Service Performance Standards. Contractor will meet or exceed the following performance standards. HTA, or its designee, will periodically monitor Contractor's adherence to these standards.
Service Performance Standards. 4.2.1. Broker shall supervise and direct the Services, using Broker’s full skill and attention. Broker shall be solely responsible for and have control over means, methods, techniques, sequences and procedures and for coordinating all portions of the Services under the Agreement, unless the Agreement or Director gives contrary specific written instructions concerning these matters.
Service Performance Standards. United HealthCare and PBM shall each use good faith and reasonable commercial efforts to perform their respective duties and obligations in a diligent, professionally responsible and efficient manner. The parties agree to cooperate with and assist each other as reasonably necessary in the performance of their respective duties and in developing timely responses to the needs of United HealthCare's business. Notwithstanding the general and specific Service Performance Standards and Guarantees applicable to PBM identified in Exhibit B, PBM shall perform the services for which it is responsible under this Agreement using the same degree of skill and care in such performance as a prudent person engaged in pharmacy benefit management services would use under substantially similar circumstances in the management of a similar pharmacy benefit management business of United HealthCare's magnitude. PBM agrees to accept the Service Performance Standards and Guarantees set forth in Exhibit B, including the dollars which shall be at risk should PBM's aggregate performance or guarantees be below the indicated targets. PBM shall provide to United HealthCare: (a) monthly or quarterly reports as applicable of PBM's performance; and (b) annual statistics, within ninety (90) days of the end of the calendar year, demonstrating whether PBM met the Service Performance Standards and Guarantees described in Exhibit B. At the same time PBM provides such statistics to --------------- * Represents text deleted pursuant to a confidentiality treatment claim filed with the Securities and Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as amended. United HealthCare, PBM shall reimburse United HealthCare any monies owed because of PBM's failure to meet such Service Performance Standards and Guarantees.
Service Performance Standards. University agrees to use its reasonable efforts to perform the research services in accordance with academic standards. User recognizes that XXXX LAB will not conduct the PROCESS TO BE PERFORMED in accordance with U.S. Food and Drug Administration Good Laboratory Practice Standards, and User understands and agrees that any PROCESS TO BE PERFORMED Results may not be used by User for any filings that require a certification of GLP compliance. The XXXX LAB is not a CLIA certified facility, and User understands and agrees that any PROCESS TO BE PERFORMED Results may not be used for any diagnostic purposes.
Service Performance Standards. (a) In accordance with the terms of this Agreement, TPA shall provide, monitor and report on the provision of, Services in accordance with the Service Performance Standards set forth in Exhibit 4.1.1.
Service Performance Standards. (i) TMSI shall provide the Marketing Services in accordance with the performance standards set forth in EXHIBIT B ATTACHED HERETO (the "Performance Standards"). The Performance Standards shall be revised annually in connection with revisions to the Marketing Plan under Section 2.2 hereof.
Service Performance Standards. HMO agrees to meet the service performance criteria set out in Exhibit I-C.
Service Performance Standards. Preferred Provider agrees to meet the service performance criteria set out in Exhibit I-C.
Service Performance Standards. Contractor will meet or exceed the following performance standards. The City, or its designee, will periodically monitor Contractor's adherence to these standards.
Service Performance Standards. Broker shall supervise and direct the Services, using Broker’s full skill and attention. Broker shall be solely responsible for and have control over means, methods, techniques, sequences and procedures and for coordinating all portions of the Services under the Agreement, unless the Agreement or Director gives contrary specific written instructions concerning these matters. Unless otherwise provided in this Agreement, Broker shall provide and pay for labor, materials, tools, equipment, and machinery necessary for the proper execution and completion of the Services. Broker shall enforce strict discipline and good order among Broker’s employees, agents, subcontractors, and other persons carrying out the Services. Broker shall comply with and give notices required by laws, ordinances, rules, regulations, and lawful orders of public authorities bearing on performance of the Services. Broker shall take all precautions to ensure that no damage to private or public property results from its operations. Broker must repair or replace items damaged by it at no cost to the City. Broker shall comply with all applicable state and federal laws and regulations, and the City Charter and Code of Ordinances.
