Common use of Service Level Reporting Clause in Contracts

Service Level Reporting. Each month, Motricity will provide AT&T with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of Services associated with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such month. Motricity shall supply the Monthly Service Level Report no later than the tenth business day of the month following the immediately preceding month. It is agreed that Motricity will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. The Monthly Service Level Report shall include, among other things, the following information related to service availability for the Services listed in Appendix D: • Total minutes in the current month • Total available minutes for the reported month for each Service • Calculated Service Availability, presented as a percentage for each Service • Target Service Level Availability for each Service • Variance from Target Service Level for each Service • Overall Service Level Availability for the Services The Monthly Service Level Report shall include, among other things, the following information related to latency for the Services listed in Appendix D: *** The Monthly Service Level Report shall also include, among other things, the following information for the Services listed in Appendix D: • Appropriate performance metrics related to processing of 3rd party content feeds • Overall Service Level Availability for Motricity contracted Third Party Content Providers • Detailed log of all service impacting incidents for the month

Service Level Reporting. Each month, Motricity will provide AT&T with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of Services associated with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such month. Motricity shall supply the Monthly Service Level Report no later than the tenth business day of the month following the immediately preceding month. It is agreed that Motricity will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. The Monthly Service Level Report shall include, among other things, the following information related to service availability for the Services listed in Appendix D: • Total minutes in the current month • Total available minutes for the reported month for each Service • Calculated Service Availability, presented as a percentage for each Service • Target Service Level Availability for each Service • Variance from Target Service Level for each Service • Overall Service Level Availability for the Services The Monthly Service Level Report shall include, among other things, the following information related to latency for the Services listed in Appendix D: *** The Monthly Service Level Report shall also include, among other things, the following information for the Services listed in Appendix D: • Appropriate performance metrics related to processing of 3rd party content feeds • Overall Service Level Availability for Motricity contracted Third Party Content Providers • Detailed log of all service impacting incidents for the monthmonth • Service levels achieved for Users of the PC Pages and Users of the Phone Pages as listed in Section 3.3 above.

Service Level Reporting. Each month, Motricity will provide AT&T with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of Services associated with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such month. Motricity shall supply the Monthly Service Level Report no later than the tenth business day of the month following the immediately preceding month. It is agreed that Motricity will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. The Monthly Service Level Report shall include, among other things, the following information related to service availability for the Services listed in Appendix D: • Total minutes in the current month • Total available minutes for the reported month for each Service • Calculated Service Availability, presented as a percentage for each Service • Target Service Level Availability for each Service 299 • Variance from Target Service Level for each Service • Overall Service Level Availability for the Services The Monthly Service Level Report shall include, among other things, the following information related to latency for the Services listed in Appendix D: *** The Monthly Service Level Report shall also include, among other things, the following information for the Services listed in Appendix D: • Appropriate performance metrics related to processing of 3rd party content feeds • Overall Service Level Availability for Motricity contracted Third Party Content Providers • Detailed log of all service impacting incidents for the month