Common use of Service Level Reporting Clause in Contracts

Service Level Reporting. On a monthly basis, in arrears and no later than the fifteenth (15th) calendar day of the subsequent month following the reporting month, Service Provider shall provide reports to Subscriber describing the performance of the Services and of Service Provider as compared to the Service Level Standards; provided, however, that the Subscriber Satisfaction Survey Service Level shall be conducted by Service Provider each year on the anniversary of the Effective Date and the results shall be reported to Subscriber by Service Provider no later than the fifteenth (15th) calendar day of the subsequent month following such anniversary date. [. . . ]” 16Obtained from xxxx://xxxxxx-xxxxxxxxxx.xxxxxxxx.xxxxxxx.xxx.xx/G5/ 1756/5.G5.1756.003/QD1/MasterSoftwareasaServiceAgreement2014. docx‌ 17A partial description in Linked USDL Agreement of the use case can be found at xxxxx://xxxxxx.xxx/linked-usdl/usdl-agreement/tree/master/ UseCases/SaaS Alternatively, the agreement part of a contract needs to be simplified and also needs to be written using structured descriptions, as done with the exhibits, to enable an automated processing. This approach is being followed by major cloud computing providers, such as Amazon, Google, and Microsoft.

Service Level Reporting. On a monthly basis, in arrears and no later than the fifteenth fifteenth (15th) calendar day of the subsequent month following the reporting month, Service Provider shall provide reports to Subscriber describing the performance of the Services and of Service Provider as compared to the Service Level Standards; provided, however, that the Subscriber Satisfaction Survey Service Level shall be conducted by Service Provider each year on the anniversary of the Effective Date and the results shall be reported to Subscriber by Service Provider no later than the fifteenth fifteenth (15th) calendar day of the subsequent month following such anniversary date. [. . . ...]” 16Obtained from xxxx://xxxxxx-xxxxxxxxxx.xxxxxxxx.xxxxxxx.xxx.xx/G5/ 1756/5.G5.1756.003/QD1/MasterSoftwareasaServiceAgreement2014. docx‌ docx 17A partial description in Linked USDL Agreement of the use case can be found at xxxxx://xxxxxx.xxx/linked-usdl/usdl-agreement/tree/master/ UseCases/SaaS Alternatively, the agreement part of a contract needs to be simplified simplified and also needs to be written using structured descriptions, as done with the exhibits, to enable an automated processing. This approach is being followed by major cloud computing providers, such as Amazon, Google, and Microsoft.

Service Level Reporting. On a monthly basis, in arrears and no later than the fifteenth (15th) calendar day of the subsequent month following the reporting month, Service Provider shall provide reports to Subscriber describing the performance of the Services and of Service Provider as compared to the Service Level Standards; provided, however, that the Subscriber Satisfaction Survey Service Level shall be conducted by Service Provider each year on the anniversary of the Effective Date and the results shall be reported to Subscriber by Service Provider no later than the fifteenth (15th) calendar day of the subsequent month following such anniversary date. [. . . ...]” 16Obtained from xxxx://xxxxxx-xxxxxxxxxx.xxxxxxxx.xxxxxxx.xxx.xx/G5/ 1756/5.G5.1756.003/QD1/MasterSoftwareasaServiceAgreement2014. docx‌ docx 17A partial description in Linked USDL Agreement of the use case can be found at xxxxx://xxxxxx.xxx/linked-usdl/usdl-agreement/tree/master/ UseCases/SaaS Alternatively, the agreement part of a contract needs to be simplified and also needs to be written using structured descriptions, as done with the exhibits, to enable an automated processing. This approach is being followed by major cloud computing providers, such as Amazon, Google, and Microsoft.