Service Level Management. Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service according to the Severity Levels, as described in Attachment 3-E. Service Provider will provide Service Level Management as described in Exhibit 3.
Service Level Management. Ricoh will monitor and record any service calls on the Covered Equipment [and Monitored Equipment], along with the Covered Equipment’s [and Monitored Equipment’s] uptime and service call response times, to help ensure that Ricoh and any third-party vendors are performing the Services in a manner that is designed to meet or exceed the agreed upon Service Levels as set forth in this Service Order or in any service contract with such third-party vendors. Ricoh will make Service Level compliance data available to Customer in periodic reports and upon Customer’s request.
Service Level Management. The purpose of the service level management practice is to set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets. 🠦 On a yearly basis, the Customer and TrustBuilder will reassess the Services designed at the start of the operational phase and decide whether the TrustBuilder Software and Services still meet the Customer’s expectations and needs. If appropriate, changes to these Services may be proposed and agreed upon in mutual consent.
Service Level Management. 9.1 In order to manage the Services provided by the Service Provider to SARS, the Parties agree that meetings between the Parties will be arranged on the following basis: Meeting Frequency SARS Representative Service Provider Representative Service Relationship Review Annually National Facilities Manager and National Financial Manager Project Manager Service Review Monthly SARS Regional Facilities Management Project Manager
Service Level Management. 5.1 In order to promote an integrated and timely approach to enquiries, the design service, the production of quotations, order processing, manufacturing planning, distribution and the resolution of problems etc, Anglian have committed to provide a dedicated central contact and service team (see Appendix ‘B1’), led by a senior empowered Account Director, to proactively manage and co-ordinate all of these activities.
Service Level Management. Amdocs’ Service Level management team (the “Service Level Management Team”) will have responsibility for the daily tracking and reporting of the end-to-end compliance of Outsourcing Services with the Service Levels set forth in the Schedule 11. Working across functional boundaries, this team will assure that all elements of the Outsourcing Services are provided in accordance with the agreed upon provisions of Schedule 11. The Service Level Management Team will provide a single point of accountability and responsibility relating to Service Levels.
Service Level Management. 2.1 The Supplier shall monitor actual performance against each service level contained in this SLA in order to:
Service Level Management. Is the process responsible to maintain and improve the IT Service quality through the constant cycle of agreeing, monitoring and reporting upon IT Service achievements and the instigation of actions to eradicate poor service - in line with business or cost justification. Service Level Performance In respect of each Service Level, the Supplier's actual performance of the Services against such Service Level in the relevant period.
Service Level Management. The Contractor shall maintain, monitor, and report on service quality through a continual review of IT service achievements based upon SLAs and OLAs. Service Level Management establishes SLAs with the Government and OLAs between Service Providers ensuring that all services are appropriate, and to monitor and report on service quality and achievement.
Service Level Management. Service Description neacon is responsible for the development, maintenance and management of the systems developed by xxxxxx, whether on behalf of the customer or in own management. The aim of the service is to ensure the customer’s business in terms of the systems developed. Services include: - systems developed by neacon - connections with other systems made by neacon - detection and repair of defects in the systems after they have been notified by the customer or neacon - change requests on systems - monitoring of availability of servers - monitoring of availability of systems developed by neacon - monitoring of availability of connections made by neacon with other systems - optimizing IT infrastructure - implementing legally binding measurements - periodically backing up and restoring backups on demand - reporting on server availability - Reports of availability of systems developed by neacon - Reports of availability of links made by neacon with other systems - advice on improving business processes through automation Not included in this SLA: - server downtime beyond the control of neacon - central infrastructure of servers (hardware) - routers, switches and storage - system software of the servers, installed by parties other than neacon - PC’s - peripherals - internet connections (including core components and DNS connections) - services purchased from third parties - connections to other systems, made by a third party - systems developed and maintained by third parties - disruptions caused by computer viruses and infections that cannot be identified and / or deleted by antivirus software - vulnerabilities that are not caused and / or mended by neacon’s systems - emergencies which include fire, theft and water damage - damage caused by third parties, such as power and data line disturbances Portfolio neacon provides the following current services: - logistic systems in e-commerce • return system for announcing and approving returns • grading system: rating returned goods • return labels for 16 carriers in Europe • forward labels • order management system - Website services • development of websites in Wordpress • development of dynamic web shops in custom software • development of webshops in Magento • development of webshops in OpenCart • development of website modules • development of webshop modules • hosting • domain name management - optimizing business processes • development of CRM systems • development of quality management software • develo...
