Service Level Objectives. RightNow adheres to the following service objectives:
Service Level Objectives. If the total minutes or hours of Product Outages in any month exceed the number of minutes or hours set forth in the table below, Licensee shall be entitled to a Product Credit equal to the percentage of the Product MRC set forth in the following table: Product Availability Objective Product Credit Cumulative Duration of Product Outage(s) % of MRC 99.99% 0 to 4 mins. 0% >4 mins. to 4 hrs. 5% >4 hrs. to 8 hrs. 10% >8 hrs. to 12 hrs. 20% >12 hrs. to 16 hrs. 30% >16 hrs. to 24 hrs. 40% >24 hrs. 50%
Service Level Objectives. If RESELLER offers to provide its Customers with support and maintenance that exceeds FAST’s service level objectives as set out in Schedule B hereto FAST will not be obligated to support such service levels unless FAST has agreed to do so in writing. FAST will keep RESELLER informed as to FAST’s schedule for new versions and releases of the Products.
Service Level Objectives. If the total minutes or hours of Product Outages in any month exceed the number of minutes or hours set forth in the table below, Licensee shall be entitled to a Product Credit equal to the percentage of the Product MRC set forth in the following table: Product Availability Objective Measurement Timeframe Product Credit Cumulative Duration of Product Outage(s) % of MRC Level A 1 99.9% One Month 0 to 43.2 min. 0% >43.2 min. to 10 hrs. 5% >10 hrs. to 16 hrs. 10% >16 hrs. to 24 hrs. 20% >24 hrs. to 36hrs. 40% > 36 hrs. 50% Level AA 2 99.99% One Month 0 to 4.32 mins. 0% >4.32 min. to 30 min. 5% >30 min, to 1 hr. 10% >1hrs. to 8 hrs. 20% >8 hrs. to 16 hrs. 30% >16 hrs. to 24 hrs. 40% >24 hrs. 50% Level AAA 3 99.999% One Month 0 to 43 secs. 0% > 43secs. to 4 min. 5% >4 min. to 10 min. 10% >10 min. to 2 hrs. 20% >2 hrs to 8 hrs. 40% >8 hrs 50%
Service Level Objectives. These Service Level Objectives (each a “SLO”) set out Rogers’ objective with regards to the Services. Rogers may update these SLOs from time to time without prior notice to you.
Service Level Objectives. We will have four service level objectives for both Prodigy Internet and Prodigy Classic:
Service Level Objectives. Although Outage Credits are provided as set forth above, Lackawanna County’s objective is to provide Tier-2 Service that meets the following SLO. Lackawanna County shall have no liability for its failure to achieve this objective.
Service Level Objectives. Response Times
Service Level Objectives. A. Availability
Service Level Objectives. This Section describes the KPIs and KPI Targets that Cisco endeavors the Cloud Service to meet. The KPIs are used solely for the parties to monitor the performance of the Cloud Service. Cisco shall not be liable whatsoever if the KPIs fail to meet their KPI Targets.
