Service Levels. The Service has a Service Availability target of 100%. Service Availability is calculated per Charging Period as Uptime divided by (the number of minutes in the Charging Period less Excused Downtime), expressed as a percentage.
Appears in 20 contracts
Samples: Global Services Agreement, Global Services Agreement, Global Services Agreement
Service Levels. The Service has a Service Availability target of 10099.995%. Service Availability is calculated per Charging Period as Uptime divided by (the number of minutes in the Charging Period less Excused Downtime), expressed as a percentage.
Appears in 4 contracts
Samples: Global Services Agreement, Global Services Agreement, Global Services Agreement
Service Levels. The Service has a Service Availability target Target of 100%. Service Availability is calculated per Charging Period as Uptime divided by (the number of minutes in the Charging Period less Excused Downtime), expressed as a percentage.
Appears in 1 contract
Samples: Global Services Agreement
Service Levels. The Service has a Service Availability target of one hundred per cent (100%). Service Availability is calculated per Charging Period as Uptime divided by (the number of minutes in the Charging Period less Excused Downtime), expressed as a percentage.
Appears in 1 contract
Samples: Global Services Agreement
