Service outline and standard Sample Clauses

Service outline and standard. This service framework defines three tiers of supply and pharmaceutical care relating to provision of medicines prescribed by a hospital prescriber but dispensed in community pharmacy.
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Service outline and standard. 4.1 The provision of this service requires engagement and regular interaction between the pharmacy contractor and the Hepatology Specialist Team. Key steps in Community Pharmacy Supply of Hepatitis C medication are detailed below:
Service outline and standard. The pharmacy contractor will undertake the preparation of printed MAR charts in accordance with the prescribed medication for patients identified as requiring Level 3 support (Aberdeenshire and Moray) and Grade 3 or Grade 4 support (Aberdeen City). Medicines must be supplied in labelled manufacturers packaging or pharmacy supplied packaging and not in a compliance aid. The pharmacy contractor must complete the Patient Registration form (Appendix 1) for each patient who is enrolled in the service. The pharmacy contractor must maintain a list of all patients receiving this service which should include the patient’s date of birth and the month and year of the patient starting the service. This can be recorded in the MAR tab of the Pharmacy Claim Workbook. The pharmacy contractor will provide repeat and updated MAR charts which correspond to all currently prescribed medicines. This includes the provision of MAR for any short courses of medication and ‘when required’ medication when appropriate. The pharmacy contractor must ensure all MAR charts are computer generated and that they conform to any local and national standards. The pharmacy contractor will ensure all patients requiring a MAR chart are highlighted via electronic Patient Medication Record (PMR). The pharmacy contractor will be familiar with the terms and conditions of their HSCP’s guidance on the Care at Home service in order to provide appropriate and timely advice to care workers on administration issues, if required. The pharmacy contractor must ensure, where appropriate, that the care provider is advised and understands any special requirements when handling the medication and administering medicines to the patient e.g. take after food, cytotoxic handling. Written information should be provided if necessary. The pharmacy contractor must record in Appendix 1 how when required medication will be managed for the patient. The pharmacy contractor will supply a Patient Information Leaflet (PIL) with all medication at every issue to ensure all relevant information is available should the patient or care provider require it. The pharmacy contractor must ensure all queries regarding patient’s medication are escalated to the appropriate professional in a timely manner to ensure there is no delay in the supply of medication and MAR. All communication should be noted in the patients PMR. The pharmacy contractor providing the service should ensure that standard operating procedures (SOP) are in place which ...
Service outline and standard. 4.1 The Contractor providing this must be signed up to this SLA.
Service outline and standard. 4.1 The Pharmacy Contractor will undertake the preparation of MAR charts in accordance with the prescribed medication for patients identified as requiring Level 3 support (Aberdeenshire and Moray) and Grade 3 or Grade 4 support (Aberdeen City). Medicines must be supplied in a labelled skillet or original packs and not in compliance aids. MAR charts must conform to any local and national standards and be computer generated wherever possible.
Service outline and standard. 4.1 NHS Grampian Board requires assurance that there is adequate provision of pharmaceutical care for palliative patients.

Related to Service outline and standard

  • WORKLOAD STANDARDS One (1) Direct Service Hour (DSH) will be equal to sixty (60) minutes of direct services.

  • Specifications and Standards a) All articles supplied shall strictly conform to the specifications, trademark laid down in the bidding document and wherever articles have been required according to ISI/ ISO/ other applicable specifications/ certifications/ standards, those articles should conform strictly to those specifications/ certifications/ standards. The supply shall be of best quality and description. The decision of the competent authority/ purchase committee whether the articles supplied conforms to the specifications shall be final and binding on the supplier/ selected bidder.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.

  • Design Criteria and Standards All PROJECTS/SERVICES shall be performed in accordance with instructions, criteria and standards set forth by the DIRECTOR.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • System Upgrade Facilities and System Deliverability Upgrades Connecting Transmission Owner shall design, procure, construct, install, and own the System Upgrade Facilities and System Deliverability Upgrades described in Appendix A hereto. The responsibility of the Developer for costs related to System Upgrade Facilities and System Deliverability Upgrades shall be determined in accordance with the provisions of Attachment S to the NYISO OATT.

  • Codes and Standards Under the various sections of the specifications, where reference is made to specific codes or standards governing the installation of specified items, installation shall in all cases be in strict accordance with the referenced codes and standards. Where no reference is made to specific codes or standards, installation shall conform to the generally recognized applicable standards for first-class installation of the specific item to be installed. Contractors are expected to be proficient and skilled in their respective trades and knowledgeable of the National Fire Protection Association (NFPA), the current edition of the Virginia Uniform Statewide Building Code (USBC) and its referenced technical codes and standards, Occupational Safety and Health Act (OSHA) and other codes and standards applicable to installations and associated work by its trade and/or that are applicable to the Work.

  • Equipment and Software Requirements In order to view and retain electronic communications that we make available to you, you must have: • A PC or other device with an Internet browser that has “cookies” enabled and supports 128 bit encryption • An Internet connection • An email address • A PDF viewer (such as Adobe Reader) • A printer or computer with sufficient electronic storage space All communications shall be delivered to the last address we have on file for you. These notices will be sent through electronic delivery (email) and will be considered delivered the same day as sent. If you have opted out of electronic delivery, communications sent to you through the United States Postal Service are considered delivered 5 business days after the postmark date. It is your responsibility to notify the Custodian of any email address change or residential address change. We will not be held liable for any losses or damages if you have not provided Custodian with the most current address information. The electronically signed copy of this document should be considered equivalent to a printed hard copy form. It is considered a true and complete record of the document, admissible in arbitration and/or administrative hearings or proceedings. Your electronic signature on the Application and other electronic forms such as the Investment Direction are considered valid and the same as if the paper form or Application were signed.

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