Service Windows. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth Service Windows. Service Window Day of the week (closing days of Service Provider = Sunday) Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.
Service Windows. Maintenance window Standard server maintenance window is scheduled for the last Sunday in each month. EU-Environment: 10.00pm – 04.00am CET US-Environment: 10.00pm – 04.00am PST To ensure stability and minimum impact on production environment the timing and planning of modifications in the production environments are coordinated internally in Netop according to ITIL Change Management procedure. Upgrade window This window is planned according to the roadmap for the product or service in question and is communicated via official release notes or service notifications to the Customer. To ensure minimum impact on other processing activities the timing and planning of modifications in the production environments are coordinated internally in Netop according to ITIL Change Management procedure.
Service Windows. 5.1. A description of service windows for SDN is available on xxx.xxxxxx.xx. Notification of service windows must made through service information to connected parties. If the service window is necessary to rectify an acute problem, the parties will be notified afterwards.
Service Windows. 4.2.1 Details of the Service Windows shall be provided in the notification of Contract Award and examples shall be available within the relevant tools and templates schedule.
Service Windows. 4.4 The required flexibility availability and capacity for each CMZ are communicated by the Company to Providers at least one month ahead. The Company will establish the availability of Providers, using the Availability Request Form (see Communications).
Service Windows. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays.
Service Windows. 8.1 The current and agreed service windows for SDN are publicly available at www.med- xxx.xx.
Service Windows. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods. The default service windows defined in the MSA (Chapter 5.1.1 Service, Support and Maintenance Window) is applicable for this SLA. The following table summarises the eHealth Service Windows. Service Window Day of the week (closing days of Service Provider = Sunday) Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.
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Service Windows. 1. The required flexibility availability and capacity for each Zone shall be communicated by the Company to Providers at least one month ahead. The Company will establish the availability of Providers, using the Availability Request Form (see section 7 on Communications).
