Common use of Service Requests Clause in Contracts

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● 0-8 hours (during business hours) for issues classified as High priority. ● Within 48 hours for issues classified as Medium priority. ● Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priority.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ✓ 0-8 hours (during business hours) for issues classified as High priority. ✓ Within 48 hours for issues classified as Medium priority. ✓ Within 5 working days for issues classified as Low priority. ✓ Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000Thank you!

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) ● Next working day for issues classified as High priority. ● Within 48 hours 2 working days for issues classified as Medium priority. ● Within 5 working days for issues classified as Low priority. ● Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000● Onsite support will be arranged as necessary dependent on priority of request and availability of support personnel.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priorityoutage, high priority or critical. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales and when deemed necessary by the service provider, it will also be dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:  0-8 hours (during business hours) for issues classified as High priorityoutage, high priority or critical.  Within 48 hours for issues classified as Medium priority.  Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales and when deemed necessary by the service provider, it will also be dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000.

Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 3 hours (during business hours) for issues classified as High asHigh priority. Within 48 hours for issues classified as Medium asMedium priority. Within 5 working days for issues classified as Low asLow priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. 6/6 Company name Incorporation Number 0000000.