Common use of Service Scope Clause in Contracts

Service Scope. The following Services are covered by this Agreement; o Manned telephone support o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite assistance (extra costs apply) o Monthly system health check

Service Scope. The following Services are covered by this Agreement; o • Manned telephone support o • Monitored email support o • Remote assistance using Remote Desktop and a Virtual Private Network where available o • Planned or Emergency Onsite assistance (extra costs apply) o • Monthly system health check

Service Scope. The following Services are covered by this AgreementAgreement concerning the support & upgrades services; o Manned Monitored ticket support‌ o Monitored telephone support o Monitored email Email support o Remote assistance using Remote Desktop and TeamViewer or a Virtual Private Network where available o Planned or Emergency Onsite emergency onsite assistance (extra costs apply) o Monthly system health check)

Service Scope. The following Services are covered by this Agreement; o : • Manned telephone support o • Monitored email support o • Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned remote or Emergency Onsite assistance (extra costs apply) o Monthly system health checkaccess tools

Service Scope. The following Services are covered by this Agreement; o Manned telephone support o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite assistance (extra costs apply) o Weekly updates to server o Monthly system health check

Service Scope. The following Services are covered by this Agreement; o Manned telephone support support. o Monitored email support support. o Ticket support. o Remote assistance using Remote Desktop remote desktop and a Virtual Private Network where available available. o Planned Minimal planned or Emergency Onsite assistance (extra costs apply) emergency onsite assistance. o Monthly system health checkchecks.

Service Scope. The following Services are covered by this Agreement; o Manned telephone Telephone support o Monitored email Email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite virtual assistance (extra costs apply) o Monthly Ongoing uptime, deliverability, system health checkcheck and reporting

Service Scope. The following Services are covered by this Agreement; o Manned telephone support 24/7 o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite assistance (extra costs apply) o Monthly system health check)

Service Scope. The following Services are covered by this Agreement; o Manned telephone support o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite assistance (extra costs apply) o Monthly system health check

Service Scope. The following Services service are covered by this Agreement; o agreement: • Monitored e-mail support (Ticket system) • Remote assistance using remote Desktop and virtual network where available • Manned telephone support o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o (Only when necessary) • Planned or Emergency Onsite emergency onsite assistance (extra costs Extra cost apply) o Monthly system health check)

Service Scope. The following Services are covered by this Agreement; o Manned telephone support o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite ( D & A Computers Workshop ) assistance (extra costs apply) o Monthly system health checkcheck 4.2. Customer Requirements Customer responsibilities and/or requirements in support of this Agreement include:  Payment for all support costs at the agreed interval.  Reasonable availability of customer representative(s) when resolving a service related incident or request.