Service Validation and Testing. Contractor shall implement and manage the Service Validation and Testing practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall perform testing to ensure that engineered solutions meet technical requirements and Customer expectations. Contractor shall verify that IT operations are able to support the Service as implemented (e.g. new services, additional services, projects, releases, and major changes). Contractor shall design and establish an integrated Service Validation and Testing (SV&T) process to ensure changes to the Integrated Services are tested and fit for purpose and use. The design of the testing controls and any changes to that design are subject to Government approval. Contractor shall integrate the SV&T process with its other service management processes, especially Release Management, Deployment Management, Change Enablement, Asset and Configuration Management, and IT Service Continuity Management. Contractor shall create SV&T plans, controls, pilot sites, and checklists to validate service readiness. Contractor shall obtain Government, or designated Customer approval on the required level of validation and testing. Contractor shall integrate each Integrated Service Provider's testing process for changes in services with Customer SV&T process, where the processes interact.
Service Validation and Testing. Is a Process responsible for Service Validation and Testing of a new or Changed IT Service. It ensures that the IT Service matches its design specification and will meet the needs of the Business. Embedded in SLC - test discipline. Service Variation A variation or change to the Services …[Remainder omitted]
Service Validation and Testing. (Service Transition) The process responsible for validation and testing of a new or Changed IT Service. Service validation and yesting ensures that the IT Service matches its design specification and will meet the needs of the Business. Single Point of Contact (Service Operation) Providing a single consistent way to communicate with an organization or Business Unit. For example, a Single Point of Contact for an IT Service Provider is usually called a Service Desk. Standard Change (Service Transition) A pre-approved Change that is low Risk, relatively common and follows a procedure or work instruction. For example password reset or provision of standard equipment to a new employee. Requests For Changes are not required to implement a Standard Change, and they are logged and tracked using a different mechanism, such as a Service Request.
