Service Tickets. Given the vast number of interactions between hardware, software, wireless, and cloud-based solutions, a managed network may occasionally experience disruptions and/or downtime due to, among other things, hardware/software conflicts, communication-related issues, obsolete equipment, and/or user error (“Conflicts”). We cannot and do not guarantee that such Conflicts will not occur, and you understand and agree that the number of service tickets submitted by you is not, by itself, an indication of default by Prodigy.
Service Tickets. There is no charge for opening a Service Ticket with Comwave however Comwave shall charge $150/hour for resolutions to Service Tickets whereby the problem is deemed caused by a Customer equipment or configuration issue.
Service Tickets. A service ticket provided by the Contractor shall be completed by the Contractors’ maintenance and/or repair personnel and given to the District Representative or designee prior to departure from the Facility. In addition, a duplicate copy is to be submitted electronically (within 48 hours) of the completed work assignment.
Service Tickets. The Contractor shall maintain service tickets which will account for all labor incurred for each work order. The service ticket shall reflect all arrival and departure times of each individual assigned to the work order. The Contractor shall provide a copy of the service ticket with the invoice. Refer to Attachment X.x "Billing Instructions."
Service Tickets i. Submit tickets to OCLC as needed for Discovery, KB, LM, and Service Configuration
