SERVICE LEVELS AND PERFORMANCE. 6.1 The Authority will measure the quality of the Supplier’s delivery by:
SERVICE LEVELS AND PERFORMANCE. DfT will measure the quality of the Supplier’s delivery against the deliverables set out in the Plan below: Deliverables Deliverables Date Customer Responsibilities (if applicable) Presentation of findings w/c 13 October 2. DfT to provide comments on draft 2014 presentation slides DfT to provide suitable room for presentation Delivery of draft report w/c 27 October 2014 3. DfT to provide comments on draft Delivery of final report w/c 24 November 2014 The Authority will measure the quality of the Supplier’s output by: The main output from this work will be a report, written in plain English, including: a description of the aim of the project a summary of the interviews undertaken suggested changes to the questionnaire and guidance notes in the short and long term
SERVICE LEVELS AND PERFORMANCE. 4.1 The Supplier must comply with the following during the contract period:
SERVICE LEVELS AND PERFORMANCE. 7.1 The successful completion of this project will involve the delivery of a two written reports – a scoping report and an interim meta-analysis report. These are in line with the deliverables within each Phase IDENTIFIED above.
SERVICE LEVELS AND PERFORMANCE. 6.1 The Authority will measure the quality of the Supplier’s delivery by using the following Key Performance Indicators: Supplier to invoice within 30 days of goods received – 99% compliance Supplier to provide an updated core item list (line description, unit price, and additional details) on an Excel spread sheet template (to be provided by Crown Commercial Service) within 2 days of a price change or change / removal of product – 99% compliance Supplier to ensure that items on the Home Office online catalogue are always available to purchase – 99% compliance 90% of calls to be answered by an operator within 30 seconds
SERVICE LEVELS AND PERFORMANCE. 6.1 The ability to provide up to date contract spend when requested by Crown Commercial Service and within seven working days
SERVICE LEVELS AND PERFORMANCE. The Authority will measure the quality of the Supplier’s delivery on cost only. ADDITIONAL REQUIREMENTS Payment process will be through Accounts Payable (RTP) as standard. Prices should be inclusive of expenses and exclusive of VAT. Response time of 24 working hours from notification of requirement, an email confirmation will be acceptable. Next day delivery required. Lead times for parts must be agreed with the customer. Replacement items for faulty products (data discs) are to be receipted at Location within 1 day. LOCATION The location of the Services will be carried out at:- Xxxxxxx Hydro, Trafalgar Road, Birkdale, Southport PR8 2HH Schedule Three (3) Service Delivery Proposal [INSERT SERVICE DELIVERY PROPOSAL AS PER SUBMITTED ANNEX – WHERE APPLICABLE] Schedule Four (4) Contract Pricing Matrix GBG Proposal HMPO20141003.pdf Schedule Five (5) Global Local Install Agreement (February 2014) 4.0
SERVICE LEVELS AND PERFORMANCE. 2.1 The Authority will measure the quality of the Supplier’s delivery exclusively by: Key Performance Indicator (KPI) Target
SERVICE LEVELS AND PERFORMANCE. 5.1 The Authority will measure the quality of the Supplier’s delivery in accordance with the questions detailed in appendix D.
SERVICE LEVELS AND PERFORMANCE. 6.1 The Supplier must adhere to the following:
