Service Response Times. The Supplier will endeavour to provide assistance as quickly as is reasonably practicable, and otherwise within the agreed timeframe.
Service Response Times. The Supplier must provide a comprehensive maintenance service that is capable of fulfilling the demands of Contracting Bodies for all software supplied in the provision of the solution.
Service Response Times. OneGuard will make reasonable efforts to initiate service by selecting an authorized service contractor within 48 hours after a service request has been made.
Service Response Times. The Supplier shall provide a comprehensive maintenance service that is capable of fulfilling the demands of Contracting Bodies for all software supplied in the provision of the solution. MAINTENANCE, SUPPORT AND PERFORMANCE Where software is provided to support the provision of an On Site Digital Enablement Software Solutions, it is essential that the Supplier can provide a comprehensive maintenance service that is capable of fulfilling the demands of the individual Contracting Body. The maintenance service is mandatory requirement regardless of whether software is leased or purchased. The service must include installation, testing, connection to the network, goods and services training, preventative and breakdown maintenance, maintenance for free of charge software, remote support, network support and firmware. Technicians carrying out any of these services must be fully trained to manufacturer’s specification. The Supplier shall ensure that the maintenance and support provided reduces the risk of downtime, and ensuring business continuity as a result.
Service Response Times. CCMS will endeavour to provide assistance as quickly as is reasonably practicable, and otherwise within the agreed timeframe.
Service Response Times. Response Time measurement begins at the time the MerlinOne site receives a User Request and ends when the matching response leaves the MerlinOne site. MerlinOne System will meet or exceed the System response times listed below for weekly prime usage periods.
Service Response Times. For any issues reported, Nexla will provide the following response times depending on the type of issue Issue Category Response time* Response time* (Standard Support)** (Enterprise Support Plan) P1 8 hours 1 hour P2 12 hours 4 hour P3 1 business day 1 business day P0: Critical infrastructure issues. These are monitored 24×7 by Nexla team P1: Customer’s production use of Nexla software is impacted by some features becoming unavailable. P2: Customer’s non-production use of Nexla software is impacted by some features becoming unavailable. P3: All other tickets Response time*: All response times are for Nexla Business hours, 9am to 6pm Monday – Friday Pacific time, except for National US holidays. *Note: Time to issue resolution will vary depending on the type of issue. ** Unless specified in order form, Customer will be on Standard Support 4. SOLE REMEDY Customer’s sole and exclusive remedy for any Unavailability, non-performance, or other failure by us to provide the Company Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.
Service Response Times. SECTION 5 -
Service Response Times. Customer and SOLUS acknowledge and agree that normal service response times by SOLUS are during normal business hours of Monday through Friday, 7:00 AM to 6:00 PM Pacific Time.
Service Response Times
