Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. • Minimum (as a percentage per month): 90% Monthly Reliability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. • Minimum (as a percentage per month): 90% Quality of Support level
Service Level Targets. Subject to the procedures described in Tasks 0 and 4.4.3, Silver Spring will provide Service Level credits to ComEd if Silver Spring fails to meet the Service Levels specified in Attachment 3 to this SOW. If Silver Spring fails to meet more than one Service Level in a single measurement period, the sum of the corresponding Service Level credits will be creditable to ComEd; provided however that in no event will the total amount of Service Level credits in a single month exceed *** (***) ***. Notwithstanding the foregoing, if a single event gives rise to a Service Level credit as measured by more than one Service Level metric under this Task 4.4, ComEd will be entitled only to the highest applicable Service Level credit attributable to that event across all of those metrics. ***.
Service Level Targets. Access Alto will use all reasonable efforts to ensure that Service is available for 100% of each calendar month. The Service will be deemed unavailable if it cannot be reached from a functioning Internet Connection. Any instances of unavailability shall have to be ratified by the Access Alto monitoring system. The Access Alto Service shall not be deemed unavailable (without limitation) in the event of any of the following:
Service Level Targets. (a) Service Credits will be paid for each Xxxxx 0 and Level 2 error not resolve in ***** business days (or as mutually agreed if longer than ***** business days)
Service Level Targets. In addition to the Service Level Commitments provided above, Sabre will endeavor to meet the following Service Level Targets:
Service Level Targets. Notwithstanding the above, Customer shall have the right to terminate this Agreement for cause upon written notice to Sabre (and without the provision of a cure period) in the event that the Service Credits for Service Level Targets paid to Customer exceeds ***** percent (i) for any ***** consecutive months, or (ii) for any ***** months in any ***** month period.
Service Level Targets. 2.1 Zen Systems have no control over the speed, performance or availability of the wider Internet. No guarantees are made or implied for the quality of Internet calls before they reach Zen Systems’ broadband network due to variants in ADSL connection speeds and stability and distance from the BT telephone exchange local to the Site.
Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. • Minimum (as a percentage per month): o CESGA: 90% o GeoGrid: 95% o IISAS-Bratislava: 90% o RECAS-BARI: 90% o UPV-GRyCAP: 90% Monthly Reliability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. • Minimum (as a percentage per month): o CESGA: 95% 7 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-QoS-Levels 8 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority o GeoGrid: 95% o IISAS-Bratislava: 95% o RECAS-BARI: 95% o UPV-GRyCAP: 95% Quality of Support level • Medium (Section 3)
Service Level Targets a) Service Level Targets shall apply to Service Desk services, subject to the provisions of this agreement.
Service Level Targets. Service Level Targets The Performance of Service Desk support is measured by how quickly we respond to and resolve in scope incidents and service requests against the priority of tickets. Response & Resolution Times There are two metrics for measuring how quickly we respond to and resolve tickets : Response Time This is the elapsed time from the time the ticket is opened to the time we start to work on it. Resolution Time This is the elapsed time from the time the ticket is opened to the time the ticket is completed. All elapsed times are measured according to our standard business hours, 8:00am-5:30pm, 5 days per week, excluding national public holidays. They also allow for waiting time when, for instance, the resolution of the ticket is waiting on third parties, parts or your staff. Ticket Priority Priorities are based on the urgency (severity) of a service ticket and its impact on your business operations.
