Service Reviews a) On an annual basis during the Term, EVERTEC shall engage its independent certified public accountants to conduct a review of the operational controls of the ATH Network Services as provided and available to all Participants. The aforesaid review shall be conducted in accordance with the American Institute of Certified Public Accountants Statement on Auditing Standards Number 70 (“SAS 70”) or any successor standard, the findings and recommendations of which shall be set forth in a report (the “Service Review”). The Service Review shall include a Type II Service Auditor’s Report under SAS 70 or any successor standard.
Service Reviews. The following meetings are typically scheduled with MSN partners that have a Support Account Manager (XXX) assigned to them. Table 1 [***] Service Reporting Attendees Objectives Deliverables Company: · Partner Technical Representative · Partner Service Representative · Other appropriate representatives Microsoft as necessary: · XXX or support staff · Partner Operations Manager · Product unit members · Account manager · Business & operations representatives · To report incident metrics for period · To review ongoing issues · Report to be delivered via email by [***]. Microsoft: · [***] MSN Service metrics report Company: · Monthly metrics such as Company support metrics, Company measurements of MSN Services, etc. Shared: · Process Issues List · Support Incident List Microsoft/IXI Mobile, Inc. Proprietary and Confidential Table 2 Service Review Meeting ([***]) Attendees Objectives Deliverables Company: · Partner Technical Representative · Partner Service Representative · Other appropriate representatives Microsoft as necessary: · XXX or support staff · Partner Operations Manager · Product unit members · Account manager · Business & operations representatives · To review aggregated [***] performance reports with Senior Management · To review customer satisfaction metrics · To consider and initiate changes to the support agreement. Microsoft: · Service Review Scorecard / Presentation Company: · Service Review Scorecard / Presentation Shared: · Process Issues List Table 3 Term Definition Working day Mo - Fr with the exception of local and US public holidays from 0800 to 1800 hours PST. 1st level Support Support services provided to Subscribers by the Company’s customer service department. 2nd level Support Support services provided to the Company’s customer service department by Company. 3rd level Support Support services provided to Company by Microsoft as further detailed below. Microsoft/IXI Mobile, Inc. Proprietary and Confidential
Service Reviews. The Parties acknowledge that review of the provision of services of local work areas may occur, taking into account: The consultative process will involve training, technology and other resources needed to support change in local work areas. Services assessed as being able to be improved will be identified. The competitive gap and actions will be implemented to address the gaps. The Parties are committed through the consultation process to embracing and applying new technologies to improve service quality.
Service Reviews. State the frequency of Service Reviews, location, mandatory and optional attendees.
Service Reviews. Upon reasonable request at least 60 days in advance, BNYM will, once each calendar year, in accordance with BNYM security, confidentiality and other applicable policies and procedures in effect at the time, arrange for representatives of all Funds acting collectively to meet with the BNYM’s service director for the Funds and such other BNYM personnel as the service director, upon prior consultation with the Fund representatives concerning their specific areas of interest, shall reasonably determine to be appropriate to discuss service matters such as key performance metrics, ongoing development projects and published materials regarding data security and business continuity.
Service Reviews. Your dedicated Client Success Manager will arrange regular service reviews, the timing and content will be agreed. Management of Support Tickets Tickets will be managed in accordance with the process below. Tickets in pending with the customer will automatically be marked as solved after 14 working days. You will be notified of the action and given the opportunity to reopen the ticket, however, if no further action has been taken within 5 additional working days the ticket will be closed and you will need to raise a new ticket if required. Oneserve Limited Terms and Conditions Page 20 of 21
Service Reviews. 9.1 For the purpose of service review, a meeting, or meetings, will be arranged in liaison with the school in order for both parties to examine the existing service and to assess the demonstrable success of the interventions. SCHEDULE 1j Service Specification for Behaviour Support and Outreach - Secondary Service Specification for the Behaviour Support Service
Service Reviews. 8.1 For the purpose of service review, a meeting, or meetings, will be arranged in liaison with the school in order for both parties to examine the existing service and to assess the demonstrable success of the interventions. SCHEDULE 1l Service Specification for NQT Assessment 1 Contact Information 1.1 Xxxxx Xxxxxxxx, Human Resources Strategy Tel: 000 0000 0000 Email: xxxxx.xxxxxxxx@xxxxxxx.xxx.xx
Service Reviews. Whenever required, meetings may be held between the Parties’ Service Desk’s to review the operational information exchange between the Service Desk ’s and the procedures as embodied herein.
Service Reviews. TfNSW will carry out service reviews of regular route public passenger services in accordance with service planning guidelines published by TfNSW (as may be amended from to time). TfNSW may require a Service Variation as a result of a service review, in accordance with Clause 5.4.
