Service Level Guarantees. 4.1. NLT will provide the service level guarantees set out below (collectively the “Service Level Guarantees”):
Service Level Guarantees. BPO agrees to meet or exceed each of the service level guarantees described in the applicable Statement of Work (the “Service Level Guarantees”).
Service Level Guarantees. As further described in Exhibit D, Seller shall guarantee Buyer that it shall provide the Billing Services in a timely and accurate manner. To the extent that Seller does not meet such service levels, the amounts paid by Buyer to Seller pursuant to Section 3.3(c) shall be reduced accordingly, as further described in Exhibit D.
Service Level Guarantees. 1.1. Neterra guarantees, that the Service will be available 100% of the time, under reserve power (A+B), calculated on a monthly basis, according to the Service Availability definition in the Service Description.
Service Level Guarantees. ● [*]% service uptime (during scribing operational hours, i.e., from the time when the first scribe logs in to the time the last scribe logs out) ● Service uptime will be reviewed on a monthly basis. ● The requirements and benchmarks set forth herein are subject to change under the Change Management Process outlined in SectionV of the SOW. CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY [*], HAS BEEN OMITTED BECAUSE IT IS NOT MATERIAL AND WOULD LIKELY CAUSE COMPETITIVE HARM TO AUGMEDIX, INC. IF PUBLICLY DISCLOSED.
Service Level Guarantees the guarantees set out at paragraphs 2,3,4 and 5 inclusive below.
Service Level Guarantees. Neterra guarantees that:
Service Level Guarantees. 1.1. Neterra guarantees that in the event of of a partial or critical problem with the server or its applications, Neterra will start diagnosing the problem and eliminating the problem within the time limits specified under the parameters “Response time in case of a partial problem” and “Response time in case of a critical problem”.
Service Level Guarantees. With respect to each Service ordered by Customer and subject to the exclusions specified above, WiLine offers “Network Availability”, “Voice Availability” (collective referred to as “Service Availability”), “Mean Time to Repair (MTTR)”, “Latency”, “Jitter”, and “Packet Loss” Service Level Guarantees as described below. Service Item Service Level Guarantee Network Service 99.99% Availability Voice Service 99.99% Availability MTTR 4 Hours Latency 10msec Jitter 2msec Packet Loss 0.001% If the Service Availability, MTTR, Latency, Jitter, or Packet Loss for a particular service fall below the applicable parameters in any given calendar month, Customer shall be eligible to receive a credit for such month in accordance to that described below.
Service Level Guarantees. 8.1. Graph shall perform the Services and provide the Deliverables with reasonable due care, skill and diligence, and in accordance with generally accepted industry standards and practices and any additional standards as agreed between the parties in writing throughout the course of the project.
