Service Outage. A "'Service Outage" shall mean that Xxxxx is unable to exchange IP packets over the Service via the Network Port.
Service Outage. A "'Service Outage" shall mean that Buyer is unable to exchange IP packets over the Service via the Network Port.
Service Outage. Service Outage" shall mean a complete loss of transmit or receive capability occurring on Supplier's network relating to Service being provided to Customer, excluding: (i) Planned Service Outages; and (ii) periods of loss due to any FORCE MAJEURE Events.
Service Outage. You acknowledge and agree that (a) 911 dialing does not function in the event of a power failure or disruption. If an interruption in the power supply occurs, the Services and 911 dialing will not function until power is restored and you may have to reset or reconfigure equipment prior to utilizing the Services or 911 dialing; (b) service outages or suspension or termination of service by your broadband provider and/or ISP will prevent all Services, including 911 dialing, from functioning; (c) service outages due to suspension of your account as a result of billing issues will prevent all Services, including 911 dialing, from functioning; (d) if there is a service outage for any reason, such outage will prevent all Service, including 911 dialing; and (e) DIDCentral’s liability is limited for any Services outage and/or inability to dial 911 from your line or to access emergency service personnel.
Service Outage. Service Outage" shall mean a disruption or degradation of Service.
Service Outage. A Service Outage is defined as the complete unavailability of the Service during any unscheduled period of time except that Windstream is not responsible for failure to meet performance objectives for any of the following reasons which shall not be deemed a Service Outage (collectively, “Exclusions”): • Any Service Outage for which Customer may have previously obtained credit or compensation outside the terms of this SLA; • Actions, failures to act or delays by Customer or others authorized by or acting on behalf of Customer to use the Service; • Failure of power, equipment, services or systems not provided by Windstream; • Customer owned or leased equipment or facilities (e.g., Customer’s PBX or local area network); • Failure of Customer to afford Windstream or its agents access to the premises where access lines associated with the Services are terminated; • Election by Customer not to release the Service for testing and/or repair during which time Customer continues to use the Service; • Maintenance activities (including planned and emergency) as set forth in Section 5 of this SLA; • Implementation of a Customer order that requires a Service interruption; • Failure to report a Service Outage to Windstream or reporting of a trouble where no trouble was found; • Labor difficulties, governmental orders, civil commotion, acts of God, and other circumstances beyond Windstream’s reasonable control; and • Failure of equipment or systems responsible for network measurements; and • Any Service Outage for sites connected by only one active access loop; and • Election by the Customer to order only a single cellular wireless access loop at a Service location, be it temporary.
Service Outage. A "Service Outage" shall mean that Buyer is unable to exchange ethernet frames over the Facilities.
Service Outage. A Service Outage is defined as the complete unavailability of a Service during any unscheduled period of time. Any Service Outage resulting for any of the below reasons are collectively referred to as “Exclusions”. Exclusions are not considered Service Outages for purposes of this SLA and Windstream is not responsible for failure to meet performance objectives arising from such Exclusions: • Any Service Outage for which Customer may have previously obtained credit or compensation outside the terms of this SLA; • Actions, failure to act or delay by Customer or others authorized by or acting on behalf of Customer to use the Service; • Failure of power, equipment, services or systems not provided by Windstream; • Customer owned or leased equipment or facilities (e.g., Customer’s PBX or local area network); • Failure of Customer to afford Windstream or its agents access to the premises where local access circuit lines associated with the Service are terminated; • Election by Customer not to release the Service for testing and/or repair during which time Customer continues to use Service; • Cable cuts or equipment damage caused by a third party; • Maintenance activities (including scheduled and emergency) as set forth in Section 5 of this SLA; • Implementation of a Customer order that requires Service interruption; • Failure to report a Service Outage to Windstream or reporting of a trouble where no trouble was found; • Labor difficulties, governmental orders, civil commotion, acts of God, and other circumstances beyond Windstream’s reasonable control; and • Failure of equipment or systems responsible for network measurements.
Service Outage. Customer acknowledges and understands that Emergency 911 dialing services do not function during power failure or service disruption. Should there be an interruption in the power supply or internet connectivity, the Service and Emergency 911 dialing will not function until power and or internet is restored.
Service Outage. Unless defined otherwise in the applicable Product Rider(s), a Service Outage shall begin upon the earlier of (i) FBL’s actual knowledge or (ii) Customer informing the FBL NOC of such Service Outage and shall end upon the correction of the loss of service. Service Outage(s) specially excludes any condition caused by (i) Force Majeure, (ii) routine or planned maintenance, as described in Section 12.5 above, (iii) the negligence or willful misconduct of Customer, or (iv) the failure or malfunction of Customer equipment, or (v) Customer or its carrier customer or end user continues to use the Services on an impaired basis. In the event FBL’s is impeded by either Customer or a non-FBL affiliated third party in correcting the Service Outage, including situations in which FBL is not given access to its Facilities or equipment required to provide the Services or to remedy any Service Outage, the duration of such impediment will not be included in the calculation for the duration of the Service Outage. Customer shall have the responsibility to submit a Billing Dispute/Credit Request Form (available at xxx.xxxxxxxxxx.xxx/xxxxxxxxxx-xxxxx/) and upon a determination by FBL of a Service Outage, a credit shall be applied against the Customer’s MRC on the billing statement following the Service Outage (“Service Outage Credit”). In the event Customer has not reported the Service Outage to FBL within thirty (30) days from the date the Service was affected, no Service Outage Credits will be provided to Customer. In no event shall Customer be entitled to a Service Outage Credit(s) greater than one hundred percent (100%) of the MRC in any given month. For clarity, in the event a Service Outage extends from one calendar month to the next, Customer will be entitled to a one-time credit as the event shall be considered a single Service Outage occurrence.
