Service targets. The Client hereby acknowledges that where the Order Form specifies a fixed number of deliverables from any Service, or any particular parameter as an outcome from any Service (for example, and without limitation, a specific number of leads, a specific number of attendees at any event, a specific number of views of or a specific timeframe for performance), that such numbers or parameters shall be deemed to be targets or estimates, and are non-binding unless expressed to the contrary.
Service targets. Priority Levels % number of incidents resolved within target time Priority 1 85 Priority 2 80 Priority 3 70 Priority 4 65 Priority 5 60 Service Management
Service targets universalization and service targets set for the provision of the SERVICES as set out in ANNEX III - PERFORMANCE INDICATORS AND SERVICE TARGETS.
Service targets. 1. OVERVIEW Introduction We are a growing company with a genuine love of what we do – delivering technology services to schools and businesses that care about providing a high quality working environment. Without you, we couldn’t continue to prosper and grow. A Service Level Agreement, or ‘SLA’ is a working document, referred to frequently as part of measuring and monitoring the quality of service being provided. We see it as a vital part of every Review Meeting that we hold with our Customers, a reference point for both Customers and Concero, to ensure that the service we provide is delivered exactly to the standard our Customers demand. Our Products We provide different levels of service to suit a variety of Customer needs: *Sold in batches of 23 sessions (1 session = 3 hours) **Sold in batches of 19 sessions (1 session = 2 hours) We can also provide bespoke product offerings that contain a range of the above features in order to best accommodate individual Customer needs.
Service targets. Set out below are the service levels we will provide. These will be monitored closely, reported monthly and will be discussed formally in a Quarterly Review Meeting. Measure Service Level Target INCIDENT FIRST RESPONSE TIME – NONAUTOMATED* Urgent – 1 working hr** 95% High – 2 working hrs** 95% Normal – 4 working hrs** 95% Low – 8 working hrs** 95% TIME TO FIX – INCLUDES BOTH REMOTE (SERVICE DESK) AND ONSITE WORKING HOURS Urgent – 8 working hrs 95% High – 16 working hrs 95% Medium – 40 working hrs 95% Low - 80 working hrs 95% CUSTOMER SATISFACTION Percentage of Customers that are satisfied with Concero 95% *Nonautomated refers to a Concero staff member acknowledging an incident (via any medium) as opposed to an automated email.
Service targets. 5.1 Auwau is to supply Cloutility as well as any other service in accordance with the service targets, if any, agreed.
Service targets. The Provider shall deliver the service targets stated in Table 2 below. Table 2 – Service Target Service Period Target # This table will be completed according to the response to Appendix VII
Service targets. D-2.1. The Contractor shall provide and ensure that program services are delivered to a target of 900 individuals each program year, for a total of 2,700 individuals during the life of this Contract. The Contractor must provide services to the Annual Minimum Number specified in Table Table 2 - Service Targets Individuals Served Target # of Participants Program Year 1 Program Year 2 Program Year 3 Program Lifetime 10/01/17 – 09/30/18 10/01/18 – 09/30/19 10/01/19 – 09/30/20 10/01/17 – 09/30/20 D-2.1. Annual Program Services Target Number 900 900 900 2,700 D-2.1. Minimum Annual Number 720 720 720 2,160 D-2.2 Annual MHFA Training Target Number 80 80 80 240
Service targets. Notwithstanding any provision herein to the contrary, LIFFE shall not be responsible for any Service Target that is not met to the extent such failure to meet such Service Target is caused by any applicable CBOT Electronic Exchange Parameters and/or Service Thresholds having been exceeded.
Service targets. 1. To provide 7 x 24 onsite technical services;
