are embedded in the following links: 2.1.1
Services and Deliverables Required
