Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of a discrepancy between actual and targeted service levels both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service feedback reports will be provided by the CUSTOMER to the DISTRIBUTOR via email to xxxxx@xxxxxxx.xxx or ZVNCentral Support Portal.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of discrepancy between actual and targeted service levels both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service level monitoring will be performed by CUSTOMER. Reports will be produced as and when required and forwarded to the DISTRIBUTOR contact. Service level monitoring and reporting is performed on response time for faults, as specified in the following sections of this agreement.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. A Meetings between the designated representatives of the client and the company/service provider to be held once in a every month if required by both the party and monthly MIS report to be share between representative of client and the company/ service provider if demanded by the Client.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information on the service provided can be made available to customers and support areas. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by ITMS. Service level monitoring will be performed by ITMS on a daily basis and reports produced and reviewed on a monthly basis. Quarterly reports will be produced and forwarded to the IT Governance Committee for monitoring Service level monitoring and reporting is performed on response times to incidents, as specified in Section 3.5 of this agreement.
Service Level Monitoring. In the event of a discrepancy between actual and targeted service levels, both the client and Dynamic are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service level monitoring is performed by Dynamic. Upon request from the client, service level monitoring can be provided to the client on a monthly report. This report can include the following information: Overview of server hardware performance including RAM and CPU utilisation. Uptime monitoring results including any specific outages. Average page load times and slow query logs (this will be available in the future). Additional service level monitoring covering the response times of support requests can be produced on a quarterly basis. At any time the client can access the history of their support tickets via the Dynamic Helpdesk System. Please see Sections 2, 3 and 4 for more information on service levels and support processes.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both the Office of Administration and the client organizations. In the event of a discrepancy between actual and targeted service levels both the Office of Administration and the client organization(s) are expected to identify and resolve the reason(s) for any discrepancies. Service level monitoring will be performed by the client organizations. The Office of Administration will produce Quarterly Service Reports for the services that have been provided and will share the results with the client organization representatives.
Service Level Monitoring. The success of Service Level Agreements (SLA) depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both Client and Consultant. In the event of a discrepancy between actual and targeted service levels both Client and Consultant are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service level monitoring will be performed by Client. Reports will be produced as and when required and forwarded to the Consultant.
Service Level Monitoring. The BFO will monitor the performance of ALLIANZ PARTNERS against the Service Levels. The performance will be reviewed and discussed on a quarterly basis following the start of the insurance year in a format to be agreed between both parties.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels by Oriium Consulting Limited. In the event of a discrepancy between actual and targeted service levels Oriium Consulting Limited are expected to identify and resolve the reason(s) for any discrepancies in close co-operation with North Yorkshire Police Authority. Service level monitoring will be performed by Oriium Consulting Limited. Reports will be produced as and when required and forwarded to North Yorkshire Police Authority. Service level monitoring and reporting is performed on response times for faults, as specified in Section 3.4 of this agreement.
Service Level Monitoring. 4.1 Service level monitoring of the Services to be provided by SYNERGIZENOW under the Service Schedule will be performed by SYNERGIZENOW.
