Service Level Commitment. Seller shall ensure Database Availability sufficient to maintain monthly availability with respect to Buyer's access to the Databases of not less than 99.9% (or 43 minutes of total unavailability) (the "Service Level Commitment"), calculated to include twenty-four (24) hours per day over each month, but excluding from the numerator and the denominator in the calculation the duration in time of any temporary shutdowns due to Scheduled Maintenance. The total amount of Scheduled Maintenance shall not exceed two (2) hours per month. Any Scheduled Maintenance in excess of two (2) hours a month shall be deemed Database Unavailability.
Appears in 3 contracts
Samples: Subscription Services Agreement, Boeing Shared Services Group, Boeing Shared Services Group Data Subscription Services Agreement
Service Level Commitment. Seller shall ensure Database Availability sufficient to maintain monthly availability with respect to BuyerXxxxx's access to the Databases of not less than 99.9% (or 43 minutes of total unavailability) (the "Service Level Commitment"), calculated to include twenty-four (24) hours per day over each month, but excluding from the numerator and the denominator in the calculation the duration in time of any temporary shutdowns due to Scheduled Maintenance. The total amount of Scheduled Maintenance shall not exceed two (2) hours per month. Any Scheduled Maintenance in excess of two (2) hours a month shall be deemed Database Unavailability.
Appears in 1 contract
Samples: Boeing Shared Services Group Data Subscription Services Agreement
