Common use of Service Manager Clause in Contracts

Service Manager. Contractor shall designate a Service Manager as a Key Person for the duration of the Contract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review the Application Services and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss Upgrades and Enhancements to the Application Services or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the duration operations and maintenance phase of the ContractServices. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review the Application Services System and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss Upgrades changes and Enhancements to the Application Services System or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the duration of the Contract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review the Application Services System and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss Upgrades and Enhancements to the Application Services System or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the duration of the Contract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review the Application Services and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss Upgrades and Enhancements to the Application Services or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the duration operations and maintenance phase of the ContractServices. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review the Application Services Solution and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss Upgrades changes and Enhancements to the Application Services Solution or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the duration of the Contract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review the Application Subscription Services and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss Upgrades and Enhancements to the Application Subscription Services or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.